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Reporting period: Aug '23Jul '24

Piatto Overview

<10 Places
Restaurant

Brand Satisfaction

76%
1pp

Country Rank

South Africa
217 of 258

Category Rank

Restaurant
145 of 173

Rating Score

3.7

Sales Power

Sales Index

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Piatto Brand Profile

Aug '23Jul '24

South Africa

Piatto has a much lower satisfaction score for its Staff compared to its other aspects. However, Piatto has succeeded in its Pricing aspect, with a 89% satisfaction score.

Pricing
89%
3pp
Place
83%
3pp
Service
78%
5pp
Food and Drinks
73%
3pp
Staff
70%
1pp
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Piatto Satisfaction Trend

Feb '24Jul '24

South Africa

Piatto's brand satisfaction has decreased compared to previous month and now stands at 70%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Piatto Food and Drinks

Piatto is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 76% last year to 73% this year.

Piatto Portion Size

Aug '23Jul '24

South Africa

Piatto remains a consumer favourite, maintaining a consistent 67% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

111 of 166
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Piatto Food Quality

Aug '23Jul '24

South Africa

Piatto is struggling to meet customer expectations, with a 2% decrease in satisfaction in Food Quality aspect, falling from 42% last year to 40% this year.

Satisfaction Score

40%
2pp

Aspect Rank

140 of 173
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Piatto Menu Selection

Aug '23Jul '24

South Africa

Piatto is still the go-to place for customers, as their Menu Selection score remains high at 88%, consistent with last year's score.

Satisfaction Score

88%

Aspect Rank

91 of 172
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Piatto Dishes

Aug '23Jul '24

South Africa

Piatto is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 56% last year to 54% this year.

Satisfaction Score

54%
2pp

Aspect Rank

161 of 173
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Piatto Drinks

Aug '23Jul '24

South Africa

Piatto has shown an increase in Drinks, with a jump from 66% last year to an impressive 85% this year.

Satisfaction Score

85%
19pp

Aspect Rank

92 of 165
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Piatto Cuisines

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

11 of 79
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Piatto Place

Piatto is facing challenges in evolving its Place aspect, with a 3% decrease in customer satisfaction, dropping from 86% last year to 83% this year.

Piatto Atmosphere and Décor

Aug '23Jul '24

South Africa

Piatto is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

115 of 171
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Piatto Cleanliness and Hygiene

Aug '23Jul '24

South Africa

Piatto continues to evolve, with a 2% increase in customer satisfaction of Cleanliness and Hygiene, climbing from 71% last year to 73% this year.

Satisfaction Score

73%
2pp

Aspect Rank

84 of 163
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Piatto Restrooms

Aug '23Jul '24

South Africa

Piatto remains a consumer favourite, maintaining a consistent 83% satisfaction score in Restrooms aspect for both this year and last year.

Satisfaction Score

83%

Aspect Rank

32 of 118
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Piatto Options for different visitors

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

118 of 172
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Piatto Child-Friendly Conditions

Aug '23Jul '24

South Africa

Piatto is still the go-to place for customers, as their Child-Friendly Conditions score remains high at 64%, consistent with last year's score.

Satisfaction Score

64%

Aspect Rank

96 of 135
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Piatto Comfort

Aug '23Jul '24

South Africa

Piatto is facing challenges in maintaining its customer experience, with a noticeable 9% decrease in their Comfort aspect satisfaction score, dropping from 64% to 55% this year.

Satisfaction Score

55%
9pp

Aspect Rank

59 of 155
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Piatto Venue Congestion

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

110 of 134
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Piatto Dining Area

Aug '23Jul '24

South Africa

Piatto remains a consumer favourite, maintaining a consistent 33% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

128 of 156
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Piatto Work and study friendly

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

24 of 39
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Piatto Pricing

Piatto has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 86% last year to an 89% this year.

Piatto Price

Aug '23Jul '24

South Africa

Piatto continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 85% to 88% this year.

Satisfaction Score

88%
3pp

Aspect Rank

20 of 172
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Piatto Promotions

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

40 of 95
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Piatto Service

Piatto has demonstrated resilience in the industry, with a 5% increase in customer satisfaction for Service rising from 73% to 78% this year.

Piatto Billing and Payment

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 107
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Piatto Opening Hours

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

31 of 92
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Satisfaction Score

Aspect Rank

38 of 173
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Piatto Waiting Time

Aug '23Jul '24

South Africa

Piatto is still the go-to place for customers, as their Waiting Time score remains high at 24%, consistent with last year's score.

Satisfaction Score

24%

Aspect Rank

130 of 172
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Piatto Order Processing

Aug '23Jul '24

South Africa

Piatto remains a consumer favourite, maintaining a consistent 42% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

42%

Aspect Rank

88 of 171
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Piatto Staff

Piatto is losing some of its appeal, with a concerning 1% decrease in satisfaction for Staff dropping from 71% last year to 70% this year.

Piatto Staff Competence

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

139 of 142
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Piatto Staff Friendliness

Aug '23Jul '24

South Africa

Piatto has shown an increase in Staff Friendliness, with a jump from 81% last year to an impressive 85% this year.

Satisfaction Score

85%
4pp

Aspect Rank

138 of 173
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Piatto Staff Attentiveness

Aug '23Jul '24

South Africa

Piatto is still the go-to place for customers, as their Staff Attentiveness score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

145 of 161
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Piatto Staff Members

Aug '23Jul '24

South Africa

Piatto is struggling to meet customer expectations, with a 14% decrease in satisfaction in Staff Members aspect, falling from 62% last year to 48% this year.

Satisfaction Score

48%
14pp

Aspect Rank

153 of 173
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