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Reporting period: Feb '23Jan '24

Nouveau-Coffee & Grill Overview

<10 Places
Restaurant

Brand Satisfaction

76%
9pp

Country Rank

South Africa
126 of 159

Category Rank

Restaurant
91 of 112

Rating Score

3.5

Sales Power

Sales Index

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Nouveau-Coffee & Grill Brand Profile

Feb '23Jan '24

South Africa

Nouveau-Coffee & Grill has a much lower satisfaction score for its Pricing compared to its other aspects. However, Nouveau-Coffee & Grill has succeeded in its Place aspect, with a 89% satisfaction score.

Place
89%
Service
80%
2pp
Food and Drinks
73%
12pp
Staff
72%
19pp
Location
0%
Pricing
0%
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Nouveau-Coffee & Grill Food and Drinks

Nouveau-Coffee & Grill is losing some of its appeal, with a concerning 12% decrease in satisfaction for Food and Drinks dropping from 85% last year to 73% this year.

Nouveau-Coffee & Grill Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

102 of 107
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Nouveau-Coffee & Grill Food Quality

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

104 of 112
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Nouveau-Coffee & Grill Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

62 of 110
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Nouveau-Coffee & Grill Dishes

Feb '23Jan '24

South Africa

Nouveau-Coffee & Grill is struggling to meet customer expectations, with a 19% decrease in satisfaction in Dishes aspect, falling from 83% last year to 64% this year.

Satisfaction Score

64%
19pp

Aspect Rank

93 of 112
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Nouveau-Coffee & Grill Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

86 of 111
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Nouveau-Coffee & Grill Cuisines

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

41 of 54
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Nouveau-Coffee & Grill Location

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Nouveau-Coffee & Grill Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

85 of 87
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Nouveau-Coffee & Grill Conveniently Situated

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

83 of 86
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Nouveau-Coffee & Grill Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

90 of 90
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Nouveau-Coffee & Grill Place

Nouveau-Coffee & Grill remains a consumer favourite, maintaining a consistent 89% satisfaction score in Place aspect for both this year and last year.

Nouveau-Coffee & Grill Atmosphere and Décor

Feb '23Jan '24

South Africa

Nouveau-Coffee & Grill is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

73 of 112
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Nouveau-Coffee & Grill Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

53 of 107
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Nouveau-Coffee & Grill Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

21 of 70
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Nouveau-Coffee & Grill Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

94 of 112
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Nouveau-Coffee & Grill Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

87 of 90
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Nouveau-Coffee & Grill Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

91 of 106
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Nouveau-Coffee & Grill Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

75 of 101
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Nouveau-Coffee & Grill Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

97 of 103
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Nouveau-Coffee & Grill Pricing

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Nouveau-Coffee & Grill Price

Feb '23Jan '24

South Africa

Nouveau-Coffee & Grill has shown an increase in Price, with a jump from 30% last year to an impressive 50% this year.

Satisfaction Score

50%
20pp

Aspect Rank

75 of 111
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Nouveau-Coffee & Grill Service

Nouveau-Coffee & Grill is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 82% last year to 80% this year.

Nouveau-Coffee & Grill Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

36 of 77
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Satisfaction Score

Aspect Rank

25 of 112
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Nouveau-Coffee & Grill Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 34
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Nouveau-Coffee & Grill Waiting Time

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

59 of 112
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Nouveau-Coffee & Grill Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

91 of 110
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Nouveau-Coffee & Grill Staff

Nouveau-Coffee & Grill is facing challenges in evolving its Staff aspect, with a 19% decrease in customer satisfaction, dropping from 91% last year to 72% this year.

Nouveau-Coffee & Grill Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

75 of 92
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Nouveau-Coffee & Grill Staff Friendliness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

106 of 112
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Nouveau-Coffee & Grill Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

64 of 107
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Nouveau-Coffee & Grill Staff Members

Feb '23Jan '24

South Africa

Nouveau-Coffee & Grill is facing challenges in maintaining its customer experience, with a noticeable 25% decrease in their Staff Members aspect satisfaction score, dropping from 89% to 64% this year.

Satisfaction Score

64%
25pp

Aspect Rank

61 of 112
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