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Reporting period: Feb '23Jan '24

Mustang Sally's Pub & Diner Overview

<10 Places
Restaurant

Brand Satisfaction

69%
4pp

Country Rank

South Africa
88 of 92

Category Rank

Restaurant
67 of 70

Rating Score

3.5

Sales Power

Sales Index

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Mustang Sally's Pub & Diner Brand Profile

Feb '23Jan '24

South Africa

Mustang Sally's Pub & Diner has a much lower satisfaction score for its Pricing compared to its other aspects. However, Mustang Sally's Pub & Diner has succeeded in its Food and Drinks aspect, with a 76% satisfaction score.

Food and Drinks
76%
9pp
Staff
73%
14pp
Place
67%
5pp
Service
57%
1pp
Location
0%
Pricing
0%
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Mustang Sally's Pub & Diner Food and Drinks

Mustang Sally's Pub & Diner is losing some of its appeal, with a concerning 9% decrease in satisfaction for Food and Drinks dropping from 85% last year to 76% this year.

Mustang Sally's Pub & Diner Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

37 of 107
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Mustang Sally's Pub & Diner Food Quality

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

109 of 112
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Mustang Sally's Pub & Diner Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

81 of 110
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Mustang Sally's Pub & Diner Dishes

Feb '23Jan '24

South Africa

Mustang Sally's Pub & Diner is struggling to meet customer expectations, with a 8% decrease in satisfaction in Dishes aspect, falling from 71% last year to 63% this year.

Satisfaction Score

63%
8pp

Aspect Rank

97 of 112
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Mustang Sally's Pub & Diner Drinks

Feb '23Jan '24

South Africa

Mustang Sally's Pub & Diner is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 86% last year to 79% this year.

Satisfaction Score

79%
7pp

Aspect Rank

48 of 111
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Mustang Sally's Pub & Diner Cuisines

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

15 of 54
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Mustang Sally's Pub & Diner Location

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Mustang Sally's Pub & Diner Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

39 of 87
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Mustang Sally's Pub & Diner Conveniently Situated

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

48 of 86
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Mustang Sally's Pub & Diner Place

Mustang Sally's Pub & Diner has shown an increase in Place, with a jump from 62% last year to an impressive 67% this year.

Mustang Sally's Pub & Diner Atmosphere and Décor

Feb '23Jan '24

South Africa

Mustang Sally's Pub & Diner is facing challenges in evolving its Atmosphere and Décor aspect, with a 6% decrease in customer satisfaction, dropping from 93% last year to 87% this year.

Satisfaction Score

87%
6pp

Aspect Rank

97 of 112
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Mustang Sally's Pub & Diner Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

98 of 107
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Mustang Sally's Pub & Diner Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

51 of 70
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Mustang Sally's Pub & Diner Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

58 of 112
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Mustang Sally's Pub & Diner Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

76 of 90
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Mustang Sally's Pub & Diner Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

98 of 106
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Mustang Sally's Pub & Diner Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

39 of 101
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Mustang Sally's Pub & Diner Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

71 of 103
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Mustang Sally's Pub & Diner Pricing

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Mustang Sally's Pub & Diner Price

Feb '23Jan '24

South Africa

Mustang Sally's Pub & Diner is facing challenges in maintaining its customer experience, with a noticeable 4% decrease in their Price aspect satisfaction score, dropping from 72% to 68% this year.

Satisfaction Score

68%
4pp

Aspect Rank

43 of 111
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Mustang Sally's Pub & Diner Service

Mustang Sally's Pub & Diner continues to evolve, with a 1% increase in customer satisfaction of Service, climbing from 56% last year to 57% this year.

Mustang Sally's Pub & Diner Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

70 of 77
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Mustang Sally's Pub & Diner Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

44 of 58
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Mustang Sally's Pub & Diner Dining Options

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

103 of 112
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Mustang Sally's Pub & Diner Waiting Time

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

50 of 112
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Mustang Sally's Pub & Diner Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

53 of 110
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Mustang Sally's Pub & Diner Staff

Mustang Sally's Pub & Diner has successfully improved guest experience, as their "Staff" satisfaction score jumped from 59% last year to an 73% this year.

Mustang Sally's Pub & Diner Staff Friendliness

Feb '23Jan '24

South Africa

Mustang Sally's Pub & Diner is losing some of its appeal, with a concerning 6% decrease in satisfaction for Staff Friendliness dropping from 79% last year to 73% this year.

Satisfaction Score

73%
6pp

Aspect Rank

87 of 112
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Mustang Sally's Pub & Diner Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

96 of 107
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Mustang Sally's Pub & Diner Staff Members

Feb '23Jan '24

South Africa

Mustang Sally's Pub & Diner continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 47% to 60% this year.

Satisfaction Score

60%
13pp

Aspect Rank

69 of 112
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