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Reporting period: Jul '23Jun '24

Pedros Laudium Overview

10-100 Places
Restaurant

Brand Satisfaction

77%
9pp

Country Rank

South Africa
25 of 46

Category Rank

Restaurant
14 of 30

Rating Score

3.8

Sales Power

Sales Index

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Pedros Laudium Brand Profile

Jul '23Jun '24

South Africa

Pedros Laudium has a much lower satisfaction score for its Location compared to its other aspects. However, Pedros Laudium has succeeded in its Pricing aspect, with a 96% satisfaction score.

Pricing
96%
1pp
Food and Drinks
77%
3pp
Staff
77%
8pp
Service
76%
19pp
Place
73%
2pp
Location
60%
22pp
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Pedros Laudium Satisfaction Trend

Jan '24Jun '24

South Africa

Pedros Laudium's brand satisfaction has increased compared to previous month and now stands at 80%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Pedros Laudium Food and Drinks

Pedros Laudium has shown an increase in Food and Drinks, with a jump from 74% last year to an impressive 77% this year.

Pedros Laudium Portion Size

Jul '23Jun '24

South Africa

Pedros Laudium is losing some of its appeal, with a concerning 8% decrease in satisfaction for Portion Size dropping from 80% last year to 72% this year.

Satisfaction Score

72%
8pp

Aspect Rank

5 of 30
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Pedros Laudium Food Quality

Jul '23Jun '24

South Africa

Pedros Laudium continues to evolve, with a 3% increase in customer satisfaction of Food Quality, climbing from 47% last year to 50% this year.

Satisfaction Score

50%
3pp

Aspect Rank

11 of 30
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Pedros Laudium Dishes

Jul '23Jun '24

South Africa

Pedros Laudium has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 59% last year to an 60% this year.

Satisfaction Score

60%
1pp

Aspect Rank

22 of 30
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Pedros Laudium Drinks

Jul '23Jun '24

South Africa

Pedros Laudium remains a consumer favourite, maintaining a consistent 78% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

78%

Aspect Rank

11 of 30
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Pedros Laudium Location

Pedros Laudium continues to improve, with a notable increase in customer satisfaction for their Location aspect, rising from 38% to 60% this year.

Pedros Laudium Parking

Jul '23Jun '24

South Africa

Pedros Laudium has demonstrated resilience in the industry, with a 20% increase in customer satisfaction for Parking rising from 34% to 54% this year.

Satisfaction Score

54%
20pp

Aspect Rank

14 of 30
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Pedros Laudium Place

Pedros Laudium has shown an increase in Place, with a jump from 71% last year to an impressive 73% this year.

Pedros Laudium Atmosphere and Décor

Jul '23Jun '24

South Africa

Pedros Laudium is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

10 of 30
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Pedros Laudium Cleanliness and Hygiene

Jul '23Jun '24

South Africa

Pedros Laudium is struggling to meet customer expectations, with a 1% decrease in satisfaction in Cleanliness and Hygiene aspect, falling from 82% last year to 81% this year.

Satisfaction Score

81%
1pp

Aspect Rank

2 of 30
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Pedros Laudium Comfort

Jul '23Jun '24

South Africa

Pedros Laudium is still the go-to place for customers, as their Comfort score remains high at 38%, consistent with last year's score.

Satisfaction Score

38%

Aspect Rank

6 of 28
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Pedros Laudium Venue Congestion

Jul '23Jun '24

South Africa

Pedros Laudium continues to evolve, with a 3% increase in customer satisfaction of Venue Congestion, climbing from 20% last year to 23% this year.

Satisfaction Score

23%
3pp

Aspect Rank

2 of 27
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Pedros Laudium Dining Area

Jul '23Jun '24

South Africa

Pedros Laudium is losing its edge, with a noticeable decrease in guest satisfaction in Dining Area aspect, down from 39% last year to 26% this year.

Satisfaction Score

26%
13pp

Aspect Rank

3 of 28
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Pedros Laudium Pricing

Pedros Laudium is struggling to meet customer expectations. Use Realytics to know why

Satisfaction Score

Aspect Rank

1 of 30
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Pedros Laudium Service

Pedros Laudium has successfully improved guest experience, as their "Service" satisfaction score jumped from 57% last year to an 76% this year.

Pedros Laudium Dining Options

Jul '23Jun '24

South Africa

Pedros Laudium continues to improve, with a notable increase in customer satisfaction for their Dining Options aspect, rising from 51% to 67% this year.

Satisfaction Score

67%
16pp

Aspect Rank

16 of 30
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Pedros Laudium Online Facilities

Jul '23Jun '24

South Africa

Pedros Laudium is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 19
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Pedros Laudium Waiting Time

Jul '23Jun '24

South Africa

Pedros Laudium has demonstrated resilience in the industry, with a 10% increase in customer satisfaction for Waiting Time rising from 32% to 42% this year.

Satisfaction Score

42%
10pp

Aspect Rank

5 of 30
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Pedros Laudium Order Processing

Jul '23Jun '24

South Africa

Pedros Laudium has shown an increase in Order Processing, with a jump from 26% last year to an impressive 32% this year.

Satisfaction Score

32%
6pp

Aspect Rank

8 of 30
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Pedros Laudium Staff

Pedros Laudium continues to evolve, with a 8% increase in customer satisfaction of Staff, climbing from 69% last year to 77% this year.

Pedros Laudium Staff Competence

Jul '23Jun '24

South Africa

Pedros Laudium remains a consumer favourite, maintaining a consistent 55% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

55%

Aspect Rank

2 of 30
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Pedros Laudium Staff Friendliness

Jul '23Jun '24

South Africa

Pedros Laudium has successfully improved guest experience, as their "Staff Friendliness" satisfaction score jumped from 85% last year to an 88% this year.

Satisfaction Score

88%
3pp

Aspect Rank

15 of 30
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Pedros Laudium Staff Attentiveness

Jul '23Jun '24

South Africa

Pedros Laudium continues to improve, with a notable increase in customer satisfaction for their Staff Attentiveness aspect, rising from 27% to 35% this year.

Satisfaction Score

35%
8pp

Aspect Rank

10 of 30
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Pedros Laudium Staff Members

Jul '23Jun '24

South Africa

Pedros Laudium has demonstrated resilience in the industry, with a 18% increase in customer satisfaction for Staff Members rising from 54% to 72% this year.

Satisfaction Score

72%
18pp

Aspect Rank

10 of 30
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