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Reporting period: Feb '23Jan '24

Sevruga Restaurant Overview

<10 Places
Bar and Pub

Brand Satisfaction

75%

Country Rank

South Africa
75 of 92

Category Rank

Bar and Pub
10 of 11

Rating Score

4

Sales Power

Sales Index

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Sevruga Restaurant Brand Profile

Feb '23Jan '24

South Africa

Sevruga Restaurant has a much lower satisfaction score for its Location compared to its other aspects. However, Sevruga Restaurant has succeeded in its Place aspect, with a 83% satisfaction score.

Place
83%
6pp
Food and Drinks
80%
Staff
71%
9pp
Service
70%
3pp
Pricing
32%
Location
0%
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Sevruga Restaurant Food and Drinks

Sevruga Restaurant remains a consumer favourite, maintaining a consistent 80% satisfaction score in Food and Drinks aspect for both this year and last year.

Sevruga Restaurant Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 10
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Sevruga Restaurant Food Quality

Feb '23Jan '24

South Africa

Sevruga Restaurant is still the go-to place for customers, as their Food Quality score remains high at 61%, consistent with last year's score.

Satisfaction Score

61%

Aspect Rank

4 of 11
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Sevruga Restaurant Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 11
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Sevruga Restaurant Dishes

Feb '23Jan '24

South Africa

Sevruga Restaurant has shown an increase in Dishes, with a jump from 73% last year to an impressive 77% this year.

Satisfaction Score

77%
4pp

Aspect Rank

10 of 11
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Sevruga Restaurant Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

9 of 11
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Sevruga Restaurant Location

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Sevruga Restaurant Conveniently Situated

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 9
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Sevruga Restaurant Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

5 of 9
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Sevruga Restaurant Place

Sevruga Restaurant is losing some of its appeal, with a concerning 6% decrease in satisfaction for Place dropping from 89% last year to 83% this year.

Sevruga Restaurant Atmosphere and Décor

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 11
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Sevruga Restaurant Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 10
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Sevruga Restaurant Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 11
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Sevruga Restaurant Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

11 of 11
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Sevruga Restaurant Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 11
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Sevruga Restaurant Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

4 of 10
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Sevruga Restaurant Work and study friendly

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 4
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Sevruga Restaurant Pricing

Sevruga Restaurant remains a consumer favourite, maintaining a consistent 32% satisfaction score in Pricing aspect for both this year and last year.

Sevruga Restaurant Price

Feb '23Jan '24

South Africa

Sevruga Restaurant is struggling to meet customer expectations, with a 8% decrease in satisfaction in Price aspect, falling from 36% last year to 28% this year.

Satisfaction Score

28%
8pp

Aspect Rank

11 of 11
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Sevruga Restaurant Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 7
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Sevruga Restaurant Service

Sevruga Restaurant continues to evolve, with a 3% increase in customer satisfaction of Service, climbing from 67% last year to 70% this year.

Sevruga Restaurant Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

10 of 10
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Sevruga Restaurant Dining Options

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

11 of 11
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Sevruga Restaurant Waiting Time

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 11
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Sevruga Restaurant Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 11
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Sevruga Restaurant Staff

Sevruga Restaurant has successfully improved guest experience, as their "Staff" satisfaction score jumped from 62% last year to an 71% this year.

Sevruga Restaurant Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

4 of 10
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Sevruga Restaurant Staff Friendliness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

10 of 11
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Sevruga Restaurant Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

5 of 10
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Sevruga Restaurant Staff Members

Feb '23Jan '24

South Africa

Sevruga Restaurant is still the go-to place for customers, as their Staff Members score remains high at 55%, consistent with last year's score.

Satisfaction Score

55%

Aspect Rank

7 of 11
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