Pizza Hut Brand Profile
Aug '23 — Jul '24
South Africa
Pizza Hut has a much lower satisfaction score for its Service compared to its other aspects. However, Pizza Hut has succeeded in its Staff aspect, with a 61% satisfaction score.
Pizza Hut Satisfaction Trend
Feb '24 — Jul '24
South Africa
Pizza Hut's brand satisfaction has increased compared to previous month and now stands at 64%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Pizza Hut Food and Drinks
Pizza Hut is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 62% last year to 58% this year.
Pizza Hut Portion Size
Aug '23 — Jul '24
South Africa
Pizza Hut remains a consumer favourite, maintaining a consistent 25% satisfaction score in Portion Size aspect for both this year and last year.
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Aspect Rank
Pizza Hut Food Quality
Aug '23 — Jul '24
South Africa
Pizza Hut is struggling to meet customer expectations, with a 12% decrease in satisfaction in Food Quality aspect, falling from 38% last year to 26% this year.
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Aspect Rank
Pizza Hut Menu Selection
Aug '23 — Jul '24
South Africa
Pizza Hut is still the go-to place for customers, as their Menu Selection score remains high at 40%, consistent with last year's score.
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Aspect Rank
Pizza Hut Dishes
Aug '23 — Jul '24
South Africa
Pizza Hut is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 61% last year to 59% this year.
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Aspect Rank
Pizza Hut Service
Pizza Hut has shown an increase in Service, with a jump from 28% last year to an impressive 30% this year.
Pizza Hut Billing and Payment
Aug '23 — Jul '24
South Africa
Pizza Hut remains a consumer favourite, maintaining a consistent 20% satisfaction score in Billing and Payment aspect for both this year and last year.
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Aspect Rank
Pizza Hut Dining Options
Aug '23 — Jul '24
South Africa
Pizza Hut is still the go-to place for customers, as their Dining Options score remains high at 24%, consistent with last year's score.
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Aspect Rank
Pizza Hut Online Facilities
Aug '23 — Jul '24
South Africa
Pizza Hut remains a consumer favourite, maintaining a consistent 25% satisfaction score in Online Facilities aspect for both this year and last year.
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Aspect Rank
Pizza Hut Waiting Time
Aug '23 — Jul '24
South Africa
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Pizza Hut Order Processing
Aug '23 — Jul '24
South Africa
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Aspect Rank
Pizza Hut Staff
Pizza Hut continues to evolve, with a 8% increase in customer satisfaction of Staff, climbing from 53% last year to 61% this year.
Pizza Hut Staff Competence
Aug '23 — Jul '24
South Africa
Pizza Hut is still the go-to place for customers, as their Staff Competence score remains high at 50%, consistent with last year's score.
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Aspect Rank
Pizza Hut Staff Friendliness
Aug '23 — Jul '24
South Africa
Pizza Hut has successfully improved guest experience, as their "Staff Friendliness" satisfaction score jumped from 70% last year to an 75% this year.
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Aspect Rank
Pizza Hut Staff Attentiveness
Aug '23 — Jul '24
South Africa
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Pizza Hut Staff Members
Aug '23 — Jul '24
South Africa
Pizza Hut continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 44% to 63% this year.
Satisfaction Score
Aspect Rank
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