Explore each stage of customer journey thoroughly

Identify key drivers and barriers to customer satisfaction

Drivers and barriers

Impact on customer satisfaction

Know what influences satisfaction and to what extent

Every touchpoint in the customer journey influences satisfaction, but not all to the same degree.

Know impact of each driver and barrier that are making the biggest difference to your customer satisfaction (CSAT) to focus on the main areas for improvement.

Analyzing drivers and barriers to customer satisfaction (CSAT) with metrics such as topic share, CSAT percentages, and promotional impacts on satisfaction

CX issues

Barriers of operational efficiency

Discover the underlying causes behind CX challenges

When one part of your customer experience falters, it can trigger a chain reaction across other touchpoints due to their multi-dimensional nature.

By understanding what caused the issue and what was impacted, you can take informed action to resolve problems at their root.

Illustrating the impact of customer experience (CX) issues on operational efficiency

Many touchpoints

Customer satisfaction score (CSAT) for each touchpoint

Capture every moment of customer interactions

From the moment customers walk in, their experience can shape your success.

Whether it is the speed of service, product quality, price fairness, or even the convenience of your parking, every factor is turned by Realytics into actionable data.

Showing customer satisfaction scores (CSAT) across customer experience (CX) touchpoints such as service, products, payment, staff, and more, including their breakdown into subcategories

Satisfaction over time

Customer satisfaction dynamics

Track customer satisfaction at every interaction

Customer satisfaction is not static – it evolves with every interaction.

By capturing satisfaction data at each touchpoint, you can track trends, identify pain points, and measure improvements over time.

Showing customer satisfaction (CSAT) trends over time for a specific topic, compared to benchmarks and an overall trend line

CX benchmarking

Comparison with competitors

Evaluate CX metrics against competitors

Stay ahead by instantly benchmarking your performance against others in your industry.

By comparing your results with any type of competitors, you can identify where you excel and where there’s room for growth, ensuring a consistent, high-quality experience at every stage of the customer journey.

Benchmarking customer satisfaction (CSAT) metrics for promotions across competitors, showcasing topic share, CSAT scores, and their impact on satisfaction

Elevate guest experience with high-granular insights

Understand satisfaction drivers and attract more guests

Uncover the factors driving customer satisfaction, monitor progress over time, and compare your performance against competitors to ensure continuous improvement.

In-depth CX breakdown

Compare your CX performance across locations, categories, and brands – from the shop next door to industry giants

CX progress tracking

Monitor your CX metrics over time to see how customer satisfaction evolves and where improvements are making an impact

Competitive benchmarking

Explore a detailed taxonomy of CX factors to understand how each aspect of your business contributes to customer satisfaction

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Vinkal Chadha
Managing Partner, Global Business Expansion
Ex-McKinsey & KPMG Leadership

At Realytics, we know the offline market inside out — from the shop next door competitors to industry giants

Across 215 countries
and territories