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Reporting period: Feb '23Jan '24

Mike's Kitchen Overview

10-100 Places
Restaurant

Brand Satisfaction

71%
3pp

Country Rank

South Africa
30 of 45

Category Rank

Restaurant
19 of 31

Rating Score

3.5

Sales Power

Sales Index

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Mike's Kitchen Brand Profile

Feb '23Jan '24

South Africa

Mike's Kitchen has a much lower satisfaction score for its Location compared to its other aspects. However, Mike's Kitchen has succeeded in its Staff aspect, with a 80% satisfaction score.

Staff
80%
1pp
Place
79%
4pp
Service
68%
2pp
Food and Drinks
67%
3pp
Pricing
65%
12pp
Location
0%
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Mike's Kitchen Food and Drinks

Mike's Kitchen is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 70% last year to 67% this year.

Mike's Kitchen Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

19 of 31
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Mike's Kitchen Food Quality

Feb '23Jan '24

South Africa

Mike's Kitchen has shown an increase in Food Quality, with a jump from 30% last year to an impressive 35% this year.

Satisfaction Score

35%
5pp

Aspect Rank

22 of 31
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Mike's Kitchen Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

27 of 31
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Mike's Kitchen Dishes

Feb '23Jan '24

South Africa

Mike's Kitchen is struggling to meet customer expectations, with a 5% decrease in satisfaction in Dishes aspect, falling from 58% last year to 53% this year.

Satisfaction Score

53%
5pp

Aspect Rank

28 of 31
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Mike's Kitchen Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

23 of 31
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Mike's Kitchen Location

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Mike's Kitchen Parking

Feb '23Jan '24

South Africa

Mike's Kitchen remains a consumer favourite, maintaining a consistent 89% satisfaction score in Parking aspect for both this year and last year.

Satisfaction Score

89%

Aspect Rank

9 of 30
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Mike's Kitchen Conveniently Situated

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

14 of 25
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Mike's Kitchen Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

13 of 23
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Mike's Kitchen Ease to Find

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 14
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Mike's Kitchen Place

Mike's Kitchen is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 83% last year to 79% this year.

Mike's Kitchen Atmosphere and Décor

Feb '23Jan '24

South Africa

Mike's Kitchen is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

12 of 31
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Mike's Kitchen Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

28 of 31
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Mike's Kitchen Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

19 of 25
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Mike's Kitchen Options for different visitors

Feb '23Jan '24

South Africa

Mike's Kitchen is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

4 of 31
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Mike's Kitchen Child-Friendly Conditions

Feb '23Jan '24

South Africa

Mike's Kitchen is facing challenges in evolving its Child-Friendly Conditions aspect, with a 9% decrease in customer satisfaction, dropping from 95% last year to 86% this year.

Satisfaction Score

86%
9pp

Aspect Rank

5 of 26
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Mike's Kitchen Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

23 of 28
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Mike's Kitchen Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

19 of 27
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Mike's Kitchen Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

20 of 30
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Mike's Kitchen Pricing

Mike's Kitchen is facing challenges in maintaining its customer experience, with a noticeable 12% decrease in their Pricing aspect satisfaction score, dropping from 77% to 65% this year.

Mike's Kitchen Price

Feb '23Jan '24

South Africa

Mike's Kitchen is losing some of its appeal, with a concerning 7% decrease in satisfaction for Price dropping from 71% last year to 64% this year.

Satisfaction Score

64%
7pp

Aspect Rank

17 of 31
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Mike's Kitchen Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

13 of 26
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Mike's Kitchen Service

Mike's Kitchen is struggling to meet customer expectations, with a 2% decrease in satisfaction in Service aspect, falling from 70% last year to 68% this year.

Mike's Kitchen Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

27 of 28
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Mike's Kitchen Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

17 of 29
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Mike's Kitchen Dining Options

Feb '23Jan '24

South Africa

Mike's Kitchen continues to evolve, with a 12% increase in customer satisfaction of Dining Options, climbing from 77% last year to 89% this year.

Satisfaction Score

89%
12pp

Aspect Rank

7 of 31
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Mike's Kitchen Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 27
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Mike's Kitchen Waiting Time

Feb '23Jan '24

South Africa

Mike's Kitchen is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 41% last year to 35% this year.

Satisfaction Score

35%
6pp

Aspect Rank

7 of 31
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Mike's Kitchen Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

26 of 31
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Mike's Kitchen Staff

Mike's Kitchen is facing challenges in evolving its Staff aspect, with a 1% decrease in customer satisfaction, dropping from 81% last year to 80% this year.

Mike's Kitchen Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

25 of 30
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Satisfaction Score

Aspect Rank

3 of 31
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Mike's Kitchen Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

16 of 30
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Mike's Kitchen Staff Avaliability

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 22
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Mike's Kitchen Staff Members

Feb '23Jan '24

South Africa

Mike's Kitchen has successfully improved guest experience, as their "Staff Members" satisfaction score jumped from 70% last year to an 74% this year.

Satisfaction Score

74%
4pp

Aspect Rank

6 of 31
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