Reporting period: Jul '23 — Jun '24

Nouveau-Coffee & Grill Overview

<10 Places

Restaurant

Brand Satisfaction

75%

▼

9pp

Country Rank

South Africa

▼

228 of 269

Category Rank

Restaurant

▼

153 of 179

Rating Score

3.5

Sales Power

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Sales Index

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Nouveau-Coffee & Grill Brand Profile

Jul '23 — Jun '24

South Africa

Nouveau-Coffee & Grill has a much lower satisfaction score for its Service compared to its other aspects. However, Nouveau-Coffee & Grill has succeeded in its Place aspect, with a 81% satisfaction score.

Place

81%

▼

10pp

Staff

79%

▼

5pp

Food and Drinks

73%

▼

8pp

Service

69%

▼

20pp

Nouveau-Coffee & Grill Satisfaction Trend

Jan '24 — Jun '24

South Africa

Nouveau-Coffee & Grill's brand satisfaction has increased compared to previous month and now stands at 89%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

Nouveau-Coffee & Grill Food and Drinks

Nouveau-Coffee & Grill is losing some of its appeal, with a concerning 8% decrease in satisfaction for Food and Drinks dropping from 81% last year to 73% this year.

Nouveau-Coffee & Grill Food Quality

Jul '23 — Jun '24

South Africa

Nouveau-Coffee & Grill is struggling to meet customer expectations, with a 13% decrease in satisfaction in Food Quality aspect, falling from 52% last year to 39% this year.

Satisfaction Score

39%

▼

13pp

Aspect Rank

▼

123 of 179

Nouveau-Coffee & Grill Dishes

Jul '23 — Jun '24

South Africa

Nouveau-Coffee & Grill is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 74% last year to 60% this year.

Satisfaction Score

60%

▼

14pp

Aspect Rank

▼

150 of 179

Check Competitive Advantage

Analyze Competitors

Analyze 148 Food and Drinks Aspects

Nouveau-Coffee & Grill Place

Nouveau-Coffee & Grill is facing challenges in evolving its Place aspect, with a 10% decrease in customer satisfaction, dropping from 91% last year to 81% this year.

Nouveau-Coffee & Grill Atmosphere and Décor

Jul '23 — Jun '24

South Africa

Nouveau-Coffee & Grill is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

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Aspect Rank

▲

55 of 177

Check Competitive Advantage

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Analyze 55 Place Aspects

Nouveau-Coffee & Grill Service

Nouveau-Coffee & Grill is facing challenges in maintaining its customer experience, with a noticeable 20% decrease in their Service aspect satisfaction score, dropping from 89% to 69% this year.

Analyze 40 Service Aspects

Nouveau-Coffee & Grill Staff

Nouveau-Coffee & Grill is losing some of its appeal, with a concerning 5% decrease in satisfaction for Staff dropping from 84% last year to 79% this year.