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Reporting period: Feb '23Jan '24

Olive & Oil Overview

<10 Places
Restaurant

Brand Satisfaction

83%

Country Rank

South Africa
39 of 92

Category Rank

Restaurant
27 of 70

Rating Score

4.3

Sales Power

Sales Index

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Olive & Oil Brand Profile

Feb '23Jan '24

South Africa

Olive & Oil has a much lower satisfaction score for its Pricing compared to its other aspects. However, Olive & Oil has succeeded in its Food and Drinks aspect, with a 88% satisfaction score.

Food and Drinks
88%
3pp
Place
87%
6pp
Staff
85%
4pp
Service
78%
5pp
Location
0%
Pricing
0%
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Olive & Oil Food and Drinks

Olive & Oil has shown an increase in Food and Drinks, with a jump from 85% last year to an impressive 88% this year.

Olive & Oil Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

29 of 107
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Olive & Oil Food Quality

Feb '23Jan '24

South Africa

Olive & Oil remains a consumer favourite, maintaining a consistent 79% satisfaction score in Food Quality aspect for both this year and last year.

Satisfaction Score

79%

Aspect Rank

19 of 112
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Olive & Oil Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

57 of 110
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Olive & Oil Dishes

Feb '23Jan '24

South Africa

Olive & Oil continues to evolve, with a 10% increase in customer satisfaction of Dishes, climbing from 72% last year to 82% this year.

Satisfaction Score

82%
10pp

Aspect Rank

44 of 112
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Olive & Oil Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

66 of 111
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Olive & Oil Location

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Olive & Oil Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

9 of 87
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Olive & Oil Conveniently Situated

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

23 of 86
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Olive & Oil Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 90
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Olive & Oil Transport Accessibility

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 3
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Olive & Oil Place

Olive & Oil has successfully improved guest experience, as their "Place" satisfaction score jumped from 81% last year to an 87% this year.

Olive & Oil Atmosphere and Décor

Feb '23Jan '24

South Africa

Olive & Oil is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

93 of 112
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Olive & Oil Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

56 of 107
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Olive & Oil Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 70
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Olive & Oil Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

10 of 112
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Olive & Oil Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

44 of 90
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Olive & Oil Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

15 of 106
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Olive & Oil Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

50 of 101
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Olive & Oil Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

51 of 103
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Olive & Oil Pricing

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Olive & Oil Price

Feb '23Jan '24

South Africa

Olive & Oil is still the go-to place for customers, as their Price score remains high at 64%, consistent with last year's score.

Satisfaction Score

64%

Aspect Rank

47 of 111
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Olive & Oil Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

13 of 70
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Olive & Oil Service

Olive & Oil is losing some of its appeal, with a concerning 5% decrease in satisfaction for Service dropping from 83% last year to 78% this year.

Olive & Oil Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

51 of 58
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Olive & Oil Dining Options

Feb '23Jan '24

South Africa

Olive & Oil remains a consumer favourite, maintaining a consistent 86% satisfaction score in Dining Options aspect for both this year and last year.

Satisfaction Score

86%

Aspect Rank

47 of 112
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Olive & Oil Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

12 of 34
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Olive & Oil Waiting Time

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

62 of 112
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Olive & Oil Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

57 of 110
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Olive & Oil Staff

Olive & Oil continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 81% to 85% this year.

Olive & Oil Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

66 of 92
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Olive & Oil Staff Friendliness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

55 of 112
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Olive & Oil Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

45 of 107
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Olive & Oil Staff Members

Feb '23Jan '24

South Africa

Olive & Oil has demonstrated resilience in the industry, with a 11% increase in customer satisfaction for Staff Members rising from 71% to 82% this year.

Satisfaction Score

82%
11pp

Aspect Rank

31 of 112
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