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Reporting period: Aug '23Jul '24

Seattle Coffee Company Overview

100+ Places
Coffee Shop

Brand Satisfaction

83%
3pp

Country Rank

South Africa
6 of 20

Category Rank

Coffee Shop
1 of 3

Rating Score

4

Sales Power

Sales Index

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Seattle Coffee Company Brand Profile

Aug '23Jul '24

South Africa

Seattle Coffee Company has a much lower satisfaction score for its Pricing compared to its other aspects. However, Seattle Coffee Company has succeeded in its Food and Drinks aspect, with a 88% satisfaction score.

Food and Drinks
88%
5pp
Place
82%
4pp
Staff
81%
3pp
Service
78%
1pp
Location
73%
12pp
Pricing
57%
1pp
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Seattle Coffee Company Satisfaction Trend

Feb '24Jul '24

South Africa

Seattle Coffee Company's brand satisfaction has decreased compared to previous month and now stands at 85%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Seattle Coffee Company Food and Drinks

Seattle Coffee Company is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food and Drinks dropping from 93% last year to 88% this year.

Seattle Coffee Company Portion Size

Aug '23Jul '24

South Africa

Seattle Coffee Company remains a consumer favourite, maintaining a consistent 67% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

1 of 3
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Seattle Coffee Company Food Quality

Aug '23Jul '24

South Africa

Seattle Coffee Company is struggling to meet customer expectations, with a 19% decrease in satisfaction in Food Quality aspect, falling from 69% last year to 50% this year.

Satisfaction Score

50%
19pp

Aspect Rank

2 of 3
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Seattle Coffee Company Menu Selection

Aug '23Jul '24

South Africa

Seattle Coffee Company is losing its edge, with a noticeable decrease in guest satisfaction in Menu Selection aspect, down from 89% last year to 78% this year.

Satisfaction Score

78%
11pp

Aspect Rank

1 of 3
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Seattle Coffee Company Dishes

Aug '23Jul '24

South Africa

Seattle Coffee Company is facing challenges in evolving its Dishes aspect, with a 18% decrease in customer satisfaction, dropping from 91% last year to 73% this year.

Satisfaction Score

73%
18pp

Aspect Rank

1 of 3
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Satisfaction Score

Aspect Rank

1 of 3
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Seattle Coffee Company Location

Seattle Coffee Company is facing challenges in maintaining its customer experience, with a noticeable 12% decrease in their Location aspect satisfaction score, dropping from 85% to 73% this year.

Seattle Coffee Company Parking

Aug '23Jul '24

South Africa

Seattle Coffee Company is losing some of its appeal, with a concerning 11% decrease in satisfaction for Parking dropping from 72% last year to 61% this year.

Satisfaction Score

61%
11pp

Aspect Rank

3 of 3
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Seattle Coffee Company Conveniently Situated

Aug '23Jul '24

South Africa

Seattle Coffee Company is struggling to meet customer expectations, with a 12% decrease in satisfaction in Conveniently Situated aspect, falling from 100% last year to 88% this year.

Satisfaction Score

88%
13pp

Aspect Rank

2 of 3
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Seattle Coffee Company Views and Surroundings

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 3
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Seattle Coffee Company Ease to Find

Aug '23Jul '24

South Africa

Seattle Coffee Company is still the go-to place for customers, as their Ease to Find score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

1 of 2
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Seattle Coffee Company Place

Seattle Coffee Company has shown an increase in Place, with a jump from 78% last year to an impressive 82% this year.

Seattle Coffee Company Atmosphere and Décor

Aug '23Jul '24

South Africa

Seattle Coffee Company is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 3
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Seattle Coffee Company Cleanliness and Hygiene

Aug '23Jul '24

South Africa

Seattle Coffee Company continues to evolve, with a 4% increase in customer satisfaction of Cleanliness and Hygiene, climbing from 69% last year to 73% this year.

Satisfaction Score

73%
4pp

Aspect Rank

2 of 3
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Seattle Coffee Company Restrooms

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 3
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Seattle Coffee Company Options for different visitors

Aug '23Jul '24

South Africa

Seattle Coffee Company remains a consumer favourite, maintaining a consistent 88% satisfaction score in Options for different visitors aspect for both this year and last year.

Satisfaction Score

88%

Aspect Rank

1 of 3
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Seattle Coffee Company Child-Friendly Conditions

Aug '23Jul '24

South Africa

Seattle Coffee Company is still the go-to place for customers, as their Child-Friendly Conditions score remains high at 83%, consistent with last year's score.

Satisfaction Score

83%

Aspect Rank

1 of 3
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Seattle Coffee Company Comfort

Aug '23Jul '24

South Africa

Seattle Coffee Company remains a consumer favourite, maintaining a consistent 57% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

57%

Aspect Rank

1 of 3
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Seattle Coffee Company Venue Congestion

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 3
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Seattle Coffee Company Dining Area

Aug '23Jul '24

South Africa

Seattle Coffee Company has successfully improved guest experience, as their "Dining Area" satisfaction score jumped from 64% last year to an 77% this year.

Satisfaction Score

77%
13pp

Aspect Rank

1 of 3
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Seattle Coffee Company Work and study friendly

Aug '23Jul '24

South Africa

Seattle Coffee Company is still the go-to place for customers, as their Work and study friendly score remains high at 67%, consistent with last year's score.

Satisfaction Score

67%

Aspect Rank

2 of 2
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Seattle Coffee Company Pricing

Seattle Coffee Company is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 58% last year to 57% this year.

Seattle Coffee Company Price

Aug '23Jul '24

South Africa

Seattle Coffee Company continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 52% to 53% this year.

Satisfaction Score

53%
1pp

Aspect Rank

2 of 3
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Seattle Coffee Company Promotions

Aug '23Jul '24

South Africa

Seattle Coffee Company remains a consumer favourite, maintaining a consistent 75% satisfaction score in Promotions aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

2 of 3
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Seattle Coffee Company Service

Seattle Coffee Company is facing challenges in evolving its Service aspect, with a 1% decrease in customer satisfaction, dropping from 79% last year to 78% this year.

Seattle Coffee Company Billing and Payment

Aug '23Jul '24

South Africa

Seattle Coffee Company is still the go-to place for customers, as their Billing and Payment score remains high at 75%, consistent with last year's score.

Satisfaction Score

75%

Aspect Rank

1 of 3
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Seattle Coffee Company Opening Hours

Aug '23Jul '24

South Africa

Seattle Coffee Company remains a consumer favourite, maintaining a consistent 67% satisfaction score in Opening Hours aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

1 of 3
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Seattle Coffee Company Dining Options

Aug '23Jul '24

South Africa

Seattle Coffee Company is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Dining Options aspect satisfaction score, dropping from 90% to 82% this year.

Satisfaction Score

82%
8pp

Aspect Rank

2 of 3
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Seattle Coffee Company Waiting Time

Aug '23Jul '24

South Africa

Seattle Coffee Company has demonstrated resilience in the industry, with a 3% increase in customer satisfaction for Waiting Time rising from 63% to 66% this year.

Satisfaction Score

66%
3pp

Aspect Rank

1 of 3
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Seattle Coffee Company Order Processing

Aug '23Jul '24

South Africa

Seattle Coffee Company is still the go-to place for customers, as their Order Processing score remains high at 35%, consistent with last year's score.

Satisfaction Score

35%

Aspect Rank

1 of 3
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Seattle Coffee Company Staff

Seattle Coffee Company is losing some of its appeal, with a concerning 3% decrease in satisfaction for Staff dropping from 84% last year to 81% this year.

Seattle Coffee Company Staff Competence

Aug '23Jul '24

South Africa

Seattle Coffee Company remains a consumer favourite, maintaining a consistent 83% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

83%

Aspect Rank

1 of 3
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Seattle Coffee Company Staff Friendliness

Aug '23Jul '24

South Africa

Seattle Coffee Company is struggling to meet customer expectations, with a 4% decrease in satisfaction in Staff Friendliness aspect, falling from 90% last year to 86% this year.

Satisfaction Score

86%
4pp

Aspect Rank

1 of 3
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Seattle Coffee Company Staff Attentiveness

Aug '23Jul '24

South Africa

Seattle Coffee Company is still the go-to place for customers, as their Staff Attentiveness score remains high at 67%, consistent with last year's score.

Satisfaction Score

67%

Aspect Rank

1 of 3
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Seattle Coffee Company Staff Avaliability

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 3
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Seattle Coffee Company Staff Members

Aug '23Jul '24

South Africa

Seattle Coffee Company is losing its edge, with a noticeable decrease in guest satisfaction in Staff Members aspect, down from 77% last year to 65% this year.

Satisfaction Score

65%
12pp

Aspect Rank

1 of 3
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