Drive multi-store efficiency with data-driven approach

Perform operational assessments across many locations with weekly updates and benchmarks

Unified KPIs

Metrics to evaluate multi-unit performance

Enhance decision-making by relying on consistent KPI reporting

By tracking key performance indicators such as CSAT, traffic volume, or average check, your business gains a comprehensive view of operational health.

The unified approach enhances consistency across all locations, enabling better resource allocation, improving the customer experience, and boosting revenue per visit.

Outlet-level scorecards

Operational summary of outlet performance

Know how each outlet contributes to overall performance

Use detailed scorecards to track how each outlet is performing against brand-wide standards.

With a clear overview of metrics such as rating score, traffic volume, average check per visit, and customer satisfaction, you can focus resources on areas needing improvement while recognizing top-performing outlets.

Brand-level scorecards

Factors shaping brand-wide customer satisfaction

Monitor factors contributing to overall business success

Track the operational factors that most affect brand CSAT, such as service speed, staff professionalism, and product consistency.

With scorecards detailing these insights, you can implement specific improvements at both the location and brand levels to ensure higher customer satisfaction across the board.

Performance benchmarking

Store performance against category- or brand-level scores

Set realistic performance goals having benchmark scores

Benchmark your stores against market or brand averages to identify performance gaps and opportunities.

By analyzing metrics such as customer satisfaction, traffic volume, and average check size, you gain valuable insights into where your stores excel and where improvements are needed.

Alerts for critical issues

Issues across multiple stores

Resolve issues that have the greatest impact on customer satisfaction

Tackle issues based on their severity and potential impact on customer satisfaction.

With detailed metrics showing the magnitude and CSAT impact of each issue, you can prioritize your response efforts to address the most urgent problems first.

Root causes

Interconnected operational factors shaping CX

Pinpoint interconnected issues across operations and CX

Identify the root causes of recurring CX problems by analyzing multiple interconnected service factors.

The comprehensive approach allows you to address not just the symptoms but the core issues, improving both operational efficiency and customer satisfaction.

Get control of multi-store performance

Unlock operational excellence with regular performance evaluations

Evaluate your business performance across multiple locations and compare results with competitors to uncover areas for growth.

Metrics consistency

Standardize your performance metrics with a unified set of KPIs that span every aspect of your operations

Progress tracking

Track your progress and identify bottlenecks with regular, weekly updates for data-driven adjustments

Instant comparison

By knowing how your performance measures up, you can find opportunities to outperform competitors and refine strategies

Book a demo

Join us for a demo where we’ll discuss how Realytics can support your business growth and adaptability in changing market conditions

Schedule a call
Vinkal Chadha
Managing Partner, Global Business Expansion
Ex-McKinsey & KPMG Leadership

At Realytics, we know the offline market inside out — from the shop next door competitors to industry giants

Across 215 countries
and territories