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Reporting period: Feb '23Jan '24

Mugg & Bean Overview

100+ Places
Restaurant

Brand Satisfaction

92%
6pp

Country Rank

South Africa
2 of 20

Category Rank

Restaurant
2 of 16

Rating Score

4.5

Sales Power

Sales Index

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Mugg & Bean Brand Profile

Feb '23Jan '24

South Africa

Mugg & Bean has a much lower satisfaction score for its Pricing compared to its other aspects. However, Mugg & Bean has succeeded in its Service aspect, with a 94% satisfaction score.

Service
94%
5pp
Staff
94%
5pp
Location
90%
1pp
Food and Drinks
89%
7pp
Place
87%
6pp
Pricing
59%
6pp
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Mugg & Bean Food and Drinks

Mugg & Bean has shown an increase in Food and Drinks, with a jump from 82% last year to an impressive 89% this year.

Mugg & Bean Portion Size

Feb '23Jan '24

South Africa

Mugg & Bean is losing some of its appeal, with a concerning 6% decrease in satisfaction for Portion Size dropping from 79% last year to 73% this year.

Satisfaction Score

73%
6pp

Aspect Rank

1 of 16
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Mugg & Bean Food Quality

Feb '23Jan '24

South Africa

Mugg & Bean continues to evolve, with a 15% increase in customer satisfaction of Food Quality, climbing from 47% last year to 62% this year.

Satisfaction Score

62%
15pp

Aspect Rank

5 of 16
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Mugg & Bean Menu Selection

Feb '23Jan '24

South Africa

Mugg & Bean is struggling to meet customer expectations, with a 1% decrease in satisfaction in Menu Selection aspect, falling from 80% last year to 79% this year.

Satisfaction Score

79%
1pp

Aspect Rank

4 of 16
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Mugg & Bean Dishes

Feb '23Jan '24

South Africa

Mugg & Bean has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 77% last year to an 86% this year.

Satisfaction Score

86%
9pp

Aspect Rank

1 of 16
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Mugg & Bean Drinks

Feb '23Jan '24

South Africa

Mugg & Bean continues to improve, with a notable increase in customer satisfaction for their Drinks aspect, rising from 84% to 89% this year.

Satisfaction Score

89%
5pp

Aspect Rank

1 of 16
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Mugg & Bean Location

Mugg & Bean has demonstrated resilience in the industry, with a 1% increase in customer satisfaction for Location rising from 89% to 90% this year.

Mugg & Bean Parking

Feb '23Jan '24

South Africa

Mugg & Bean is losing its edge, with a noticeable decrease in guest satisfaction in Parking aspect, down from 83% last year to 80% this year.

Satisfaction Score

80%
3pp

Aspect Rank

5 of 16
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Mugg & Bean Conveniently Situated

Feb '23Jan '24

South Africa

Mugg & Bean is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

5 of 16
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Mugg & Bean Views and Surroundings

Feb '23Jan '24

South Africa

Mugg & Bean is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

4 of 16
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Mugg & Bean Ease to Find

Feb '23Jan '24

South Africa

Use Realytics to know more about Mugg & Beanlink

Satisfaction Score

Aspect Rank

5 of 12
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Mugg & Bean Place

Mugg & Bean has shown an increase in Place, with a jump from 81% last year to an impressive 87% this year.

Mugg & Bean Atmosphere and Décor

Feb '23Jan '24

South Africa

Use Realytics to know more about Mugg & Beanlink

Satisfaction Score

Aspect Rank

5 of 16
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Mugg & Bean Cleanliness and Hygiene

Feb '23Jan '24

South Africa

Mugg & Bean continues to evolve, with a 6% increase in customer satisfaction of Cleanliness and Hygiene, climbing from 72% last year to 78% this year.

Satisfaction Score

78%
6pp

Aspect Rank

7 of 16
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Mugg & Bean Restrooms

Feb '23Jan '24

South Africa

Use Realytics to know more about Mugg & Beanlink

Satisfaction Score

Aspect Rank

10 of 16
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Mugg & Bean Options for different visitors

Feb '23Jan '24

South Africa

Mugg & Bean is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

2 of 16
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Mugg & Bean Child-Friendly Conditions

Feb '23Jan '24

South Africa

Mugg & Bean has successfully improved guest experience, as their "Child-Friendly Conditions" satisfaction score jumped from 80% last year to an 87% this year.

Satisfaction Score

87%
7pp

Aspect Rank

4 of 16
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Mugg & Bean Comfort

Feb '23Jan '24

South Africa

Mugg & Bean continues to improve, with a notable increase in customer satisfaction for their Comfort aspect, rising from 51% to 61% this year.

Satisfaction Score

61%
10pp

Aspect Rank

2 of 16
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Mugg & Bean Venue Congestion

Feb '23Jan '24

South Africa

Mugg & Bean has demonstrated resilience in the industry, with a 8% increase in customer satisfaction for Venue Congestion rising from 31% to 39% this year.

Satisfaction Score

39%
8pp

Aspect Rank

4 of 16
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Mugg & Bean Dining Area

Feb '23Jan '24

South Africa

Mugg & Bean has shown an increase in Dining Area, with a jump from 55% last year to an impressive 71% this year.

Satisfaction Score

71%
16pp

Aspect Rank

4 of 16
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Mugg & Bean Work and study friendly

Feb '23Jan '24

South Africa

Mugg & Bean is facing challenges in evolving its Work and study friendly aspect, with a 6% decrease in customer satisfaction, dropping from 88% last year to 82% this year.

Satisfaction Score

82%
6pp

Aspect Rank

3 of 14
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Mugg & Bean Pricing

Mugg & Bean continues to evolve, with a 6% increase in customer satisfaction of Pricing, climbing from 53% last year to 59% this year.

Mugg & Bean Price

Feb '23Jan '24

South Africa

Mugg & Bean has successfully improved guest experience, as their "Price" satisfaction score jumped from 51% last year to an 54% this year.

Satisfaction Score

54%
3pp

Aspect Rank

12 of 16
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Mugg & Bean Promotions

Feb '23Jan '24

South Africa

Use Realytics to know more about Mugg & Beanlink

Satisfaction Score

Aspect Rank

8 of 16
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Mugg & Bean Service

Mugg & Bean is one of the most promising brand to delight customers. Use Realytics to know more

Mugg & Bean Billing and Payment

Feb '23Jan '24

South Africa

Mugg & Bean is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

8 of 16
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Mugg & Bean Opening Hours

Feb '23Jan '24

South Africa

Mugg & Bean continues to improve, with a notable increase in customer satisfaction for their Opening Hours aspect, rising from 31% to 41% this year.

Satisfaction Score

41%
10pp

Aspect Rank

4 of 16
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Satisfaction Score

Aspect Rank

2 of 16
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Mugg & Bean Online Facilities

Feb '23Jan '24

South Africa

Use Realytics to know more about Mugg & Beanlink

Satisfaction Score

Aspect Rank

10 of 16
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Mugg & Bean Waiting Time

Feb '23Jan '24

South Africa

Mugg & Bean has demonstrated resilience in the industry, with a 12% increase in customer satisfaction for Waiting Time rising from 51% to 63% this year.

Satisfaction Score

63%
12pp

Aspect Rank

4 of 16
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Mugg & Bean Order Processing

Feb '23Jan '24

South Africa

Mugg & Bean has shown an increase in Order Processing, with a jump from 61% last year to an impressive 72% this year.

Satisfaction Score

72%
11pp

Aspect Rank

1 of 16
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Mugg & Bean Staff

Mugg & Bean is one of the most promising brand to delight customers. Use Realytics to know more

Mugg & Bean Staff Competence

Feb '23Jan '24

South Africa

Mugg & Bean continues to evolve, with a 3% increase in customer satisfaction of Staff Competence, climbing from 84% last year to 87% this year.

Satisfaction Score

87%
3pp

Aspect Rank

3 of 15
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Mugg & Bean Staff Appearance

Feb '23Jan '24

South Africa

Use Realytics to know more about Mugg & Beanlink

Satisfaction Score

Aspect Rank

1 of 4
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Satisfaction Score

Aspect Rank

2 of 16
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Mugg & Bean Staff Attentiveness

Feb '23Jan '24

South Africa

Mugg & Bean has successfully improved guest experience, as their "Staff Attentiveness" satisfaction score jumped from 76% last year to an 88% this year.

Satisfaction Score

88%
12pp

Aspect Rank

3 of 16
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Mugg & Bean Staff Avaliability

Feb '23Jan '24

South Africa

Mugg & Bean is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

4 of 14
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Satisfaction Score

Aspect Rank

4 of 16
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