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Reporting period: Feb '23Jan '24

Montecasino Overview

<10 Places
Fast Food Restaurant

Brand Satisfaction

89%
3pp

Country Rank

South Africa
22 of 92

Category Rank

Fast Food Restaurant
1 of 3

Rating Score

4.5

Sales Power

Sales Index

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Montecasino Brand Profile

Feb '23Jan '24

South Africa

Montecasino has a much lower satisfaction score for its Pricing compared to its other aspects. However, Montecasino has succeeded in its Place aspect, with a 94% satisfaction score.

Place
94%
5pp
Food and Drinks
92%
Location
87%
9pp
Service
85%
5pp
Staff
77%
4pp
Pricing
57%
1pp
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Montecasino Food and Drinks

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Montecasino Food Quality

Feb '23Jan '24

South Africa

Montecasino remains a consumer favourite, maintaining a consistent 77% satisfaction score in Food Quality aspect for both this year and last year.

Satisfaction Score

77%

Aspect Rank

1 of 3
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Montecasino Menu Selection

Feb '23Jan '24

South Africa

Montecasino is losing some of its appeal, with a concerning 8% decrease in satisfaction for Menu Selection dropping from 97% last year to 89% this year.

Satisfaction Score

89%
8pp

Aspect Rank

1 of 3
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Montecasino Dishes

Feb '23Jan '24

South Africa

Montecasino has shown an increase in Dishes, with a jump from 78% last year to an impressive 86% this year.

Satisfaction Score

86%
8pp

Aspect Rank

1 of 3
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Montecasino Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 3
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Montecasino Cuisines

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Montecasino Location

Montecasino is struggling to meet customer expectations, with a 9% decrease in satisfaction in Location aspect, falling from 96% last year to 87% this year.

Montecasino Parking

Feb '23Jan '24

South Africa

Montecasino is losing its edge, with a noticeable decrease in guest satisfaction in Parking aspect, down from 97% last year to 84% this year.

Satisfaction Score

84%
13pp

Aspect Rank

1 of 3
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Montecasino Conveniently Situated

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 2
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Montecasino Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 3
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Montecasino Transport Accessibility

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Montecasino Place

Montecasino is one of the most promising brand to delight customers. Use Realytics to know more

Montecasino Atmosphere and Décor

Feb '23Jan '24

South Africa

Montecasino is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

1 of 3
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Montecasino Cleanliness and Hygiene

Feb '23Jan '24

South Africa

Montecasino is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

1 of 3
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Montecasino Options for different visitors

Feb '23Jan '24

South Africa

Montecasino is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

1 of 3
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Montecasino Child-Friendly Conditions

Feb '23Jan '24

South Africa

Montecasino is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 2
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Montecasino Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 3
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Montecasino Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 3
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Montecasino Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 3
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Montecasino Work and study friendly

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Montecasino Pricing

Montecasino continues to evolve, with a 1% increase in customer satisfaction of Pricing, climbing from 56% last year to 57% this year.

Montecasino Price

Feb '23Jan '24

South Africa

Montecasino is facing challenges in evolving its Price aspect, with a 2% decrease in customer satisfaction, dropping from 52% last year to 50% this year.

Satisfaction Score

50%
2pp

Aspect Rank

3 of 3
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Montecasino Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Montecasino Service

Montecasino has successfully improved guest experience, as their "Service" satisfaction score jumped from 80% last year to an 85% this year.

Montecasino Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 2
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Montecasino Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 2
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Satisfaction Score

Aspect Rank

1 of 3
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Montecasino Waiting Time

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 3
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Montecasino Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 3
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Montecasino Staff

Montecasino continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 73% to 77% this year.

Montecasino Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 2
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Montecasino Staff Friendliness

Feb '23Jan '24

South Africa

Montecasino has demonstrated resilience in the industry, with a 5% increase in customer satisfaction for Staff Friendliness rising from 82% to 87% this year.

Satisfaction Score

87%
5pp

Aspect Rank

1 of 3
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Montecasino Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 2
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Montecasino Staff Members

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 3
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