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Reporting period: Aug '23Jul '24

Ocean Basket Overview

100+ Places
Restaurant

Brand Satisfaction

73%
3pp

Country Rank

South Africa
9 of 20

Category Rank

Restaurant
8 of 14

Rating Score

3.5

Sales Power

Sales Index

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Ocean Basket Brand Profile

Aug '23Jul '24

South Africa

Ocean Basket has a much lower satisfaction score for its Pricing compared to its other aspects. However, Ocean Basket has succeeded in its Location aspect, with a 97% satisfaction score.

Location
97%
1pp
Staff
74%
6pp
Place
74%
Service
74%
1pp
Food and Drinks
71%
5pp
Pricing
70%
2pp
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Ocean Basket Satisfaction Trend

Feb '24Jul '24

South Africa

Ocean Basket's brand satisfaction has decreased compared to previous month and now stands at 70%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Ocean Basket Food and Drinks

Ocean Basket is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food and Drinks dropping from 76% last year to 71% this year.

Ocean Basket Portion Size

Aug '23Jul '24

South Africa

Ocean Basket has shown an increase in Portion Size, with a jump from 62% last year to an impressive 63% this year.

Satisfaction Score

63%
1pp

Aspect Rank

6 of 14
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Ocean Basket Food Quality

Aug '23Jul '24

South Africa

Ocean Basket is struggling to meet customer expectations, with a 5% decrease in satisfaction in Food Quality aspect, falling from 53% last year to 48% this year.

Satisfaction Score

48%
5pp

Aspect Rank

9 of 14
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Ocean Basket Menu Selection

Aug '23Jul '24

South Africa

Ocean Basket remains a consumer favourite, maintaining a consistent 67% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

10 of 14
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Ocean Basket Dishes

Aug '23Jul '24

South Africa

Ocean Basket is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 65% last year to 62% this year.

Satisfaction Score

62%
3pp

Aspect Rank

8 of 14
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Ocean Basket Drinks

Aug '23Jul '24

South Africa

Ocean Basket is facing challenges in evolving its Drinks aspect, with a 5% decrease in customer satisfaction, dropping from 56% last year to 51% this year.

Satisfaction Score

51%
5pp

Aspect Rank

10 of 14
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Ocean Basket Location

Ocean Basket is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

2 of 14
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Ocean Basket Conveniently Situated

Aug '23Jul '24

South Africa

Ocean Basket is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

2 of 14
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Ocean Basket Views and Surroundings

Aug '23Jul '24

South Africa

Use Realytics to know more about Ocean Basketlink

Satisfaction Score

Aspect Rank

10 of 14
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Ocean Basket Ease to Find

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 13
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Ocean Basket Transport Accessibility

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 8
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Ocean Basket Place

Ocean Basket is still the go-to place for customers, as their Place score remains high at 74%, consistent with last year's score.

Ocean Basket Atmosphere and Décor

Aug '23Jul '24

South Africa

Ocean Basket is facing challenges in maintaining its customer experience, with a noticeable 4% decrease in their Atmosphere and Décor aspect satisfaction score, dropping from 94% to 90% this year.

Satisfaction Score

90%
4pp

Aspect Rank

12 of 14
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Ocean Basket Cleanliness and Hygiene

Aug '23Jul '24

South Africa

Ocean Basket continues to evolve, with a 3% increase in customer satisfaction of Cleanliness and Hygiene, climbing from 55% last year to 58% this year.

Satisfaction Score

58%
3pp

Aspect Rank

14 of 14
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Ocean Basket Restrooms

Aug '23Jul '24

South Africa

Ocean Basket remains a consumer favourite, maintaining a consistent 35% satisfaction score in Restrooms aspect for both this year and last year.

Satisfaction Score

35%

Aspect Rank

12 of 14
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Ocean Basket Options for different visitors

Aug '23Jul '24

South Africa

Ocean Basket is losing some of its appeal, with a concerning 1% decrease in satisfaction for Options for different visitors dropping from 89% last year to 88% this year.

Satisfaction Score

88%
1pp

Aspect Rank

9 of 14
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Ocean Basket Child-Friendly Conditions

Aug '23Jul '24

South Africa

Ocean Basket is still the go-to place for customers, as their Child-Friendly Conditions score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

12 of 14
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Ocean Basket Comfort

Aug '23Jul '24

South Africa

Ocean Basket is struggling to meet customer expectations, with a 15% decrease in satisfaction in Comfort aspect, falling from 57% last year to 42% this year.

Satisfaction Score

42%
15pp

Aspect Rank

10 of 14
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Ocean Basket Venue Congestion

Aug '23Jul '24

South Africa

Ocean Basket has successfully improved guest experience, as their "Venue Congestion" satisfaction score jumped from 19% last year to an 41% this year.

Satisfaction Score

41%
22pp

Aspect Rank

1 of 14
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Ocean Basket Dining Area

Aug '23Jul '24

South Africa

Ocean Basket continues to improve, with a notable increase in customer satisfaction for their Dining Area aspect, rising from 51% to 79% this year.

Satisfaction Score

79%
28pp

Aspect Rank

2 of 14
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Ocean Basket Work and study friendly

Aug '23Jul '24

South Africa

Ocean Basket remains a consumer favourite, maintaining a consistent 25% satisfaction score in Work and study friendly aspect for both this year and last year.

Satisfaction Score

25%

Aspect Rank

11 of 13
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Ocean Basket Pricing

Ocean Basket has demonstrated resilience in the industry, with a 2% increase in customer satisfaction for Pricing rising from 68% to 70% this year.

Ocean Basket Price

Aug '23Jul '24

South Africa

Ocean Basket has shown an increase in Price, with a jump from 67% last year to an impressive 68% this year.

Satisfaction Score

68%
1pp

Aspect Rank

9 of 14
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Ocean Basket Promotions

Aug '23Jul '24

South Africa

Ocean Basket is still the go-to place for customers, as their Promotions score remains high at 85%, consistent with last year's score.

Satisfaction Score

85%

Aspect Rank

7 of 14
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Ocean Basket Service

Ocean Basket is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 75% last year to 74% this year.

Ocean Basket Billing and Payment

Aug '23Jul '24

South Africa

Use Realytics to know more about Ocean Basketlink

Satisfaction Score

Aspect Rank

10 of 14
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Ocean Basket Opening Hours

Aug '23Jul '24

South Africa

Use Realytics to know more about Ocean Basketlink

Satisfaction Score

Aspect Rank

14 of 14
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Ocean Basket Dining Options

Aug '23Jul '24

South Africa

Ocean Basket is facing challenges in evolving its Dining Options aspect, with a 1% decrease in customer satisfaction, dropping from 82% last year to 81% this year.

Satisfaction Score

81%
1pp

Aspect Rank

4 of 14
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Ocean Basket Online Facilities

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

14 of 14
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Ocean Basket Waiting Time

Aug '23Jul '24

South Africa

Ocean Basket is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Waiting Time aspect satisfaction score, dropping from 38% to 36% this year.

Satisfaction Score

36%
2pp

Aspect Rank

11 of 14
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Ocean Basket Order Processing

Aug '23Jul '24

South Africa

Ocean Basket is losing some of its appeal, with a concerning 2% decrease in satisfaction for Order Processing dropping from 31% last year to 29% this year.

Satisfaction Score

29%
2pp

Aspect Rank

10 of 14
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Ocean Basket Staff

Ocean Basket is struggling to meet customer expectations, with a 6% decrease in satisfaction in Staff aspect, falling from 80% last year to 74% this year.

Ocean Basket Staff Competence

Aug '23Jul '24

South Africa

Ocean Basket is losing its edge, with a noticeable decrease in guest satisfaction in Staff Competence aspect, down from 82% last year to 72% this year.

Satisfaction Score

72%
11pp

Aspect Rank

6 of 14
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Ocean Basket Staff Friendliness

Aug '23Jul '24

South Africa

Ocean Basket is facing challenges in evolving its Staff Friendliness aspect, with a 4% decrease in customer satisfaction, dropping from 91% last year to 87% this year.

Satisfaction Score

87%
4pp

Aspect Rank

7 of 14
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Ocean Basket Staff Attentiveness

Aug '23Jul '24

South Africa

Ocean Basket is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Staff Attentiveness aspect satisfaction score, dropping from 57% to 55% this year.

Satisfaction Score

55%
2pp

Aspect Rank

6 of 14
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Ocean Basket Staff Avaliability

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

12 of 14
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Ocean Basket Staff Members

Aug '23Jul '24

South Africa

Ocean Basket is losing some of its appeal, with a concerning 7% decrease in satisfaction for Staff Members dropping from 71% last year to 64% this year.

Satisfaction Score

64%
7pp

Aspect Rank

7 of 14
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