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Reporting period: Feb '23Jan '24

Woolworths Cafe Overview

10-100 Places
Cafe

Brand Satisfaction

62%
12pp

Country Rank

South Africa
41 of 45

Category Rank

Cafe
1 of 1

Rating Score

3.1

Sales Power

Sales Index

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Woolworths Cafe Brand Profile

Feb '23Jan '24

South Africa

Woolworths Cafe has a much lower satisfaction score for its Pricing compared to its other aspects. However, Woolworths Cafe has succeeded in its Place aspect, with a 82% satisfaction score.

Place
82%
1pp
Food and Drinks
69%
9pp
Staff
57%
11pp
Service
51%
17pp
Location
0%
Pricing
0%
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Woolworths Cafe Food and Drinks

Woolworths Cafe is losing some of its appeal, with a concerning 9% decrease in satisfaction for Food and Drinks dropping from 78% last year to 69% this year.

Woolworths Cafe Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Food Quality

Feb '23Jan '24

South Africa

Woolworths Cafe is struggling to meet customer expectations, with a 16% decrease in satisfaction in Food Quality aspect, falling from 77% last year to 61% this year.

Satisfaction Score

61%
16pp

Aspect Rank

1 of 1
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Woolworths Cafe Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Dishes

Feb '23Jan '24

South Africa

Woolworths Cafe has shown an increase in Dishes, with a jump from 61% last year to an impressive 63% this year.

Satisfaction Score

63%
2pp

Aspect Rank

1 of 1
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Woolworths Cafe Drinks

Feb '23Jan '24

South Africa

Woolworths Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 86% last year to 66% this year.

Satisfaction Score

66%
20pp

Aspect Rank

1 of 1
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Woolworths Cafe Location

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Woolworths Cafe Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Conveniently Situated

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Place

Woolworths Cafe continues to evolve, with a 1% increase in customer satisfaction of Place, climbing from 81% last year to 82% this year.

Woolworths Cafe Atmosphere and Décor

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Cleanliness and Hygiene

Feb '23Jan '24

South Africa

Woolworths Cafe is facing challenges in evolving its Cleanliness and Hygiene aspect, with a 1% decrease in customer satisfaction, dropping from 90% last year to 89% this year.

Satisfaction Score

89%
1pp

Aspect Rank

1 of 1
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Woolworths Cafe Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Work and study friendly

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Pricing

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Woolworths Cafe Price

Feb '23Jan '24

South Africa

Woolworths Cafe is facing challenges in maintaining its customer experience, with a noticeable 24% decrease in their Price aspect satisfaction score, dropping from 67% to 43% this year.

Satisfaction Score

43%
24pp

Aspect Rank

1 of 1
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Woolworths Cafe Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Service

Woolworths Cafe is losing some of its appeal, with a concerning 17% decrease in satisfaction for Service dropping from 68% last year to 51% this year.

Woolworths Cafe Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Dining Options

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Waiting Time

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Staff

Woolworths Cafe is struggling to meet customer expectations, with a 11% decrease in satisfaction in Staff aspect, falling from 68% last year to 57% this year.

Woolworths Cafe Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Staff Friendliness

Feb '23Jan '24

South Africa

Woolworths Cafe remains a consumer favourite, maintaining a consistent 89% satisfaction score in Staff Friendliness aspect for both this year and last year.

Satisfaction Score

89%

Aspect Rank

1 of 1
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Woolworths Cafe Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Staff Avaliability

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Woolworths Cafe Staff Members

Feb '23Jan '24

South Africa

Woolworths Cafe is still the go-to place for customers, as their Staff Members score remains high at 39%, consistent with last year's score.

Satisfaction Score

39%

Aspect Rank

1 of 1
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