Operational excellence starts with Experience Analytics
Realytics gives you the real-time data to drive better service, faster problem-solving, and tighter control
SWOT Benchmarking
Know Your Position
Shape Your Direction
Shape Your Direction
Use SWOT analysis to map where you stand and drive focused
operational improvements
Compare your performance
With competitors and category benchmarks
SWOT
Use SWOT analytics to shape daily improvements and long-term decisions
Customer Satisfaction
Track What Your Customers
Notice. Improve What They
Experience
Notice. Improve What They
Experience
From cleanliness to wait time — Realytics breaks it down by topic, impact, and location
Segment Builder
Choose any brand on your market or any category
CSAT
Customer Satisfaction Score based on positive and negative reactions in their reviews
Impact on CSAT
How much this topic affects your overall CSAT score
Topic share
The importance of a topic to consumers. See how often they mention it in their reviews
Compare performance across locations in any country in the world
Location Scorecard
Select any store, city, or region from the menu to сompare execution and satisfaction across all locations to standardize excellence.
Set KPIs.
Score Your
Execution
Execution
Dynamics Report
Link every operational tweak to live customer metrics and watch real-time progress — shift by shift
Opportunity & Risk
Target the 20%
That Drives the 80%
That Drives the 80%
Quantify potential CSAT swings and focus resources where they create maximum
customer impact
Loss & Gain
Simulate 0% vs 100% CSAT for every category and instantly spot the biggest operational wins
Traffic Drivers
Understand how specific experience factors
boost traffic and sales, or push guests away
boost traffic and sales, or push guests away
We mapped every store you own against all competitors within a 10-minute walk, then compared foot traffic. Locations customers pick more often than nearby rivals are marked Popular; those they skip for competitors are Unpopular
Prevalence Index
Reflects topics associated with popular places, while a negative one reflects topics inherent to unpopular places
CSAT Difference
Between popular and unpopular places
SWOT Benchmarking
Know Your Position
Shape Your Direction
Shape Your Direction
Use SWOT analysis to map where you stand and drive focused operational improvements
Customer Satisfaction
Track What Your
Customers Notice.
Improve What They
Experience
Customers Notice.
Improve What They
Experience
From cleanliness to wait time —
Realytics breaks it down by topic, impact, and location
Compare performance across locations in any country in the world
Set KPIs. Score Your
Execution
Opportunity & Risk
Target the 20%
That Drives the 80%
That Drives the 80%
Quantify potential CSAT swings and focus resources where they create maximum customer impact
Traffic Drivers
Understand how specific experience factors boost traffic and sales, or push guests away
We mapped every store you own against all competitors within a 10-minute walk, then compared foot traffic. Locations customers pick more often than nearby rivals are marked Popular; those they skip for competitors are Unpopular
Thank you
One of our team members will contact you soon to better understand your requirements and provide tailored pricing details
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