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Reporting period: Aug '23Jul '24

Mustang Sally's Pub & Diner Overview

<10 Places
Restaurant

Brand Satisfaction

73%
3pp

Country Rank

South Africa
235 of 258

Category Rank

Restaurant
159 of 173

Rating Score

3.8

Sales Power

Sales Index

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Mustang Sally's Pub & Diner Brand Profile

Aug '23Jul '24

South Africa

Mustang Sally's Pub & Diner has a much lower satisfaction score for its Service compared to its other aspects. However, Mustang Sally's Pub & Diner has succeeded in its Food and Drinks aspect, with a 82% satisfaction score.

Food and Drinks
82%
2pp
Staff
74%
12pp
Place
71%
15pp
Service
55%
4pp
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Mustang Sally's Pub & Diner Satisfaction Trend

Feb '24Jul '24

South Africa

Mustang Sally's Pub & Diner's brand satisfaction has increased compared to previous month and now stands at 78%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Mustang Sally's Pub & Diner Food and Drinks

Mustang Sally's Pub & Diner has shown an increase in Food and Drinks, with a jump from 80% last year to an impressive 82% this year.

Satisfaction Score

Aspect Rank

58 of 166
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Mustang Sally's Pub & Diner Food Quality

Aug '23Jul '24

South Africa

Mustang Sally's Pub & Diner continues to evolve, with a 1% increase in customer satisfaction of Food Quality, climbing from 19% last year to 20% this year.

Satisfaction Score

20%
1pp

Aspect Rank

168 of 173
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Mustang Sally's Pub & Diner Menu Selection

Aug '23Jul '24

South Africa

Mustang Sally's Pub & Diner remains a consumer favourite, maintaining a consistent 80% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

80%

Aspect Rank

118 of 172
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Mustang Sally's Pub & Diner Dishes

Aug '23Jul '24

South Africa

Mustang Sally's Pub & Diner is losing some of its appeal, with a concerning 8% decrease in satisfaction for Dishes dropping from 69% last year to 61% this year.

Satisfaction Score

61%
8pp

Aspect Rank

145 of 173
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Satisfaction Score

Aspect Rank

34 of 165
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Mustang Sally's Pub & Diner Cuisines

Aug '23Jul '24

South Africa

Use Realytics to know more about Mustang Sally's Pub & Dinerlink

Satisfaction Score

Aspect Rank

39 of 79
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Mustang Sally's Pub & Diner Place

Mustang Sally's Pub & Diner has successfully improved guest experience, as their "Place" satisfaction score jumped from 56% last year to an 71% this year.

Mustang Sally's Pub & Diner Atmosphere and Décor

Aug '23Jul '24

South Africa

Mustang Sally's Pub & Diner continues to improve, with a notable increase in customer satisfaction for their Atmosphere and Décor aspect, rising from 87% to 89% this year.

Satisfaction Score

89%
2pp

Aspect Rank

166 of 171
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Mustang Sally's Pub & Diner Cleanliness and Hygiene

Aug '23Jul '24

South Africa

Mustang Sally's Pub & Diner has demonstrated resilience in the industry, with a 13% increase in customer satisfaction for Cleanliness and Hygiene rising from 29% to 42% this year.

Satisfaction Score

42%
13pp

Aspect Rank

125 of 163
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Mustang Sally's Pub & Diner Restrooms

Aug '23Jul '24

South Africa

Use Realytics to know more about Mustang Sally's Pub & Dinerlink

Satisfaction Score

Aspect Rank

70 of 118
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Mustang Sally's Pub & Diner Options for different visitors

Aug '23Jul '24

South Africa

Use Realytics to know more about Mustang Sally's Pub & Dinerlink

Satisfaction Score

Aspect Rank

70 of 172
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Mustang Sally's Pub & Diner Child-Friendly Conditions

Aug '23Jul '24

South Africa

Use Realytics to know more about Mustang Sally's Pub & Dinerlink

Satisfaction Score

Aspect Rank

59 of 135
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Mustang Sally's Pub & Diner Comfort

Aug '23Jul '24

South Africa

Mustang Sally's Pub & Diner is still the go-to place for customers, as their Comfort score remains high at 25%, consistent with last year's score.

Satisfaction Score

25%

Aspect Rank

104 of 155
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Mustang Sally's Pub & Diner Venue Congestion

Aug '23Jul '24

South Africa

Mustang Sally's Pub & Diner remains a consumer favourite, maintaining a consistent 33% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

41 of 134
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Mustang Sally's Pub & Diner Dining Area

Aug '23Jul '24

South Africa

Mustang Sally's Pub & Diner is still the go-to place for customers, as their Dining Area score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

115 of 156
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Mustang Sally's Pub & Diner Service

Mustang Sally's Pub & Diner has shown an increase in Service, with a jump from 51% last year to an impressive 55% this year.

Mustang Sally's Pub & Diner Opening Hours

Aug '23Jul '24

South Africa

Use Realytics to know more about Mustang Sally's Pub & Dinerlink

Satisfaction Score

Aspect Rank

52 of 92
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Mustang Sally's Pub & Diner Dining Options

Aug '23Jul '24

South Africa

Mustang Sally's Pub & Diner remains a consumer favourite, maintaining a consistent 69% satisfaction score in Dining Options aspect for both this year and last year.

Satisfaction Score

69%

Aspect Rank

169 of 173
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Mustang Sally's Pub & Diner Waiting Time

Aug '23Jul '24

South Africa

Mustang Sally's Pub & Diner is still the go-to place for customers, as their Waiting Time score remains high at 31%, consistent with last year's score.

Satisfaction Score

31%

Aspect Rank

103 of 172
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Mustang Sally's Pub & Diner Order Processing

Aug '23Jul '24

South Africa

Use Realytics to know more about Mustang Sally's Pub & Dinerlink

Satisfaction Score

Aspect Rank

161 of 171
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Mustang Sally's Pub & Diner Staff

Mustang Sally's Pub & Diner continues to evolve, with a 12% increase in customer satisfaction of Staff, climbing from 62% last year to 74% this year.

Mustang Sally's Pub & Diner Staff Friendliness

Aug '23Jul '24

South Africa

Use Realytics to know more about Mustang Sally's Pub & Dinerlink

Satisfaction Score

Aspect Rank

99 of 173
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Mustang Sally's Pub & Diner Staff Attentiveness

Aug '23Jul '24

South Africa

Mustang Sally's Pub & Diner remains a consumer favourite, maintaining a consistent 40% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

40%

Aspect Rank

137 of 161
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Mustang Sally's Pub & Diner Staff Avaliability

Aug '23Jul '24

South Africa

Use Realytics to know more about Mustang Sally's Pub & Dinerlink

Satisfaction Score

Aspect Rank

13 of 50
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Mustang Sally's Pub & Diner Staff Members

Aug '23Jul '24

South Africa

Mustang Sally's Pub & Diner has successfully improved guest experience, as their "Staff Members" satisfaction score jumped from 46% last year to an 57% this year.

Satisfaction Score

57%
11pp

Aspect Rank

145 of 173
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