Starbucks Brand Profile
Aug '23 — Jul '24
South Africa
Starbucks has a much lower satisfaction score for its Service compared to its other aspects. However, Starbucks has succeeded in its Place aspect, with a 73% satisfaction score.
Starbucks Satisfaction Trend
Feb '24 — Jul '24
South Africa
Starbucks's brand satisfaction has increased compared to previous month and now stands at 66%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Starbucks Food and Drinks
Starbucks is losing some of its appeal, with a concerning 9% decrease in satisfaction for Food and Drinks dropping from 74% last year to 65% this year.
Satisfaction Score
Aspect Rank
Starbucks Food Quality
Aug '23 — Jul '24
South Africa
Starbucks is struggling to meet customer expectations, with a 10% decrease in satisfaction in Food Quality aspect, falling from 40% last year to 30% this year.
Satisfaction Score
Aspect Rank
Starbucks Menu Selection
Aug '23 — Jul '24
South Africa
Starbucks remains a consumer favourite, maintaining a consistent 56% satisfaction score in Menu Selection aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Starbucks Dishes
Aug '23 — Jul '24
South Africa
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 66% last year to 48% this year.
Satisfaction Score
Aspect Rank
Starbucks Drinks
Aug '23 — Jul '24
South Africa
Starbucks is facing challenges in evolving its Drinks aspect, with a 7% decrease in customer satisfaction, dropping from 82% last year to 75% this year.
Satisfaction Score
Aspect Rank
Starbucks Place
Starbucks is facing challenges in maintaining its customer experience, with a noticeable 15% decrease in their Place aspect satisfaction score, dropping from 88% to 73% this year.
Starbucks Atmosphere and Décor
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
Starbucks Cleanliness and Hygiene
Aug '23 — Jul '24
South Africa
Starbucks is losing some of its appeal, with a concerning 23% decrease in satisfaction for Cleanliness and Hygiene dropping from 78% last year to 55% this year.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Starbucks Options for different visitors
Aug '23 — Jul '24
South Africa
Starbucks is still the go-to place for customers, as their Options for different visitors score remains high at 82%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Starbucks Child-Friendly Conditions
Aug '23 — Jul '24
South Africa
Starbucks remains a consumer favourite, maintaining a consistent 67% satisfaction score in Child-Friendly Conditions aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Starbucks Comfort
Aug '23 — Jul '24
South Africa
Starbucks is still the go-to place for customers, as their Comfort score remains high at 71%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Starbucks Venue Congestion
Aug '23 — Jul '24
South Africa
Starbucks remains a consumer favourite, maintaining a consistent 25% satisfaction score in Venue Congestion aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Starbucks Dining Area
Aug '23 — Jul '24
South Africa
Starbucks is struggling to meet customer expectations, with a 11% decrease in satisfaction in Dining Area aspect, falling from 79% last year to 68% this year.
Satisfaction Score
Aspect Rank
Starbucks Work and study friendly
Aug '23 — Jul '24
South Africa
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Work and study friendly aspect, down from 94% last year to 69% this year.
Satisfaction Score
Aspect Rank
Starbucks Service
Starbucks is facing challenges in evolving its Service aspect, with a 9% decrease in customer satisfaction, dropping from 68% last year to 59% this year.
Starbucks Billing and Payment
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
Starbucks Opening Hours
Aug '23 — Jul '24
South Africa
Starbucks is still the go-to place for customers, as their Opening Hours score remains high at 75%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Starbucks Dining Options
Aug '23 — Jul '24
South Africa
Starbucks is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Dining Options aspect satisfaction score, dropping from 74% to 68% this year.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Starbucks Waiting Time
Aug '23 — Jul '24
South Africa
Starbucks is losing some of its appeal, with a concerning 3% decrease in satisfaction for Waiting Time dropping from 52% last year to 49% this year.
Satisfaction Score
Aspect Rank
Starbucks Order Processing
Aug '23 — Jul '24
South Africa
Starbucks is struggling to meet customer expectations, with a 13% decrease in satisfaction in Order Processing aspect, falling from 34% last year to 21% this year.
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Aspect Rank
Starbucks Staff
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 74% last year to 70% this year.
Starbucks Staff Competence
Aug '23 — Jul '24
South Africa
Starbucks remains a consumer favourite, maintaining a consistent 80% satisfaction score in Staff Competence aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Starbucks Staff Friendliness
Aug '23 — Jul '24
South Africa
Starbucks is facing challenges in evolving its Staff Friendliness aspect, with a 1% decrease in customer satisfaction, dropping from 83% last year to 82% this year.
Satisfaction Score
Aspect Rank
Starbucks Staff Attentiveness
Aug '23 — Jul '24
South Africa
Starbucks is still the go-to place for customers, as their Staff Attentiveness score remains high at 20%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Starbucks Staff Avaliability
Aug '23 — Jul '24
South Africa
Starbucks remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Avaliability aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Starbucks Staff Members
Aug '23 — Jul '24
South Africa
Starbucks is still the go-to place for customers, as their Staff Members score remains high at 34%, consistent with last year's score.
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Aspect Rank