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Reporting period: Feb '23Jan '24

The 11th Floor Overview

<10 Places
Restaurant

Brand Satisfaction

88%

Country Rank

South Africa
31 of 92

Category Rank

Restaurant
24 of 70

Rating Score

4.4

Sales Power

Sales Index

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The 11th Floor Brand Profile

Feb '23Jan '24

South Africa

The 11th Floor has a much lower satisfaction score for its Location compared to its other aspects. However, The 11th Floor has succeeded in its Place aspect, with a 96% satisfaction score.

Place
96%
Service
91%
Staff
91%
Food and Drinks
79%
Pricing
39%
Location
0%
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The 11th Floor Food and Drinks

The 11th Floor remains a consumer favourite, maintaining a consistent 79% satisfaction score in Food and Drinks aspect for both this year and last year.

The 11th Floor Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

25 of 61
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The 11th Floor Food Quality

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

61 of 70
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The 11th Floor Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

21 of 67
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The 11th Floor Dishes

Feb '23Jan '24

South Africa

The 11th Floor is still the go-to place for customers, as their Dishes score remains high at 70%, consistent with last year's score.

Satisfaction Score

70%

Aspect Rank

43 of 70
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The 11th Floor Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

45 of 70
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The 11th Floor Cuisines

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

23 of 23
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The 11th Floor Location

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The 11th Floor Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

11 of 48
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The 11th Floor Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

12 of 58
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The 11th Floor Place

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The 11th Floor Atmosphere and Décor

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

32 of 70
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The 11th Floor Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

15 of 65
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The 11th Floor Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

11 of 49
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The 11th Floor Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 70
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The 11th Floor Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

39 of 55
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The 11th Floor Comfort

Feb '23Jan '24

South Africa

The 11th Floor remains a consumer favourite, maintaining a consistent 83% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

83%

Aspect Rank

4 of 65
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The 11th Floor Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

54 of 55
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The 11th Floor Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

12 of 63
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The 11th Floor Work and study friendly

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

21 of 30
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The 11th Floor Pricing

The 11th Floor is still the go-to place for customers, as their Pricing score remains high at 39%, consistent with last year's score.

The 11th Floor Price

Feb '23Jan '24

South Africa

The 11th Floor remains a consumer favourite, maintaining a consistent 35% satisfaction score in Price aspect for both this year and last year.

Satisfaction Score

35%

Aspect Rank

53 of 68
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The 11th Floor Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

9 of 40
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The 11th Floor Service

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The 11th Floor Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 46
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The 11th Floor Dining Options

Feb '23Jan '24

South Africa

The 11th Floor is still the go-to place for customers, as their Dining Options score remains high at 90%, consistent with last year's score.

Satisfaction Score

90%

Aspect Rank

22 of 70
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The 11th Floor Waiting Time

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

43 of 69
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The 11th Floor Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

40 of 67
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The 11th Floor Staff

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The 11th Floor Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

29 of 59
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The 11th Floor Staff Friendliness

Feb '23Jan '24

South Africa

The 11th Floor remains a consumer favourite, maintaining a consistent 86% satisfaction score in Staff Friendliness aspect for both this year and last year.

Satisfaction Score

86%

Aspect Rank

49 of 70
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The 11th Floor Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

20 of 65
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The 11th Floor Staff Members

Feb '23Jan '24

South Africa

The 11th Floor is still the go-to place for customers, as their Staff Members score remains high at 89%, consistent with last year's score.

Satisfaction Score

89%

Aspect Rank

15 of 70
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