Old Town Brand Profile
Jul '23 — Jun '24
South Africa
Old Town has a much lower satisfaction score for its Pricing compared to its other aspects. However, Old Town has succeeded in its Place aspect, with a 89% satisfaction score.
Old Town Satisfaction Trend
Jan '24 — Jun '24
South Africa
Old Town's brand satisfaction has increased compared to previous month and now stands at 90%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Old Town Food and Drinks
Old Town is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food and Drinks dropping from 80% last year to 78% this year.
Old Town Food Quality
Jul '23 — Jun '24
South Africa
Old Town is struggling to meet customer expectations, with a 26% decrease in satisfaction in Food Quality aspect, falling from 53% last year to 27% this year.
Satisfaction Score
Aspect Rank
Old Town Dishes
Jul '23 — Jun '24
South Africa
Old Town remains a consumer favourite, maintaining a consistent 72% satisfaction score in Dishes aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Old Town Drinks
Jul '23 — Jun '24
South Africa
Old Town is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 92% last year to 90% this year.
Satisfaction Score
Aspect Rank
Old Town Place
Old Town has shown an increase in Place, with a jump from 86% last year to an impressive 89% this year.
Satisfaction Score
Aspect Rank
Old Town Pricing
Old Town continues to evolve, with a 16% increase in customer satisfaction of Pricing, climbing from 35% last year to 51% this year.
Old Town Price
Jul '23 — Jun '24
South Africa
Old Town has successfully improved guest experience, as their "Price" satisfaction score jumped from 34% last year to an 50% this year.
Satisfaction Score
Aspect Rank
Old Town Service
Old Town is facing challenges in evolving its Service aspect, with a 9% decrease in customer satisfaction, dropping from 83% last year to 74% this year.
Old Town Dining Options
Jul '23 — Jun '24
South Africa
Old Town continues to improve, with a notable increase in customer satisfaction for their Dining Options aspect, rising from 83% to 90% this year.
Satisfaction Score
Aspect Rank
Old Town Staff
Old Town is facing challenges in maintaining its customer experience, with a noticeable 9% decrease in their Staff aspect satisfaction score, dropping from 91% to 82% this year.
Old Town Staff Friendliness
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
Old Town Staff Attentiveness
Jul '23 — Jun '24
South Africa
Old Town has demonstrated resilience in the industry, with a 5% increase in customer satisfaction for Staff Attentiveness rising from 71% to 76% this year.
Satisfaction Score
Aspect Rank
Old Town Staff Members
Jul '23 — Jun '24
South Africa
Old Town is losing some of its appeal, with a concerning 18% decrease in satisfaction for Staff Members dropping from 89% last year to 71% this year.
Satisfaction Score
Aspect Rank
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