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Reporting period: Feb '23Jan '24

The Burger Joint Overview

<10 Places
Bar and Pub

Brand Satisfaction

93%
2pp

Country Rank

South Africa
13 of 159

Category Rank

Bar and Pub
1 of 26

Rating Score

4.6

Sales Power

Sales Index

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The Burger Joint Brand Profile

Feb '23Jan '24

South Africa

The Burger Joint has a much lower satisfaction score for its Pricing compared to its other aspects. However, The Burger Joint has succeeded in its Staff aspect, with a 97% satisfaction score.

Staff
97%
1pp
Service
94%
3pp
Place
93%
Food and Drinks
91%
3pp
Location
84%
6pp
Pricing
79%
3pp
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The Burger Joint Food and Drinks

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The Burger Joint Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 26
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The Burger Joint Food Quality

Feb '23Jan '24

South Africa

The Burger Joint has shown an increase in Food Quality, with a jump from 52% last year to an impressive 60% this year.

Satisfaction Score

60%
8pp

Aspect Rank

10 of 26
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Satisfaction Score

Aspect Rank

4 of 26
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The Burger Joint Dishes

Feb '23Jan '24

South Africa

The Burger Joint continues to evolve, with a 2% increase in customer satisfaction of Dishes, climbing from 84% last year to 86% this year.

Satisfaction Score

86%
2pp

Aspect Rank

8 of 26
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Satisfaction Score

Aspect Rank

4 of 26
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The Burger Joint Location

The Burger Joint is losing some of its appeal, with a concerning 6% decrease in satisfaction for Location dropping from 90% last year to 84% this year.

The Burger Joint Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

15 of 18
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The Burger Joint Conveniently Situated

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

17 of 22
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The Burger Joint Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 23
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The Burger Joint Ease to Find

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

4 of 6
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The Burger Joint Transport Accessibility

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 4
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The Burger Joint Place

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The Burger Joint Atmosphere and Décor

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

4 of 26
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The Burger Joint Cleanliness and Hygiene

Feb '23Jan '24

South Africa

The Burger Joint has successfully improved guest experience, as their "Cleanliness and Hygiene" satisfaction score jumped from 38% last year to an 43% this year.

Satisfaction Score

43%
5pp

Aspect Rank

3 of 26
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The Burger Joint Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 12
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The Burger Joint Options for different visitors

Feb '23Jan '24

South Africa

The Burger Joint is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

6 of 26
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The Burger Joint Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

17 of 20
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The Burger Joint Comfort

Feb '23Jan '24

South Africa

The Burger Joint is struggling to meet customer expectations, with a 26% decrease in satisfaction in Comfort aspect, falling from 58% last year to 32% this year.

Satisfaction Score

32%
26pp

Aspect Rank

1 of 26
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The Burger Joint Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 24
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The Burger Joint Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 26
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The Burger Joint Work and study friendly

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

4 of 8
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The Burger Joint Pricing

The Burger Joint is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 82% last year to 79% this year.

The Burger Joint Price

Feb '23Jan '24

South Africa

The Burger Joint is facing challenges in evolving its Price aspect, with a 8% decrease in customer satisfaction, dropping from 75% last year to 67% this year.

Satisfaction Score

67%
8pp

Aspect Rank

8 of 26
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Satisfaction Score

Aspect Rank

1 of 18
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The Burger Joint Service

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The Burger Joint Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 24
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The Burger Joint Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 12
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Satisfaction Score

Aspect Rank

2 of 26
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The Burger Joint Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 6
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The Burger Joint Waiting Time

Feb '23Jan '24

South Africa

The Burger Joint continues to improve, with a notable increase in customer satisfaction for their Waiting Time aspect, rising from 53% to 63% this year.

Satisfaction Score

63%
10pp

Aspect Rank

1 of 26
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The Burger Joint Order Processing

Feb '23Jan '24

South Africa

The Burger Joint has demonstrated resilience in the industry, with a 6% increase in customer satisfaction for Order Processing rising from 53% to 59% this year.

Satisfaction Score

59%
6pp

Aspect Rank

1 of 26
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The Burger Joint Staff

The Burger Joint is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

1 of 24
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The Burger Joint Staff Appearance

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

4 of 4
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The Burger Joint Staff Friendliness

Feb '23Jan '24

South Africa

The Burger Joint is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

3 of 26
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The Burger Joint Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 25
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The Burger Joint Staff Avaliability

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 8
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Satisfaction Score

Aspect Rank

1 of 26
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