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Reporting period: Feb '23Jan '24

Piatto Overview

<10 Places
Restaurant

Brand Satisfaction

80%
7pp

Country Rank

South Africa
53 of 92

Category Rank

Restaurant
39 of 70

Rating Score

3.9

Sales Power

Sales Index

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Piatto Brand Profile

Feb '23Jan '24

South Africa

Piatto has a much lower satisfaction score for its Location compared to its other aspects. However, Piatto has succeeded in its Pricing aspect, with a 85% satisfaction score.

Pricing
85%
10pp
Place
82%
2pp
Service
80%
11pp
Food and Drinks
78%
8pp
Staff
71%
1pp
Location
0%
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Piatto Food and Drinks

Piatto has shown an increase in Food and Drinks, with a jump from 70% last year to an impressive 78% this year.

Piatto Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

84 of 107
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Piatto Food Quality

Feb '23Jan '24

South Africa

Piatto continues to evolve, with a 20% increase in customer satisfaction of Food Quality, climbing from 29% last year to 49% this year.

Satisfaction Score

49%
20pp

Aspect Rank

57 of 112
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Piatto Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

84 of 110
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Piatto Dishes

Feb '23Jan '24

South Africa

Piatto has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 56% last year to an 66% this year.

Satisfaction Score

66%
10pp

Aspect Rank

83 of 112
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Piatto Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

92 of 111
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Piatto Cuisines

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

28 of 54
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Piatto Location

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Piatto Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

66 of 87
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Piatto Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

76 of 90
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Piatto Place

Piatto is losing some of its appeal, with a concerning 2% decrease in satisfaction for Place dropping from 84% last year to 82% this year.

Piatto Atmosphere and Décor

Feb '23Jan '24

South Africa

Piatto is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

69 of 112
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Piatto Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

70 of 107
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Piatto Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

59 of 70
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Piatto Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

95 of 112
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Piatto Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

58 of 90
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Piatto Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

65 of 106
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Piatto Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

77 of 101
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Piatto Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

52 of 103
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Piatto Work and study friendly

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

40 of 47
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Piatto Pricing

Piatto is struggling to meet customer expectations, with a 10% decrease in satisfaction in Pricing aspect, falling from 95% last year to 85% this year.

Piatto Price

Feb '23Jan '24

South Africa

Piatto is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 95% last year to 84% this year.

Satisfaction Score

84%
11pp

Aspect Rank

19 of 111
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Piatto Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

40 of 70
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Piatto Service

Piatto continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 69% to 80% this year.

Piatto Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

73 of 77
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Piatto Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

54 of 58
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Satisfaction Score

Aspect Rank

21 of 112
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Piatto Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

31 of 34
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Piatto Waiting Time

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

80 of 112
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Piatto Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

87 of 110
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Piatto Staff

Piatto has demonstrated resilience in the industry, with a 1% increase in customer satisfaction for Staff rising from 70% to 71% this year.

Piatto Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

79 of 92
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Piatto Staff Friendliness

Feb '23Jan '24

South Africa

Piatto is facing challenges in evolving its Staff Friendliness aspect, with a 9% decrease in customer satisfaction, dropping from 87% last year to 78% this year.

Satisfaction Score

78%
9pp

Aspect Rank

84 of 112
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Piatto Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

90 of 107
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Piatto Staff Members

Feb '23Jan '24

South Africa

Piatto has shown an increase in Staff Members, with a jump from 53% last year to an impressive 63% this year.

Satisfaction Score

63%
10pp

Aspect Rank

65 of 112
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