Willoughby & Co. Brand Profile
Jul '23 — Jun '24
South Africa
Willoughby & Co. has a much lower satisfaction score for its Service compared to its other aspects. However, Willoughby & Co. has succeeded in its Food and Drinks aspect, with a 82% satisfaction score.
Willoughby & Co. Satisfaction Trend
Jan '24 — Jun '24
South Africa
Willoughby & Co.'s brand satisfaction has increased compared to previous month and now stands at 80%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Willoughby & Co. Food and Drinks
Willoughby & Co. is losing some of its appeal, with a concerning 7% decrease in satisfaction for Food and Drinks dropping from 89% last year to 82% this year.
Willoughby & Co. Food Quality
Jul '23 — Jun '24
South Africa
Willoughby & Co. is struggling to meet customer expectations, with a 7% decrease in satisfaction in Food Quality aspect, falling from 72% last year to 65% this year.
Satisfaction Score
Aspect Rank
Willoughby & Co. Dishes
Jul '23 — Jun '24
South Africa
Willoughby & Co. remains a consumer favourite, maintaining a consistent 86% satisfaction score in Dishes aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Willoughby & Co. Service
Willoughby & Co. is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 69% last year to 64% this year.
Willoughby & Co. Waiting Time
Jul '23 — Jun '24
South Africa
Willoughby & Co. has shown an increase in Waiting Time, with a jump from 36% last year to an impressive 47% this year.
Satisfaction Score
Aspect Rank
Willoughby & Co. Staff
Willoughby & Co. is facing challenges in evolving its Staff aspect, with a 9% decrease in customer satisfaction, dropping from 78% last year to 69% this year.
Willoughby & Co. Staff Members
Jul '23 — Jun '24
South Africa
Willoughby & Co. is still the go-to place for customers, as their Staff Members score remains high at 59%, consistent with last year's score.
Satisfaction Score
Aspect Rank
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