Operational excellence starts with Experience Analytics
Realytics gives you the real-time data to drive better service, faster problem-solving, and tighter control
215
Counties & territories
From 2020
Historic data
Weekly
Updated data
SWOT Benchmarking
Know your position
Shape your direction
Shape your direction
Use SWOT analysis to map where you stand and drive focused
operational improvements

Compare your performance
With competitors and category benchmarks
SWOT
Use SWOT analytics to shape daily improvements and long-term decisions
Customer Satisfaction
Track what your consumers
notice. Improve what they
experience
notice. Improve what they
experience
From cleanliness to wait time — Realytics breaks it down by topic, impact, and location

Segment Builder
Choose any brand on your market or any category
CSAT
Consumer Satisfaction Score based on positive and negative reactions in their reviews
Impact on CSAT
How much this topic affects your overall CSAT score
Topic share
The importance of a topic to consumers. See how often they mention it in their reviews
Compare performance across locations in any country in the world

Location Scorecard
Select any store, city, or region from the menu to сompare execution and satisfaction across all locations to standardize excellence.
Set KPIs.
Score your
execution
execution

Dynamics Report
Link every operational tweak to live consumer metrics and watch real-time progress — shift by shift
Opportunity & Risk
Target the 20%
That drives the 80%
That drives the 80%
Quantify potential CSAT swings and focus resources where they create maximum
consumer impact

Loss & Gain
Simulate 0% vs 100% CSAT for every category and instantly spot the biggest operational wins
Traffic Drivers
Understand how specific experience factors
boost traffic and sales, or push guests away
boost traffic and sales, or push guests away
We mapped every store you own against all competitors within a 10-minute walk, then compared foot traffic. Locations consumer pick more often than nearby rivals are marked Popular; those they skip for competitors are Unpopular

Prevalence Index
Reflects topics associated with popular places, while a negative one reflects topics inherent to unpopular places
CSAT Difference
Between popular and unpopular places
215
Counties & territories
From 2020
Historic data
Weekly
Updated data
SWOT Benchmarking
Know your position.
Shape your direction
Shape your direction
Use SWOT analysis to map where you stand and drive focused operational improvements

Customer Satisfaction
Track what your
customers notice.
Improve what they
experience
customers notice.
Improve what they
experience
From cleanliness to wait time —
Realytics breaks it down by topic, impact, and location

Compare performance across locations in any country in the world

Set KPIs. Score your
execution

Opportunity & Risk
Target the 20%
That drives the 80%
That drives the 80%
Quantify potential CSAT swings and focus resources where they create maximum consumer impact

Traffic Drivers
Understand how specific experience factors boost traffic and sales, or push guests away
We mapped every store you own against all competitors within a 10-minute walk, then compared foot traffic. Locations consumers pick more often than nearby rivals are marked Popular; those they skip for competitors are Unpopular

Thank you
One of our team members will contact you soon to better understand your requirements and provide tailored pricing details
Oops! Something went wrong while submitting the form.