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Reporting period: Aug '23Jul '24

Nouveau-Coffee & Grill Overview

<10 Places
Restaurant

Brand Satisfaction

75%
9pp

Country Rank

South Africa
220 of 258

Category Rank

Restaurant
147 of 173

Rating Score

3.5

Sales Power

Sales Index

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Nouveau-Coffee & Grill Brand Profile

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill has a much lower satisfaction score for its Service compared to its other aspects. However, Nouveau-Coffee & Grill has succeeded in its Place aspect, with a 81% satisfaction score.

Place
81%
8pp
Staff
78%
7pp
Food and Drinks
74%
6pp
Service
68%
21pp
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Nouveau-Coffee & Grill Satisfaction Trend

Feb '24Jul '24

South Africa

Nouveau-Coffee & Grill's brand satisfaction has decreased compared to previous month and now stands at 88%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Nouveau-Coffee & Grill Food and Drinks

Nouveau-Coffee & Grill is losing some of its appeal, with a concerning 6% decrease in satisfaction for Food and Drinks dropping from 80% last year to 74% this year.

Nouveau-Coffee & Grill Portion Size

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill remains a consumer favourite, maintaining a consistent 50% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

136 of 166
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Nouveau-Coffee & Grill Food Quality

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill is struggling to meet customer expectations, with a 15% decrease in satisfaction in Food Quality aspect, falling from 53% last year to 38% this year.

Satisfaction Score

38%
15pp

Aspect Rank

146 of 173
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Nouveau-Coffee & Grill Menu Selection

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill is still the go-to place for customers, as their Menu Selection score remains high at 89%, consistent with last year's score.

Satisfaction Score

89%

Aspect Rank

86 of 172
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Nouveau-Coffee & Grill Dishes

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 74% last year to 57% this year.

Satisfaction Score

57%
17pp

Aspect Rank

156 of 173
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Nouveau-Coffee & Grill Drinks

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill remains a consumer favourite, maintaining a consistent 88% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

88%

Aspect Rank

77 of 165
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Nouveau-Coffee & Grill Place

Nouveau-Coffee & Grill is facing challenges in evolving its Place aspect, with a 8% decrease in customer satisfaction, dropping from 89% last year to 81% this year.

Nouveau-Coffee & Grill Atmosphere and Décor

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

51 of 171
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Nouveau-Coffee & Grill Cleanliness and Hygiene

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 63%, consistent with last year's score.

Satisfaction Score

63%

Aspect Rank

100 of 163
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Nouveau-Coffee & Grill Restrooms

Aug '23Jul '24

South Africa

Use Realytics to know more about Nouveau-Coffee & Grilllink

Satisfaction Score

Aspect Rank

77 of 118
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Nouveau-Coffee & Grill Options for different visitors

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill remains a consumer favourite, maintaining a consistent 80% satisfaction score in Options for different visitors aspect for both this year and last year.

Satisfaction Score

80%

Aspect Rank

146 of 172
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Nouveau-Coffee & Grill Child-Friendly Conditions

Aug '23Jul '24

South Africa

Use Realytics to know more about Nouveau-Coffee & Grilllink

Satisfaction Score

Aspect Rank

66 of 135
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Nouveau-Coffee & Grill Comfort

Aug '23Jul '24

South Africa

Use Realytics to know more about Nouveau-Coffee & Grilllink

Satisfaction Score

Aspect Rank

141 of 155
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Nouveau-Coffee & Grill Venue Congestion

Aug '23Jul '24

South Africa

Use Realytics to know more about Nouveau-Coffee & Grilllink

Satisfaction Score

Aspect Rank

107 of 134
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Nouveau-Coffee & Grill Dining Area

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill is still the go-to place for customers, as their Dining Area score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

118 of 156
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Nouveau-Coffee & Grill Service

Nouveau-Coffee & Grill is facing challenges in maintaining its customer experience, with a noticeable 21% decrease in their Service aspect satisfaction score, dropping from 89% to 68% this year.

Nouveau-Coffee & Grill Opening Hours

Aug '23Jul '24

South Africa

Use Realytics to know more about Nouveau-Coffee & Grilllink

Satisfaction Score

Aspect Rank

66 of 92
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Nouveau-Coffee & Grill Dining Options

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

81 of 173
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Nouveau-Coffee & Grill Waiting Time

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill remains a consumer favourite, maintaining a consistent 28% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

28%

Aspect Rank

113 of 172
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Nouveau-Coffee & Grill Order Processing

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill is still the go-to place for customers, as their Order Processing score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

117 of 171
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Nouveau-Coffee & Grill Staff

Nouveau-Coffee & Grill is losing some of its appeal, with a concerning 7% decrease in satisfaction for Staff dropping from 85% last year to 78% this year.

Nouveau-Coffee & Grill Staff Competence

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill remains a consumer favourite, maintaining a consistent 33% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

125 of 142
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Nouveau-Coffee & Grill Staff Friendliness

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

66 of 173
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Nouveau-Coffee & Grill Staff Attentiveness

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill is still the go-to place for customers, as their Staff Attentiveness score remains high at 29%, consistent with last year's score.

Satisfaction Score

29%

Aspect Rank

151 of 161
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Nouveau-Coffee & Grill Staff Members

Aug '23Jul '24

South Africa

Nouveau-Coffee & Grill is struggling to meet customer expectations, with a 1% decrease in satisfaction in Staff Members aspect, falling from 76% last year to 75% this year.

Satisfaction Score

75%
1pp

Aspect Rank

87 of 173
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