Drive multi-store efficiency with data-driven approach
Perform operational assessments across many locations with weekly updates and benchmarks
Unified KPIs
Metrics to evaluate multi-unit performance
Enhance decision-making by relying on consistent KPI reporting
By tracking key performance indicators such as CSAT, traffic volume, or average check, your business gains a comprehensive view of operational health.
The unified approach enhances consistency across all locations, enabling better resource allocation, improving the customer experience, and boosting revenue per visit.
Outlet-level scorecards
Operational summary of outlet performance
Know how each outlet contributes to overall performance
Use detailed scorecards to track how each outlet is performing against brand-wide standards.
With a clear overview of metrics such as rating score, traffic volume, average check per visit, and customer satisfaction, you can focus resources on areas needing improvement while recognizing top-performing outlets.
Brand-level scorecards
Factors shaping brand-wide customer satisfaction
Monitor factors contributing to overall business success
Track the operational factors that most affect brand CSAT, such as service speed, staff professionalism, and product consistency.
With scorecards detailing these insights, you can implement specific improvements at both the location and brand levels to ensure higher customer satisfaction across the board.
Performance benchmarking
Store performance against category- or brand-level scores
Set realistic performance goals having benchmark scores
Benchmark your stores against market or brand averages to identify performance gaps and opportunities.
By analyzing metrics such as customer satisfaction, traffic volume, and average check size, you gain valuable insights into where your stores excel and where improvements are needed.
Alerts for critical issues
Issues across multiple stores
Resolve issues that have the greatest impact on customer satisfaction
Tackle issues based on their severity and potential impact on customer satisfaction.
With detailed metrics showing the magnitude and CSAT impact of each issue, you can prioritize your response efforts to address the most urgent problems first.
Root causes
Interconnected operational factors shaping CX
Pinpoint interconnected issues across operations and CX
Identify the root causes of recurring CX problems by analyzing multiple interconnected service factors.
The comprehensive approach allows you to address not just the symptoms but the core issues, improving both operational efficiency and customer satisfaction.
Get control of multi-store performance
Unlock operational excellence with regular performance evaluations
Evaluate your business performance across multiple locations and compare results with competitors to uncover areas for growth.
Metrics consistency
Standardize your performance metrics with a unified set of KPIs that span every aspect of your operations
Progress tracking
Track your progress and identify bottlenecks with regular, weekly updates for data-driven adjustments
Instant comparison
By knowing how your performance measures up, you can find opportunities to outperform competitors and refine strategies
Book a demo
Join us for a demo where we’ll discuss how Realytics can support your business growth and adaptability in changing market conditions
At Realytics, we know the offline market inside out