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Reporting period: Feb '23Jan '24

Pizza Hut Overview

10-100 Places
Restaurant

Brand Satisfaction

50%
2pp

Country Rank

South Africa
40 of 41

Category Rank

Restaurant
30 of 30

Rating Score

2.4

Sales Power

Sales Index

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Pizza Hut Brand Profile

Feb '23Jan '24

South Africa

Pizza Hut has a much lower satisfaction score for its Pricing compared to its other aspects. However, Pizza Hut has succeeded in its Food and Drinks aspect, with a 58% satisfaction score.

Food and Drinks
58%
1pp
Staff
49%
2pp
Service
27%
4pp
Location
0%
Place
0%
Pricing
0%
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Pizza Hut Food and Drinks

Pizza Hut has shown an increase in Food and Drinks, with a jump from 57% last year to an impressive 58% this year.

Pizza Hut Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

30 of 31
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Pizza Hut Food Quality

Feb '23Jan '24

South Africa

Pizza Hut continues to evolve, with a 8% increase in customer satisfaction of Food Quality, climbing from 24% last year to 32% this year.

Satisfaction Score

32%
8pp

Aspect Rank

27 of 31
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Pizza Hut Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

28 of 31
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Pizza Hut Dishes

Feb '23Jan '24

South Africa

Pizza Hut is losing some of its appeal, with a concerning 1% decrease in satisfaction for Dishes dropping from 59% last year to 58% this year.

Satisfaction Score

58%
1pp

Aspect Rank

25 of 31
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Pizza Hut Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

20 of 31
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Pizza Hut Location

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Pizza Hut Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

26 of 30
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Pizza Hut Ease to Find

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 14
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Pizza Hut Place

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Pizza Hut Atmosphere and Décor

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

30 of 31
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Pizza Hut Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

27 of 31
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Pizza Hut Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

25 of 25
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Pizza Hut Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

31 of 31
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Pizza Hut Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

23 of 26
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Pizza Hut Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

25 of 28
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Pizza Hut Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

24 of 27
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Pizza Hut Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

21 of 30
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Pizza Hut Pricing

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Pizza Hut Price

Feb '23Jan '24

South Africa

Pizza Hut is struggling to meet customer expectations, with a 20% decrease in satisfaction in Price aspect, falling from 87% last year to 67% this year.

Satisfaction Score

67%
20pp

Aspect Rank

16 of 31
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Pizza Hut Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

17 of 26
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Pizza Hut Service

Pizza Hut is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 31% last year to 27% this year.

Pizza Hut Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

28 of 28
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Pizza Hut Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

28 of 29
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Pizza Hut Dining Options

Feb '23Jan '24

South Africa

Pizza Hut has successfully improved guest experience, as their "Dining Options" satisfaction score jumped from 33% last year to an 43% this year.

Satisfaction Score

43%
10pp

Aspect Rank

24 of 31
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Pizza Hut Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

22 of 27
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Satisfaction Score

Aspect Rank

21 of 31
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Pizza Hut Order Processing

Feb '23Jan '24

South Africa

Pizza Hut is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

15 of 31
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Pizza Hut Staff

Pizza Hut is facing challenges in evolving its Staff aspect, with a 2% decrease in customer satisfaction, dropping from 51% last year to 49% this year.

Pizza Hut Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

23 of 30
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Pizza Hut Staff Friendliness

Feb '23Jan '24

South Africa

Pizza Hut is facing challenges in maintaining its customer experience, with a noticeable 12% decrease in their Staff Friendliness aspect satisfaction score, dropping from 70% to 58% this year.

Satisfaction Score

58%
12pp

Aspect Rank

28 of 31
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Pizza Hut Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

27 of 30
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Pizza Hut Staff Avaliability

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

17 of 22
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Pizza Hut Staff Members

Feb '23Jan '24

South Africa

Pizza Hut continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 48% to 56% this year.

Satisfaction Score

56%
8pp

Aspect Rank

21 of 31
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