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Reporting period: Feb '23Jan '24

Seattle Coffee Company Overview

100+ Places
Coffee Shop

Brand Satisfaction

84%
2pp

Country Rank

South Africa
5 of 19

Category Rank

Coffee Shop
1 of 2

Rating Score

4.2

Sales Power

Sales Index

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Seattle Coffee Company Brand Profile

Feb '23Jan '24

South Africa

Seattle Coffee Company has a much lower satisfaction score for its Pricing compared to its other aspects. However, Seattle Coffee Company has succeeded in its Food and Drinks aspect, with a 89% satisfaction score.

Food and Drinks
89%
1pp
Staff
84%
2pp
Place
82%
4pp
Location
78%
5pp
Service
78%
4pp
Pricing
55%
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Seattle Coffee Company Food and Drinks

Seattle Coffee Company is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 90% last year to 89% this year.

Seattle Coffee Company Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 2
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Seattle Coffee Company Food Quality

Feb '23Jan '24

South Africa

Seattle Coffee Company has shown an increase in Food Quality, with a jump from 57% last year to an impressive 63% this year.

Satisfaction Score

63%
6pp

Aspect Rank

1 of 2
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Satisfaction Score

Aspect Rank

1 of 2
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Seattle Coffee Company Dishes

Feb '23Jan '24

South Africa

Seattle Coffee Company is struggling to meet customer expectations, with a 2% decrease in satisfaction in Dishes aspect, falling from 87% last year to 85% this year.

Satisfaction Score

85%
2pp

Aspect Rank

1 of 2
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Satisfaction Score

Aspect Rank

1 of 2
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Seattle Coffee Company Location

Seattle Coffee Company is losing its edge, with a noticeable decrease in guest satisfaction in Location aspect, down from 83% last year to 78% this year.

Seattle Coffee Company Parking

Feb '23Jan '24

South Africa

Seattle Coffee Company continues to evolve, with a 2% increase in customer satisfaction of Parking, climbing from 70% last year to 72% this year.

Satisfaction Score

72%
2pp

Aspect Rank

1 of 2
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Seattle Coffee Company Conveniently Situated

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 2
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Seattle Coffee Company Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 2
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Seattle Coffee Company Ease to Find

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Seattle Coffee Company Place

Seattle Coffee Company has successfully improved guest experience, as their "Place" satisfaction score jumped from 78% last year to an 82% this year.

Seattle Coffee Company Atmosphere and Décor

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 2
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Seattle Coffee Company Cleanliness and Hygiene

Feb '23Jan '24

South Africa

Seattle Coffee Company remains a consumer favourite, maintaining a consistent 73% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

73%

Aspect Rank

1 of 2
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Seattle Coffee Company Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 2
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Seattle Coffee Company Options for different visitors

Feb '23Jan '24

South Africa

Seattle Coffee Company is still the go-to place for customers, as their Options for different visitors score remains high at 86%, consistent with last year's score.

Satisfaction Score

86%

Aspect Rank

1 of 2
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Seattle Coffee Company Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 2
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Seattle Coffee Company Comfort

Feb '23Jan '24

South Africa

Seattle Coffee Company remains a consumer favourite, maintaining a consistent 44% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

44%

Aspect Rank

1 of 2
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Seattle Coffee Company Venue Congestion

Feb '23Jan '24

South Africa

Seattle Coffee Company is still the go-to place for customers, as their Venue Congestion score remains high at 43%, consistent with last year's score.

Satisfaction Score

43%

Aspect Rank

1 of 2
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Seattle Coffee Company Dining Area

Feb '23Jan '24

South Africa

Seattle Coffee Company continues to improve, with a notable increase in customer satisfaction for their Dining Area aspect, rising from 53% to 81% this year.

Satisfaction Score

81%
28pp

Aspect Rank

1 of 2
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Seattle Coffee Company Work and study friendly

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 2
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Seattle Coffee Company Pricing

Seattle Coffee Company remains a consumer favourite, maintaining a consistent 55% satisfaction score in Pricing aspect for both this year and last year.

Seattle Coffee Company Price

Feb '23Jan '24

South Africa

Seattle Coffee Company is still the go-to place for customers, as their Price score remains high at 51%, consistent with last year's score.

Satisfaction Score

51%

Aspect Rank

1 of 2
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Seattle Coffee Company Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 2
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Seattle Coffee Company Service

Seattle Coffee Company is facing challenges in evolving its Service aspect, with a 4% decrease in customer satisfaction, dropping from 82% last year to 78% this year.

Seattle Coffee Company Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 2
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Seattle Coffee Company Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 2
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Seattle Coffee Company Dining Options

Feb '23Jan '24

South Africa

Seattle Coffee Company is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Dining Options aspect satisfaction score, dropping from 91% to 88% this year.

Satisfaction Score

88%
3pp

Aspect Rank

1 of 2
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Seattle Coffee Company Waiting Time

Feb '23Jan '24

South Africa

Seattle Coffee Company has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Waiting Time rising from 62% to 66% this year.

Satisfaction Score

66%
4pp

Aspect Rank

1 of 2
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Seattle Coffee Company Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 2
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Seattle Coffee Company Staff

Seattle Coffee Company has shown an increase in Staff, with a jump from 82% last year to an impressive 84% this year.

Seattle Coffee Company Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 2
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Seattle Coffee Company Staff Friendliness

Feb '23Jan '24

South Africa

Seattle Coffee Company is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

1 of 2
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Seattle Coffee Company Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 2
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Seattle Coffee Company Staff Avaliability

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 2
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Seattle Coffee Company Staff Members

Feb '23Jan '24

South Africa

Seattle Coffee Company is losing some of its appeal, with a concerning 1% decrease in satisfaction for Staff Members dropping from 64% last year to 63% this year.

Satisfaction Score

63%
1pp

Aspect Rank

1 of 2
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