Realytics logo

Reporting period: Feb '23Jan '24

vida e caffè Overview

100+ Places
Coffee Shop

Brand Satisfaction

67%
9pp

Country Rank

South Africa
11 of 19

Category Rank

Coffee Shop
2 of 2

Rating Score

3.2

Sales Power

Sales Index

Realytics logo

vida e caffè Brand Profile

Feb '23Jan '24

South Africa

vida e caffè has a much lower satisfaction score for its Location compared to its other aspects. However, vida e caffè has succeeded in its Food and Drinks aspect, with a 72% satisfaction score.

Food and Drinks
72%
9pp
Place
68%
12pp
Staff
63%
12pp
Service
61%
7pp
Pricing
51%
13pp
Location
0%
Realytics logo

vida e caffè Food and Drinks

vida e caffè is losing some of its appeal, with a concerning 9% decrease in satisfaction for Food and Drinks dropping from 81% last year to 72% this year.

vida e caffè Portion Size

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

1 of 2
Realytics logo

vida e caffè Food Quality

Feb '23Jan '24

South Africa

vida e caffè is struggling to meet customer expectations, with a 10% decrease in satisfaction in Food Quality aspect, falling from 50% last year to 40% this year.

Satisfaction Score

40%
10pp

Aspect Rank

2 of 2
Realytics logo

vida e caffè Menu Selection

Feb '23Jan '24

South Africa

vida e caffè is losing its edge, with a noticeable decrease in guest satisfaction in Menu Selection aspect, down from 85% last year to 67% this year.

Satisfaction Score

67%
18pp

Aspect Rank

2 of 2
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

vida e caffè Dishes

Feb '23Jan '24

South Africa

vida e caffè is facing challenges in evolving its Dishes aspect, with a 9% decrease in customer satisfaction, dropping from 75% last year to 66% this year.

Satisfaction Score

66%
9pp

Aspect Rank

2 of 2
Realytics logo

vida e caffè Drinks

Feb '23Jan '24

South Africa

vida e caffè is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Drinks aspect satisfaction score, dropping from 87% to 79% this year.

Satisfaction Score

79%
8pp

Aspect Rank

2 of 2
Realytics logo

vida e caffè Location

Use Realytics to know more about vida e caffè

vida e caffè Parking

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

2 of 2
Realytics logo

vida e caffè Conveniently Situated

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

2 of 2
Realytics logo

vida e caffè Views and Surroundings

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

1 of 2
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

vida e caffè Place

vida e caffè is losing some of its appeal, with a concerning 12% decrease in satisfaction for Place dropping from 80% last year to 68% this year.

vida e caffè Atmosphere and Décor

Feb '23Jan '24

South Africa

vida e caffè is struggling to meet customer expectations, with a 11% decrease in satisfaction in Atmosphere and Décor aspect, falling from 96% last year to 85% this year.

Satisfaction Score

85%
11pp

Aspect Rank

2 of 2
Realytics logo

vida e caffè Cleanliness and Hygiene

Feb '23Jan '24

South Africa

vida e caffè is losing its edge, with a noticeable decrease in guest satisfaction in Cleanliness and Hygiene aspect, down from 60% last year to 59% this year.

Satisfaction Score

59%
1pp

Aspect Rank

2 of 2
Realytics logo

vida e caffè Restrooms

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

1 of 2
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

vida e caffè Options for different visitors

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

2 of 2
Realytics logo

vida e caffè Child-Friendly Conditions

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

1 of 2
Realytics logo

vida e caffè Comfort

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

2 of 2
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

vida e caffè Venue Congestion

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

2 of 2
Realytics logo

vida e caffè Dining Area

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

2 of 2
Realytics logo

vida e caffè Work and study friendly

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

1 of 2
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

vida e caffè Pricing

vida e caffè has shown an increase in Pricing, with a jump from 38% last year to an impressive 51% this year.

vida e caffè Price

Feb '23Jan '24

South Africa

vida e caffè continues to evolve, with a 15% increase in customer satisfaction of Price, climbing from 37% last year to 52% this year.

Satisfaction Score

52%
15pp

Aspect Rank

2 of 2
Realytics logo

vida e caffè Promotions

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

2 of 2
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

vida e caffè Service

vida e caffè is facing challenges in evolving its Service aspect, with a 7% decrease in customer satisfaction, dropping from 68% last year to 61% this year.

vida e caffè Billing and Payment

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

2 of 2
Realytics logo

vida e caffè Opening Hours

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

2 of 2
Realytics logo

vida e caffè Dining Options

Feb '23Jan '24

South Africa

vida e caffè has successfully improved guest experience, as their "Dining Options" satisfaction score jumped from 82% last year to an 84% this year.

Satisfaction Score

84%
2pp

Aspect Rank

2 of 2
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

vida e caffè Online Facilities

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

1 of 1
Realytics logo

vida e caffè Waiting Time

Feb '23Jan '24

South Africa

vida e caffè is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Waiting Time aspect satisfaction score, dropping from 46% to 38% this year.

Satisfaction Score

38%
8pp

Aspect Rank

2 of 2
Realytics logo

vida e caffè Order Processing

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

2 of 2
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

vida e caffè Staff

vida e caffè is losing some of its appeal, with a concerning 12% decrease in satisfaction for Staff dropping from 75% last year to 63% this year.

vida e caffè Staff Competence

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

2 of 2
Realytics logo

vida e caffè Staff Friendliness

Feb '23Jan '24

South Africa

vida e caffè is struggling to meet customer expectations, with a 10% decrease in satisfaction in Staff Friendliness aspect, falling from 85% last year to 75% this year.

Satisfaction Score

75%
10pp

Aspect Rank

2 of 2
Realytics logo

vida e caffè Staff Attentiveness

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

2 of 2
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

vida e caffè Staff Avaliability

Feb '23Jan '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

1 of 2
Realytics logo

vida e caffè Staff Members

Feb '23Jan '24

South Africa

vida e caffè is losing its edge, with a noticeable decrease in guest satisfaction in Staff Members aspect, down from 55% last year to 36% this year.

Satisfaction Score

36%
19pp

Aspect Rank

2 of 2
Realytics logo