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Reporting period: Feb '23Jan '24

Willoughby & Co. Overview

<10 Places
Restaurant

Brand Satisfaction

79%
1pp

Country Rank

South Africa
103 of 159

Category Rank

Restaurant
73 of 112

Rating Score

4.3

Sales Power

Sales Index

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Willoughby & Co. Brand Profile

Feb '23Jan '24

South Africa

Willoughby & Co. has a much lower satisfaction score for its Pricing compared to its other aspects. However, Willoughby & Co. has succeeded in its Food and Drinks aspect, with a 89% satisfaction score.

Food and Drinks
89%
3pp
Staff
74%
7pp
Place
66%
Service
64%
6pp
Location
0%
Pricing
0%
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Willoughby & Co. Food and Drinks

Willoughby & Co. has shown an increase in Food and Drinks, with a jump from 86% last year to an impressive 89% this year.

Willoughby & Co. Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

42 of 107
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Willoughby & Co. Food Quality

Feb '23Jan '24

South Africa

Willoughby & Co. continues to evolve, with a 19% increase in customer satisfaction of Food Quality, climbing from 69% last year to 88% this year.

Satisfaction Score

88%
19pp

Aspect Rank

7 of 112
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Willoughby & Co. Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

49 of 110
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Willoughby & Co. Dishes

Feb '23Jan '24

South Africa

Willoughby & Co. has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 84% last year to an 89% this year.

Satisfaction Score

89%
5pp

Aspect Rank

22 of 112
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Willoughby & Co. Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

77 of 111
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Willoughby & Co. Cuisines

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

20 of 54
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Willoughby & Co. Location

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Willoughby & Co. Conveniently Situated

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

61 of 86
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Willoughby & Co. Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

73 of 90
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Willoughby & Co. Ease to Find

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

10 of 15
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Willoughby & Co. Place

Willoughby & Co. remains a consumer favourite, maintaining a consistent 66% satisfaction score in Place aspect for both this year and last year.

Willoughby & Co. Atmosphere and Décor

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

105 of 112
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Willoughby & Co. Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

26 of 107
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Willoughby & Co. Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

108 of 112
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Willoughby & Co. Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

78 of 90
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Willoughby & Co. Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

36 of 106
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Willoughby & Co. Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

17 of 101
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Willoughby & Co. Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

17 of 103
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Willoughby & Co. Pricing

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Willoughby & Co. Price

Feb '23Jan '24

South Africa

Willoughby & Co. continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 38% to 50% this year.

Satisfaction Score

50%
12pp

Aspect Rank

74 of 111
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Willoughby & Co. Service

Willoughby & Co. is losing some of its appeal, with a concerning 6% decrease in satisfaction for Service dropping from 70% last year to 64% this year.

Willoughby & Co. Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

44 of 77
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Willoughby & Co. Dining Options

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

78 of 112
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Willoughby & Co. Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 34
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Willoughby & Co. Waiting Time

Feb '23Jan '24

South Africa

Willoughby & Co. has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Waiting Time rising from 37% to 41% this year.

Satisfaction Score

41%
4pp

Aspect Rank

15 of 112
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Willoughby & Co. Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

23 of 110
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Willoughby & Co. Staff

Willoughby & Co. is struggling to meet customer expectations, with a 7% decrease in satisfaction in Staff aspect, falling from 81% last year to 74% this year.

Willoughby & Co. Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

50 of 92
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Willoughby & Co. Staff Friendliness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

99 of 112
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Willoughby & Co. Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

101 of 107
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Willoughby & Co. Staff Members

Feb '23Jan '24

South Africa

Willoughby & Co. is still the go-to place for customers, as their Staff Members score remains high at 76%, consistent with last year's score.

Satisfaction Score

76%

Aspect Rank

35 of 112
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