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Reporting period: Aug '23Jul '24

Mike's Kitchen Overview

<10 Places
Restaurant

Brand Satisfaction

71%
1pp

Country Rank

South Africa
238 of 258

Category Rank

Restaurant
161 of 173

Rating Score

3.5

Sales Power

Sales Index

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Mike's Kitchen Brand Profile

Aug '23Jul '24

South Africa

Mike's Kitchen has a much lower satisfaction score for its Pricing compared to its other aspects. However, Mike's Kitchen has succeeded in its Staff aspect, with a 81% satisfaction score.

Staff
81%
Service
71%
4pp
Place
70%
9pp
Food and Drinks
67%
2pp
Pricing
65%
12pp
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Mike's Kitchen Satisfaction Trend

Feb '24Jul '24

South Africa

Mike's Kitchen's brand satisfaction has decreased compared to previous month and now stands at 67%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Mike's Kitchen Food and Drinks

Mike's Kitchen is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food and Drinks dropping from 69% last year to 67% this year.

Mike's Kitchen Portion Size

Aug '23Jul '24

South Africa

Mike's Kitchen remains a consumer favourite, maintaining a consistent 44% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

44%

Aspect Rank

143 of 166
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Mike's Kitchen Food Quality

Aug '23Jul '24

South Africa

Mike's Kitchen has shown an increase in Food Quality, with a jump from 29% last year to an impressive 44% this year.

Satisfaction Score

44%
15pp

Aspect Rank

132 of 173
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Mike's Kitchen Menu Selection

Aug '23Jul '24

South Africa

Mike's Kitchen is still the go-to place for customers, as their Menu Selection score remains high at 75%, consistent with last year's score.

Satisfaction Score

75%

Aspect Rank

140 of 172
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Mike's Kitchen Dishes

Aug '23Jul '24

South Africa

Mike's Kitchen remains a consumer favourite, maintaining a consistent 53% satisfaction score in Dishes aspect for both this year and last year.

Satisfaction Score

53%

Aspect Rank

163 of 173
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Mike's Kitchen Drinks

Aug '23Jul '24

South Africa

Mike's Kitchen is still the go-to place for customers, as their Drinks score remains high at 67%, consistent with last year's score.

Satisfaction Score

67%

Aspect Rank

148 of 165
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Mike's Kitchen Place

Mike's Kitchen is struggling to meet customer expectations, with a 9% decrease in satisfaction in Place aspect, falling from 79% last year to 70% this year.

Mike's Kitchen Atmosphere and Décor

Aug '23Jul '24

South Africa

Mike's Kitchen is losing its edge, with a noticeable decrease in guest satisfaction in Atmosphere and Décor aspect, down from 92% last year to 89% this year.

Satisfaction Score

89%
3pp

Aspect Rank

168 of 171
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Mike's Kitchen Cleanliness and Hygiene

Aug '23Jul '24

South Africa

Mike's Kitchen is facing challenges in evolving its Cleanliness and Hygiene aspect, with a 30% decrease in customer satisfaction, dropping from 59% last year to 29% this year.

Satisfaction Score

29%
30pp

Aspect Rank

137 of 163
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Mike's Kitchen Restrooms

Aug '23Jul '24

South Africa

Use Realytics to know more about Mike's Kitchenlink

Satisfaction Score

Aspect Rank

59 of 118
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Mike's Kitchen Options for different visitors

Aug '23Jul '24

South Africa

Use Realytics to know more about Mike's Kitchenlink

Satisfaction Score

Aspect Rank

111 of 172
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Mike's Kitchen Child-Friendly Conditions

Aug '23Jul '24

South Africa

Mike's Kitchen is facing challenges in maintaining its customer experience, with a noticeable 12% decrease in their Child-Friendly Conditions aspect satisfaction score, dropping from 88% to 76% this year.

Satisfaction Score

76%
12pp

Aspect Rank

86 of 135
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Mike's Kitchen Comfort

Aug '23Jul '24

South Africa

Mike's Kitchen remains a consumer favourite, maintaining a consistent 40% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

40%

Aspect Rank

86 of 155
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Mike's Kitchen Venue Congestion

Aug '23Jul '24

South Africa

Mike's Kitchen is still the go-to place for customers, as their Venue Congestion score remains high at 25%, consistent with last year's score.

Satisfaction Score

25%

Aspect Rank

48 of 134
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Mike's Kitchen Dining Area

Aug '23Jul '24

South Africa

Mike's Kitchen remains a consumer favourite, maintaining a consistent 33% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

127 of 156
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Mike's Kitchen Pricing

Mike's Kitchen is losing some of its appeal, with a concerning 12% decrease in satisfaction for Pricing dropping from 77% last year to 65% this year.

Mike's Kitchen Price

Aug '23Jul '24

South Africa

Mike's Kitchen is struggling to meet customer expectations, with a 10% decrease in satisfaction in Price aspect, falling from 76% last year to 66% this year.

Satisfaction Score

66%
10pp

Aspect Rank

84 of 172
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Mike's Kitchen Promotions

Aug '23Jul '24

South Africa

Mike's Kitchen is still the go-to place for customers, as their Promotions score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

80 of 95
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Mike's Kitchen Service

Mike's Kitchen continues to evolve, with a 4% increase in customer satisfaction of Service, climbing from 67% last year to 71% this year.

Mike's Kitchen Dining Options

Aug '23Jul '24

South Africa

Mike's Kitchen has successfully improved guest experience, as their "Dining Options" satisfaction score jumped from 84% last year to an 85% this year.

Satisfaction Score

85%
1pp

Aspect Rank

139 of 173
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Mike's Kitchen Waiting Time

Aug '23Jul '24

South Africa

Mike's Kitchen continues to improve, with a notable increase in customer satisfaction for their Waiting Time aspect, rising from 24% to 26% this year.

Satisfaction Score

26%
2pp

Aspect Rank

117 of 172
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Mike's Kitchen Order Processing

Aug '23Jul '24

South Africa

Mike's Kitchen remains a consumer favourite, maintaining a consistent 22% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

22%

Aspect Rank

139 of 171
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Mike's Kitchen Staff

Mike's Kitchen is still the go-to place for customers, as their Staff score remains high at 81%, consistent with last year's score.

Mike's Kitchen Staff Competence

Aug '23Jul '24

South Africa

Mike's Kitchen remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

123 of 142
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Mike's Kitchen Staff Friendliness

Aug '23Jul '24

South Africa

Mike's Kitchen is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

79 of 173
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Mike's Kitchen Staff Attentiveness

Aug '23Jul '24

South Africa

Use Realytics to know more about Mike's Kitchenlink

Satisfaction Score

Aspect Rank

155 of 161
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Mike's Kitchen Staff Avaliability

Aug '23Jul '24

South Africa

Use Realytics to know more about Mike's Kitchenlink

Satisfaction Score

Aspect Rank

24 of 50
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Mike's Kitchen Staff Members

Aug '23Jul '24

South Africa

Mike's Kitchen has demonstrated resilience in the industry, with a 10% increase in customer satisfaction for Staff Members rising from 66% to 76% this year.

Satisfaction Score

76%
10pp

Aspect Rank

80 of 173
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