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Reporting period: Feb '23Jan '24

Ocean Basket Overview

100+ Places
Restaurant

Brand Satisfaction

77%
4pp

Country Rank

South Africa
8 of 20

Category Rank

Restaurant
7 of 16

Rating Score

3.7

Sales Power

Sales Index

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Ocean Basket Brand Profile

Feb '23Jan '24

South Africa

Ocean Basket has a much lower satisfaction score for its Pricing compared to its other aspects. However, Ocean Basket has succeeded in its Location aspect, with a 96% satisfaction score.

Location
96%
5pp
Staff
79%
2pp
Place
77%
5pp
Service
76%
6pp
Food and Drinks
76%
2pp
Pricing
68%
5pp
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Ocean Basket Food and Drinks

Ocean Basket has shown an increase in Food and Drinks, with a jump from 74% last year to an impressive 76% this year.

Ocean Basket Portion Size

Feb '23Jan '24

South Africa

Ocean Basket continues to evolve, with a 7% increase in customer satisfaction of Portion Size, climbing from 57% last year to 64% this year.

Satisfaction Score

64%
7pp

Aspect Rank

4 of 16
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Ocean Basket Food Quality

Feb '23Jan '24

South Africa

Ocean Basket has successfully improved guest experience, as their "Food Quality" satisfaction score jumped from 49% last year to an 55% this year.

Satisfaction Score

55%
6pp

Aspect Rank

8 of 16
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Ocean Basket Menu Selection

Feb '23Jan '24

South Africa

Ocean Basket continues to improve, with a notable increase in customer satisfaction for their Menu Selection aspect, rising from 71% to 80% this year.

Satisfaction Score

80%
9pp

Aspect Rank

3 of 16
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Ocean Basket Dishes

Feb '23Jan '24

South Africa

Ocean Basket has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Dishes rising from 65% to 69% this year.

Satisfaction Score

69%
4pp

Aspect Rank

5 of 16
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Ocean Basket Drinks

Feb '23Jan '24

South Africa

Ocean Basket is losing some of its appeal, with a concerning 1% decrease in satisfaction for Drinks dropping from 64% last year to 63% this year.

Satisfaction Score

63%
1pp

Aspect Rank

7 of 16
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Ocean Basket Cuisines

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 8
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Ocean Basket Location

Ocean Basket is one of the most promising brand to delight customers. Use Realytics to know more

Ocean Basket Parking

Feb '23Jan '24

South Africa

Ocean Basket has shown an increase in Parking, with a jump from 66% last year to an impressive 82% this year.

Satisfaction Score

82%
16pp

Aspect Rank

4 of 16
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Ocean Basket Conveniently Situated

Feb '23Jan '24

South Africa

Ocean Basket is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

2 of 16
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Ocean Basket Views and Surroundings

Feb '23Jan '24

South Africa

Ocean Basket is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

2 of 16
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Ocean Basket Place

Ocean Basket continues to evolve, with a 5% increase in customer satisfaction of Place, climbing from 72% last year to 77% this year.

Ocean Basket Atmosphere and Décor

Feb '23Jan '24

South Africa

Use Realytics to know more about Ocean Basketlink

Satisfaction Score

Aspect Rank

9 of 16
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Ocean Basket Cleanliness and Hygiene

Feb '23Jan '24

South Africa

Ocean Basket has successfully improved guest experience, as their "Cleanliness and Hygiene" satisfaction score jumped from 56% last year to an 58% this year.

Satisfaction Score

58%
2pp

Aspect Rank

15 of 16
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Ocean Basket Restrooms

Feb '23Jan '24

South Africa

Use Realytics to know more about Ocean Basketlink

Satisfaction Score

Aspect Rank

9 of 16
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Ocean Basket Options for different visitors

Feb '23Jan '24

South Africa

Ocean Basket is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

5 of 16
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Ocean Basket Child-Friendly Conditions

Feb '23Jan '24

South Africa

Ocean Basket continues to improve, with a notable increase in customer satisfaction for their Child-Friendly Conditions aspect, rising from 77% to 86% this year.

Satisfaction Score

86%
9pp

Aspect Rank

5 of 16
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Ocean Basket Comfort

Feb '23Jan '24

South Africa

Ocean Basket is struggling to meet customer expectations, with a 14% decrease in satisfaction in Comfort aspect, falling from 57% last year to 43% this year.

Satisfaction Score

43%
14pp

Aspect Rank

8 of 16
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Ocean Basket Venue Congestion

Feb '23Jan '24

South Africa

Ocean Basket has demonstrated resilience in the industry, with a 7% increase in customer satisfaction for Venue Congestion rising from 34% to 41% this year.

Satisfaction Score

41%
7pp

Aspect Rank

2 of 16
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Ocean Basket Dining Area

Feb '23Jan '24

South Africa

Ocean Basket has shown an increase in Dining Area, with a jump from 49% last year to an impressive 73% this year.

Satisfaction Score

73%
24pp

Aspect Rank

3 of 16
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Ocean Basket Work and study friendly

Feb '23Jan '24

South Africa

Use Realytics to know more about Ocean Basketlink

Satisfaction Score

Aspect Rank

12 of 14
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Ocean Basket Pricing

Ocean Basket continues to evolve, with a 5% increase in customer satisfaction of Pricing, climbing from 63% last year to 68% this year.

Ocean Basket Price

Feb '23Jan '24

South Africa

Ocean Basket has successfully improved guest experience, as their "Price" satisfaction score jumped from 62% last year to an 68% this year.

Satisfaction Score

68%
6pp

Aspect Rank

6 of 16
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Ocean Basket Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

13 of 16
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Ocean Basket Service

Ocean Basket continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 70% to 76% this year.

Ocean Basket Billing and Payment

Feb '23Jan '24

South Africa

Use Realytics to know more about Ocean Basketlink

Satisfaction Score

Aspect Rank

12 of 16
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Ocean Basket Opening Hours

Feb '23Jan '24

South Africa

Use Realytics to know more about Ocean Basketlink

Satisfaction Score

Aspect Rank

13 of 16
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Ocean Basket Dining Options

Feb '23Jan '24

South Africa

Ocean Basket has demonstrated resilience in the industry, with a 7% increase in customer satisfaction for Dining Options rising from 73% to 80% this year.

Satisfaction Score

80%
7pp

Aspect Rank

4 of 16
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Ocean Basket Online Facilities

Feb '23Jan '24

South Africa

Use Realytics to know more about Ocean Basketlink

Satisfaction Score

Aspect Rank

15 of 16
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Ocean Basket Waiting Time

Feb '23Jan '24

South Africa

Ocean Basket has shown an increase in Waiting Time, with a jump from 36% last year to an impressive 42% this year.

Satisfaction Score

42%
6pp

Aspect Rank

9 of 16
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Ocean Basket Order Processing

Feb '23Jan '24

South Africa

Ocean Basket continues to evolve, with a 9% increase in customer satisfaction of Order Processing, climbing from 32% last year to 41% this year.

Satisfaction Score

41%
9pp

Aspect Rank

7 of 16
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Ocean Basket Staff

Ocean Basket has successfully improved guest experience, as their "Staff" satisfaction score jumped from 77% last year to an 79% this year.

Ocean Basket Staff Competence

Feb '23Jan '24

South Africa

Ocean Basket continues to improve, with a notable increase in customer satisfaction for their Staff Competence aspect, rising from 65% to 73% this year.

Satisfaction Score

73%
8pp

Aspect Rank

6 of 15
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Ocean Basket Staff Friendliness

Feb '23Jan '24

South Africa

Ocean Basket is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 91% last year to 88% this year.

Satisfaction Score

88%
3pp

Aspect Rank

7 of 16
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Ocean Basket Staff Attentiveness

Feb '23Jan '24

South Africa

Ocean Basket has demonstrated resilience in the industry, with a 8% increase in customer satisfaction for Staff Attentiveness rising from 60% to 68% this year.

Satisfaction Score

68%
8pp

Aspect Rank

6 of 16
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Ocean Basket Staff Avaliability

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 14
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Ocean Basket Staff Members

Feb '23Jan '24

South Africa

Ocean Basket has shown an increase in Staff Members, with a jump from 66% last year to an impressive 72% this year.

Satisfaction Score

72%
6pp

Aspect Rank

7 of 16
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