Realytics logo

Reporting period: Feb '23Jan '24

The Grillhouse Overview

<10 Places
Restaurant

Brand Satisfaction

84%
7pp

Country Rank

South Africa
36 of 92

Category Rank

Restaurant
26 of 70

Rating Score

4.1

Sales Power

Sales Index

Realytics logo

The Grillhouse Brand Profile

Feb '23Jan '24

South Africa

The Grillhouse has a much lower satisfaction score for its Location compared to its other aspects. However, The Grillhouse has succeeded in its Service aspect, with a 86% satisfaction score.

Service
86%
3pp
Food and Drinks
84%
6pp
Staff
84%
6pp
Pricing
83%
2pp
Place
83%
12pp
Location
0%
Realytics logo

The Grillhouse Food and Drinks

The Grillhouse is losing some of its appeal, with a concerning 6% decrease in satisfaction for Food and Drinks dropping from 90% last year to 84% this year.

The Grillhouse Portion Size

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

62 of 107
Realytics logo

The Grillhouse Food Quality

Feb '23Jan '24

South Africa

The Grillhouse is struggling to meet customer expectations, with a 17% decrease in satisfaction in Food Quality aspect, falling from 84% last year to 67% this year.

Satisfaction Score

67%
17pp

Aspect Rank

35 of 112
Realytics logo

Satisfaction Score

Aspect Rank

11 of 110
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

The Grillhouse Dishes

Feb '23Jan '24

South Africa

The Grillhouse is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 86% last year to 80% this year.

Satisfaction Score

80%
6pp

Aspect Rank

50 of 112
Realytics logo

Satisfaction Score

Aspect Rank

20 of 111
Realytics logo

The Grillhouse Location

Use Realytics to know more about The Grillhouse

The Grillhouse Parking

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

56 of 87
Realytics logo

The Grillhouse Conveniently Situated

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

66 of 86
Realytics logo

The Grillhouse Views and Surroundings

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

20 of 90
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

The Grillhouse Ease to Find

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

9 of 15
Realytics logo

The Grillhouse Place

The Grillhouse is facing challenges in evolving its Place aspect, with a 12% decrease in customer satisfaction, dropping from 95% last year to 83% this year.

The Grillhouse Atmosphere and Décor

Feb '23Jan '24

South Africa

The Grillhouse is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

37 of 112
Realytics logo

The Grillhouse Cleanliness and Hygiene

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

38 of 107
Realytics logo

The Grillhouse Options for different visitors

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

77 of 112
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

The Grillhouse Child-Friendly Conditions

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

38 of 90
Realytics logo

The Grillhouse Comfort

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

63 of 106
Realytics logo

The Grillhouse Venue Congestion

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

65 of 101
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

The Grillhouse Dining Area

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

37 of 103
Realytics logo

The Grillhouse Pricing

The Grillhouse has shown an increase in Pricing, with a jump from 81% last year to an impressive 83% this year.

The Grillhouse Price

Feb '23Jan '24

South Africa

The Grillhouse continues to evolve, with a 3% increase in customer satisfaction of Price, climbing from 79% last year to 82% this year.

Satisfaction Score

82%
3pp

Aspect Rank

24 of 111
Realytics logo

The Grillhouse Promotions

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

19 of 70
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

The Grillhouse Service

The Grillhouse has successfully improved guest experience, as their "Service" satisfaction score jumped from 83% last year to an 86% this year.

The Grillhouse Billing and Payment

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

27 of 77
Realytics logo

The Grillhouse Dining Options

Feb '23Jan '24

South Africa

The Grillhouse is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

24 of 112
Realytics logo

The Grillhouse Waiting Time

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

52 of 112
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

The Grillhouse Order Processing

Feb '23Jan '24

South Africa

The Grillhouse remains a consumer favourite, maintaining a consistent 81% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

81%

Aspect Rank

5 of 110
Realytics logo

The Grillhouse Staff

The Grillhouse continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 78% to 84% this year.

The Grillhouse Staff Competence

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

53 of 92
Realytics logo

Satisfaction Score

Aspect Rank

53 of 112
Realytics logo

The Grillhouse Staff Attentiveness

Feb '23Jan '24

South Africa

Use Realytics to know more about The Grillhouselink

Satisfaction Score

Aspect Rank

59 of 107
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

The Grillhouse Staff Members

Feb '23Jan '24

South Africa

The Grillhouse has demonstrated resilience in the industry, with a 6% increase in customer satisfaction for Staff Members rising from 69% to 75% this year.

Satisfaction Score

75%
6pp

Aspect Rank

36 of 112
Realytics logo