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Reporting period: Aug '23Jul '24

vida e caffè Overview

100+ Places
Coffee Shop

Brand Satisfaction

64%
8pp

Country Rank

South Africa
12 of 20

Category Rank

Coffee Shop
2 of 3

Rating Score

3

Sales Power

Sales Index

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vida e caffè Brand Profile

Aug '23Jul '24

South Africa

vida e caffè has a much lower satisfaction score for its Pricing compared to its other aspects. However, vida e caffè has succeeded in its Location aspect, with a 86% satisfaction score.

Location
86%
4pp
Place
70%
7pp
Food and Drinks
69%
8pp
Staff
62%
8pp
Service
56%
7pp
Pricing
44%
5pp
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vida e caffè Satisfaction Trend

Feb '24Jul '24

South Africa

vida e caffè's brand satisfaction has decreased compared to previous month and now stands at 61%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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vida e caffè Food and Drinks

vida e caffè is losing some of its appeal, with a concerning 8% decrease in satisfaction for Food and Drinks dropping from 77% last year to 69% this year.

vida e caffè Portion Size

Aug '23Jul '24

South Africa

vida e caffè remains a consumer favourite, maintaining a consistent 67% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

2 of 3
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vida e caffè Food Quality

Aug '23Jul '24

South Africa

vida e caffè is struggling to meet customer expectations, with a 12% decrease in satisfaction in Food Quality aspect, falling from 44% last year to 32% this year.

Satisfaction Score

32%
12pp

Aspect Rank

3 of 3
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vida e caffè Menu Selection

Aug '23Jul '24

South Africa

vida e caffè is losing its edge, with a noticeable decrease in guest satisfaction in Menu Selection aspect, down from 81% last year to 62% this year.

Satisfaction Score

62%
19pp

Aspect Rank

2 of 3
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vida e caffè Dishes

Aug '23Jul '24

South Africa

vida e caffè is facing challenges in evolving its Dishes aspect, with a 10% decrease in customer satisfaction, dropping from 69% last year to 59% this year.

Satisfaction Score

59%
10pp

Aspect Rank

2 of 3
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vida e caffè Drinks

Aug '23Jul '24

South Africa

vida e caffè is facing challenges in maintaining its customer experience, with a noticeable 4% decrease in their Drinks aspect satisfaction score, dropping from 84% to 80% this year.

Satisfaction Score

80%
4pp

Aspect Rank

3 of 3
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vida e caffè Location

vida e caffè has shown an increase in Location, with a jump from 82% last year to an impressive 86% this year.

vida e caffè Parking

Aug '23Jul '24

South Africa

vida e caffè continues to evolve, with a 7% increase in customer satisfaction of Parking, climbing from 64% last year to 71% this year.

Satisfaction Score

71%
7pp

Aspect Rank

2 of 3
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vida e caffè Conveniently Situated

Aug '23Jul '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

1 of 3
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vida e caffè Views and Surroundings

Aug '23Jul '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

1 of 3
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vida e caffè Ease to Find

Aug '23Jul '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

2 of 2
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vida e caffè Place

vida e caffè is losing some of its appeal, with a concerning 7% decrease in satisfaction for Place dropping from 77% last year to 70% this year.

vida e caffè Atmosphere and Décor

Aug '23Jul '24

South Africa

vida e caffè is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

2 of 3
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vida e caffè Cleanliness and Hygiene

Aug '23Jul '24

South Africa

vida e caffè is struggling to meet customer expectations, with a 10% decrease in satisfaction in Cleanliness and Hygiene aspect, falling from 61% last year to 51% this year.

Satisfaction Score

51%
10pp

Aspect Rank

3 of 3
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vida e caffè Restrooms

Aug '23Jul '24

South Africa

vida e caffè is still the go-to place for customers, as their Restrooms score remains high at 60%, consistent with last year's score.

Satisfaction Score

60%

Aspect Rank

1 of 3
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vida e caffè Options for different visitors

Aug '23Jul '24

South Africa

vida e caffè remains a consumer favourite, maintaining a consistent 64% satisfaction score in Options for different visitors aspect for both this year and last year.

Satisfaction Score

64%

Aspect Rank

2 of 3
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vida e caffè Child-Friendly Conditions

Aug '23Jul '24

South Africa

vida e caffè is still the go-to place for customers, as their Child-Friendly Conditions score remains high at 75%, consistent with last year's score.

Satisfaction Score

75%

Aspect Rank

2 of 3
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vida e caffè Comfort

Aug '23Jul '24

South Africa

vida e caffè is losing its edge, with a noticeable decrease in guest satisfaction in Comfort aspect, down from 39% last year to 36% this year.

Satisfaction Score

36%
3pp

Aspect Rank

3 of 3
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vida e caffè Venue Congestion

Aug '23Jul '24

South Africa

vida e caffè remains a consumer favourite, maintaining a consistent 44% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

44%

Aspect Rank

1 of 3
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vida e caffè Dining Area

Aug '23Jul '24

South Africa

vida e caffè is facing challenges in evolving its Dining Area aspect, with a 6% decrease in customer satisfaction, dropping from 69% last year to 63% this year.

Satisfaction Score

63%
6pp

Aspect Rank

2 of 3
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vida e caffè Work and study friendly

Aug '23Jul '24

South Africa

vida e caffè is still the go-to place for customers, as their Work and study friendly score remains high at 88%, consistent with last year's score.

Satisfaction Score

88%

Aspect Rank

1 of 2
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vida e caffè Pricing

vida e caffè is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Pricing aspect satisfaction score, dropping from 49% to 44% this year.

vida e caffè Price

Aug '23Jul '24

South Africa

vida e caffè is losing some of its appeal, with a concerning 10% decrease in satisfaction for Price dropping from 50% last year to 40% this year.

Satisfaction Score

40%
10pp

Aspect Rank

3 of 3
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vida e caffè Promotions

Aug '23Jul '24

South Africa

vida e caffè remains a consumer favourite, maintaining a consistent 80% satisfaction score in Promotions aspect for both this year and last year.

Satisfaction Score

80%

Aspect Rank

1 of 3
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vida e caffè Service

vida e caffè is struggling to meet customer expectations, with a 7% decrease in satisfaction in Service aspect, falling from 63% last year to 56% this year.

vida e caffè Billing and Payment

Aug '23Jul '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

3 of 3
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vida e caffè Opening Hours

Aug '23Jul '24

South Africa

vida e caffè is still the go-to place for customers, as their Opening Hours score remains high at 44%, consistent with last year's score.

Satisfaction Score

44%

Aspect Rank

3 of 3
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vida e caffè Dining Options

Aug '23Jul '24

South Africa

vida e caffè has successfully improved guest experience, as their "Dining Options" satisfaction score jumped from 83% last year to an 86% this year.

Satisfaction Score

86%
3pp

Aspect Rank

1 of 3
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vida e caffè Online Facilities

Aug '23Jul '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

1 of 2
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vida e caffè Waiting Time

Aug '23Jul '24

South Africa

vida e caffè is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 46% last year to 42% this year.

Satisfaction Score

42%
4pp

Aspect Rank

2 of 3
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vida e caffè Order Processing

Aug '23Jul '24

South Africa

Use Realytics to know more about vida e caffèlink

Satisfaction Score

Aspect Rank

2 of 3
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vida e caffè Staff

vida e caffè is facing challenges in evolving its Staff aspect, with a 8% decrease in customer satisfaction, dropping from 70% last year to 62% this year.

vida e caffè Staff Competence

Aug '23Jul '24

South Africa

vida e caffè remains a consumer favourite, maintaining a consistent 33% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

3 of 3
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vida e caffè Staff Friendliness

Aug '23Jul '24

South Africa

vida e caffè is facing challenges in maintaining its customer experience, with a noticeable 9% decrease in their Staff Friendliness aspect satisfaction score, dropping from 81% to 72% this year.

Satisfaction Score

72%
9pp

Aspect Rank

2 of 3
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vida e caffè Staff Attentiveness

Aug '23Jul '24

South Africa

vida e caffè is still the go-to place for customers, as their Staff Attentiveness score remains high at 28%, consistent with last year's score.

Satisfaction Score

28%

Aspect Rank

3 of 3
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vida e caffè Staff Avaliability

Aug '23Jul '24

South Africa

vida e caffè remains a consumer favourite, maintaining a consistent 25% satisfaction score in Staff Avaliability aspect for both this year and last year.

Satisfaction Score

25%

Aspect Rank

1 of 3
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vida e caffè Staff Members

Aug '23Jul '24

South Africa

vida e caffè is losing some of its appeal, with a concerning 1% decrease in satisfaction for Staff Members dropping from 44% last year to 43% this year.

Satisfaction Score

43%
1pp

Aspect Rank

2 of 3
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