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Reporting period: Feb '23Jan '24

Mikes Heritage House Overview

<10 Places
Restaurant

Brand Satisfaction

86%
2pp

Country Rank

South Africa
47 of 159

Category Rank

Restaurant
35 of 112

Rating Score

4.3

Sales Power

Sales Index

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Mikes Heritage House Brand Profile

Feb '23Jan '24

South Africa

Mikes Heritage House has a much lower satisfaction score for its Pricing compared to its other aspects. However, Mikes Heritage House has succeeded in its Service aspect, with a 95% satisfaction score.

Service
95%
12pp
Place
95%
6pp
Staff
85%
10pp
Food and Drinks
80%
11pp
Location
0%
Pricing
0%
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Mikes Heritage House Food and Drinks

Mikes Heritage House is losing some of its appeal, with a concerning 11% decrease in satisfaction for Food and Drinks dropping from 91% last year to 80% this year.

Mikes Heritage House Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

31 of 107
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Mikes Heritage House Food Quality

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

103 of 112
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Mikes Heritage House Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

40 of 110
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Mikes Heritage House Dishes

Feb '23Jan '24

South Africa

Mikes Heritage House is struggling to meet customer expectations, with a 17% decrease in satisfaction in Dishes aspect, falling from 80% last year to 63% this year.

Satisfaction Score

63%
17pp

Aspect Rank

94 of 112
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Mikes Heritage House Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

79 of 111
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Mikes Heritage House Location

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Mikes Heritage House Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

45 of 87
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Mikes Heritage House Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

32 of 90
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Mikes Heritage House Place

Mikes Heritage House is one of the most promising brand to delight customers. Use Realytics to know more

Mikes Heritage House Atmosphere and Décor

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

11 of 112
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Mikes Heritage House Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

19 of 107
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Mikes Heritage House Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

9 of 112
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Mikes Heritage House Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

57 of 90
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Mikes Heritage House Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

55 of 106
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Mikes Heritage House Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

73 of 101
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Mikes Heritage House Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

95 of 103
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Mikes Heritage House Pricing

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Mikes Heritage House Price

Feb '23Jan '24

South Africa

Mikes Heritage House is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 71% last year to 36% this year.

Satisfaction Score

36%
35pp

Aspect Rank

92 of 111
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Mikes Heritage House Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

11 of 70
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Mikes Heritage House Service

Mikes Heritage House is one of the most promising brand to delight customers. Use Realytics to know more

Mikes Heritage House Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

52 of 77
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Satisfaction Score

Aspect Rank

23 of 112
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Mikes Heritage House Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 34
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Mikes Heritage House Waiting Time

Feb '23Jan '24

South Africa

Mikes Heritage House remains a consumer favourite, maintaining a consistent 89% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

89%

Aspect Rank

5 of 112
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Mikes Heritage House Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

41 of 110
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Mikes Heritage House Staff

Mikes Heritage House is facing challenges in evolving its Staff aspect, with a 10% decrease in customer satisfaction, dropping from 95% last year to 85% this year.

Mikes Heritage House Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

30 of 92
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Mikes Heritage House Staff Friendliness

Feb '23Jan '24

South Africa

Mikes Heritage House is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

27 of 112
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Mikes Heritage House Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

79 of 107
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Mikes Heritage House Staff Members

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

84 of 112
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