Explore each stage of customer journey thoroughly
Identify key drivers and barriers to customer satisfaction
Touchpoints
Customer satisfaction score (CSAT) for each touchpoint
Capture every moment of customer interactions
From the moment customers walk in, their experience can shape your success.
Whether it is the speed of service, product quality, price fairness, or even the convenience of your parking, every factor is turned by Realytics into actionable data.
Satisfaction over time
Customer satisfaction dynamics
Track customer satisfaction at every interaction
Customer satisfaction is not static – it evolves with every interaction.
By capturing satisfaction data at each touchpoint, you can track trends, identify pain points, and measure improvements over time.
Drivers and barriers
Impact on customer satisfaction
Know what influences satisfaction and to what extent
Every touchpoint in the customer journey influences satisfaction, but not all to the same degree.
Know impact of each driver and barrier that are making the biggest difference to your customer satisfaction (CSAT) to focus on the main areas for improvement.
CX issues
Barriers of operational efficiency
Discover the underlying causes behind CX challenges
When one part of your customer experience falters, it can trigger a chain reaction across other touchpoints due to their multi-dimensional nature.
By understanding what caused the issue and what was impacted, you can take informed action to resolve problems at their root.
CX benchmarking
Comparison with competitors
Evaluate CX metrics against competitors
Stay ahead by instantly benchmarking your performance against others in your industry.
By comparing your results with any type of competitors, you can identify where you excel and where there’s room for growth, ensuring a consistent, high-quality experience at every stage of the customer journey.
Elevate guest experience with high-granular insights
Understand satisfaction drivers and attract more guests
Uncover the factors driving customer satisfaction, monitor progress over time, and compare your performance against competitors to ensure continuous improvement.
In-depth CX breakdown
Compare your CX performance across locations, categories, and brands – from the shop next door to industry giants
CX progress tracking
Monitor your CX metrics over time to see how customer satisfaction evolves and where improvements are making an impact
Competitive benchmarking
Explore a detailed taxonomy of CX factors to understand how each aspect of your business contributes to customer satisfaction
Book a demo
Join us for a demo where we’ll discuss how Realytics can support your business growth and adaptability in changing market conditions
At Realytics, we know the offline market inside out