Ocean Basket Brand Profile
Aug '23 — Jul '24
South Africa
Ocean Basket has a much lower satisfaction score for its Pricing compared to its other aspects. However, Ocean Basket has succeeded in its Location aspect, with a 97% satisfaction score.
Ocean Basket Satisfaction Trend
Feb '24 — Jul '24
South Africa
Ocean Basket's brand satisfaction has decreased compared to previous month and now stands at 70%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Ocean Basket Food and Drinks
Ocean Basket is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food and Drinks dropping from 76% last year to 71% this year.
Ocean Basket Portion Size
Aug '23 — Jul '24
South Africa
Ocean Basket has shown an increase in Portion Size, with a jump from 62% last year to an impressive 63% this year.
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Ocean Basket Food Quality
Aug '23 — Jul '24
South Africa
Ocean Basket is struggling to meet customer expectations, with a 5% decrease in satisfaction in Food Quality aspect, falling from 53% last year to 48% this year.
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Ocean Basket Menu Selection
Aug '23 — Jul '24
South Africa
Ocean Basket remains a consumer favourite, maintaining a consistent 67% satisfaction score in Menu Selection aspect for both this year and last year.
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Ocean Basket Dishes
Aug '23 — Jul '24
South Africa
Ocean Basket is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 65% last year to 62% this year.
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Ocean Basket Drinks
Aug '23 — Jul '24
South Africa
Ocean Basket is facing challenges in evolving its Drinks aspect, with a 5% decrease in customer satisfaction, dropping from 56% last year to 51% this year.
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Ocean Basket Location
Ocean Basket is one of the most promising brand to delight customers. Use Realytics to know more
Ocean Basket Parking
Aug '23 — Jul '24
South Africa
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Ocean Basket Conveniently Situated
Aug '23 — Jul '24
South Africa
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Ocean Basket Views and Surroundings
Aug '23 — Jul '24
South Africa
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Ocean Basket Transport Accessibility
Aug '23 — Jul '24
South Africa
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Ocean Basket Place
Ocean Basket is still the go-to place for customers, as their Place score remains high at 74%, consistent with last year's score.
Ocean Basket Atmosphere and Décor
Aug '23 — Jul '24
South Africa
Ocean Basket is facing challenges in maintaining its customer experience, with a noticeable 4% decrease in their Atmosphere and Décor aspect satisfaction score, dropping from 94% to 90% this year.
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Ocean Basket Cleanliness and Hygiene
Aug '23 — Jul '24
South Africa
Ocean Basket continues to evolve, with a 3% increase in customer satisfaction of Cleanliness and Hygiene, climbing from 55% last year to 58% this year.
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Ocean Basket Restrooms
Aug '23 — Jul '24
South Africa
Ocean Basket remains a consumer favourite, maintaining a consistent 35% satisfaction score in Restrooms aspect for both this year and last year.
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Ocean Basket Options for different visitors
Aug '23 — Jul '24
South Africa
Ocean Basket is losing some of its appeal, with a concerning 1% decrease in satisfaction for Options for different visitors dropping from 89% last year to 88% this year.
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Ocean Basket Child-Friendly Conditions
Aug '23 — Jul '24
South Africa
Ocean Basket is still the go-to place for customers, as their Child-Friendly Conditions score remains high at 80%, consistent with last year's score.
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Ocean Basket Comfort
Aug '23 — Jul '24
South Africa
Ocean Basket is struggling to meet customer expectations, with a 15% decrease in satisfaction in Comfort aspect, falling from 57% last year to 42% this year.
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Ocean Basket Venue Congestion
Aug '23 — Jul '24
South Africa
Ocean Basket has successfully improved guest experience, as their "Venue Congestion" satisfaction score jumped from 19% last year to an 41% this year.
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Ocean Basket Dining Area
Aug '23 — Jul '24
South Africa
Ocean Basket continues to improve, with a notable increase in customer satisfaction for their Dining Area aspect, rising from 51% to 79% this year.
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Ocean Basket Work and study friendly
Aug '23 — Jul '24
South Africa
Ocean Basket remains a consumer favourite, maintaining a consistent 25% satisfaction score in Work and study friendly aspect for both this year and last year.
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Ocean Basket Pricing
Ocean Basket has demonstrated resilience in the industry, with a 2% increase in customer satisfaction for Pricing rising from 68% to 70% this year.
Ocean Basket Price
Aug '23 — Jul '24
South Africa
Ocean Basket has shown an increase in Price, with a jump from 67% last year to an impressive 68% this year.
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Ocean Basket Promotions
Aug '23 — Jul '24
South Africa
Ocean Basket is still the go-to place for customers, as their Promotions score remains high at 85%, consistent with last year's score.
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Ocean Basket Service
Ocean Basket is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 75% last year to 74% this year.
Ocean Basket Billing and Payment
Aug '23 — Jul '24
South Africa
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Ocean Basket Opening Hours
Aug '23 — Jul '24
South Africa
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Ocean Basket Dining Options
Aug '23 — Jul '24
South Africa
Ocean Basket is facing challenges in evolving its Dining Options aspect, with a 1% decrease in customer satisfaction, dropping from 82% last year to 81% this year.
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Ocean Basket Online Facilities
Aug '23 — Jul '24
South Africa
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Ocean Basket Waiting Time
Aug '23 — Jul '24
South Africa
Ocean Basket is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Waiting Time aspect satisfaction score, dropping from 38% to 36% this year.
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Ocean Basket Order Processing
Aug '23 — Jul '24
South Africa
Ocean Basket is losing some of its appeal, with a concerning 2% decrease in satisfaction for Order Processing dropping from 31% last year to 29% this year.
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Ocean Basket Staff
Ocean Basket is struggling to meet customer expectations, with a 6% decrease in satisfaction in Staff aspect, falling from 80% last year to 74% this year.
Ocean Basket Staff Competence
Aug '23 — Jul '24
South Africa
Ocean Basket is losing its edge, with a noticeable decrease in guest satisfaction in Staff Competence aspect, down from 82% last year to 72% this year.
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Ocean Basket Staff Friendliness
Aug '23 — Jul '24
South Africa
Ocean Basket is facing challenges in evolving its Staff Friendliness aspect, with a 4% decrease in customer satisfaction, dropping from 91% last year to 87% this year.
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Ocean Basket Staff Attentiveness
Aug '23 — Jul '24
South Africa
Ocean Basket is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Staff Attentiveness aspect satisfaction score, dropping from 57% to 55% this year.
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Ocean Basket Staff Avaliability
Aug '23 — Jul '24
South Africa
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Ocean Basket Staff Members
Aug '23 — Jul '24
South Africa
Ocean Basket is losing some of its appeal, with a concerning 7% decrease in satisfaction for Staff Members dropping from 71% last year to 64% this year.
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