Ocean Basket Brand Profile
Jul '23 — Jun '24
South Africa
Ocean Basket has a much lower satisfaction score for its Pricing compared to its other aspects. However, Ocean Basket has succeeded in its Location aspect, with a 97% satisfaction score.
Ocean Basket Satisfaction Trend
Jan '24 — Jun '24
South Africa
Ocean Basket's brand satisfaction has decreased compared to previous month and now stands at 72%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Ocean Basket Food and Drinks
Ocean Basket is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 76% last year to 72% this year.
Ocean Basket Portion Size
Jul '23 — Jun '24
South Africa
Ocean Basket has shown an increase in Portion Size, with a jump from 60% last year to an impressive 61% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Food Quality
Jul '23 — Jun '24
South Africa
Ocean Basket is struggling to meet customer expectations, with a 3% decrease in satisfaction in Food Quality aspect, falling from 52% last year to 49% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Menu Selection
Jul '23 — Jun '24
South Africa
Ocean Basket continues to evolve, with a 8% increase in customer satisfaction of Menu Selection, climbing from 66% last year to 74% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Dishes
Jul '23 — Jun '24
South Africa
Ocean Basket is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 66% last year to 62% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Drinks
Jul '23 — Jun '24
South Africa
Ocean Basket is facing challenges in evolving its Drinks aspect, with a 7% decrease in customer satisfaction, dropping from 60% last year to 53% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Location
Ocean Basket is one of the most promising brand to delight customers. Use Realytics to know more
Ocean Basket Parking
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
Ocean Basket Conveniently Situated
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
Ocean Basket Views and Surroundings
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
Ocean Basket Place
Ocean Basket has successfully improved guest experience, as their "Place" satisfaction score jumped from 73% last year to an 74% this year.
Ocean Basket Atmosphere and Décor
Jul '23 — Jun '24
South Africa
Ocean Basket is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Atmosphere and Décor aspect satisfaction score, dropping from 93% to 90% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Cleanliness and Hygiene
Jul '23 — Jun '24
South Africa
Ocean Basket continues to improve, with a notable increase in customer satisfaction for their Cleanliness and Hygiene aspect, rising from 56% to 58% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Options for different visitors
Jul '23 — Jun '24
South Africa
Ocean Basket is losing some of its appeal, with a concerning 4% decrease in satisfaction for Options for different visitors dropping from 90% last year to 86% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Child-Friendly Conditions
Jul '23 — Jun '24
South Africa
Ocean Basket has demonstrated resilience in the industry, with a 3% increase in customer satisfaction for Child-Friendly Conditions rising from 76% to 79% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Comfort
Jul '23 — Jun '24
South Africa
Ocean Basket is struggling to meet customer expectations, with a 11% decrease in satisfaction in Comfort aspect, falling from 54% last year to 43% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Venue Congestion
Jul '23 — Jun '24
South Africa
Ocean Basket has shown an increase in Venue Congestion, with a jump from 19% last year to an impressive 41% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Dining Area
Jul '23 — Jun '24
South Africa
Ocean Basket continues to evolve, with a 30% increase in customer satisfaction of Dining Area, climbing from 47% last year to 77% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Pricing
Ocean Basket has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 65% last year to an 71% this year.
Ocean Basket Price
Jul '23 — Jun '24
South Africa
Ocean Basket continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 64% to 69% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Service
Ocean Basket remains a consumer favourite, maintaining a consistent 74% satisfaction score in Service aspect for both this year and last year.
Ocean Basket Dining Options
Jul '23 — Jun '24
South Africa
Ocean Basket is losing its edge, with a noticeable decrease in guest satisfaction in Dining Options aspect, down from 84% last year to 82% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Waiting Time
Jul '23 — Jun '24
South Africa
Ocean Basket is facing challenges in evolving its Waiting Time aspect, with a 2% decrease in customer satisfaction, dropping from 39% last year to 37% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Order Processing
Jul '23 — Jun '24
South Africa
Ocean Basket is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Order Processing aspect satisfaction score, dropping from 33% to 31% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Staff
Ocean Basket is losing some of its appeal, with a concerning 5% decrease in satisfaction for Staff dropping from 80% last year to 75% this year.
Ocean Basket Staff Competence
Jul '23 — Jun '24
South Africa
Ocean Basket is struggling to meet customer expectations, with a 10% decrease in satisfaction in Staff Competence aspect, falling from 80% last year to 70% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Staff Friendliness
Jul '23 — Jun '24
South Africa
Ocean Basket is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 91% last year to 89% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Staff Attentiveness
Jul '23 — Jun '24
South Africa
Ocean Basket has demonstrated resilience in the industry, with a 1% increase in customer satisfaction for Staff Attentiveness rising from 54% to 55% this year.
Satisfaction Score
Aspect Rank
Ocean Basket Staff Members
Jul '23 — Jun '24
South Africa
Ocean Basket is facing challenges in evolving its Staff Members aspect, with a 6% decrease in customer satisfaction, dropping from 71% last year to 65% this year.
Satisfaction Score
Aspect Rank
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