Starbucks Brand Profile
Jul '23 — Jun '24
South Africa
Starbucks has a much lower satisfaction score for its Service compared to its other aspects. However, Starbucks has succeeded in its Place aspect, with a 77% satisfaction score.
Starbucks Satisfaction Trend
Jan '24 — Jun '24
South Africa
Starbucks's brand satisfaction has decreased compared to previous month and now stands at 62%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Starbucks Food and Drinks
Starbucks is losing some of its appeal, with a concerning 7% decrease in satisfaction for Food and Drinks dropping from 75% last year to 68% this year.
Starbucks Food Quality
Jul '23 — Jun '24
South Africa
Starbucks is struggling to meet customer expectations, with a 7% decrease in satisfaction in Food Quality aspect, falling from 39% last year to 32% this year.
Satisfaction Score
Aspect Rank
Starbucks Dishes
Jul '23 — Jun '24
South Africa
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 70% last year to 57% this year.
Satisfaction Score
Aspect Rank
Starbucks Drinks
Jul '23 — Jun '24
South Africa
Starbucks is facing challenges in evolving its Drinks aspect, with a 6% decrease in customer satisfaction, dropping from 82% last year to 76% this year.
Satisfaction Score
Aspect Rank
Starbucks Place
Starbucks is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Place aspect satisfaction score, dropping from 85% to 77% this year.
Starbucks Atmosphere and Décor
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
Starbucks Cleanliness and Hygiene
Jul '23 — Jun '24
South Africa
Starbucks is losing some of its appeal, with a concerning 10% decrease in satisfaction for Cleanliness and Hygiene dropping from 75% last year to 65% this year.
Satisfaction Score
Aspect Rank
Starbucks Service
Starbucks is struggling to meet customer expectations, with a 10% decrease in satisfaction in Service aspect, falling from 69% last year to 59% this year.
Starbucks Waiting Time
Jul '23 — Jun '24
South Africa
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 57% last year to 45% this year.
Satisfaction Score
Aspect Rank
Starbucks Staff
Starbucks is facing challenges in evolving its Staff aspect, with a 2% decrease in customer satisfaction, dropping from 75% last year to 73% this year.
Starbucks Staff Friendliness
Jul '23 — Jun '24
South Africa
Starbucks is facing challenges in maintaining its customer experience, with a noticeable 1% decrease in their Staff Friendliness aspect satisfaction score, dropping from 83% to 82% this year.
Satisfaction Score
Aspect Rank
Starbucks Staff Members
Jul '23 — Jun '24
South Africa
Starbucks is losing some of its appeal, with a concerning 14% decrease in satisfaction for Staff Members dropping from 55% last year to 41% this year.
Satisfaction Score
Aspect Rank
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