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Reporting period: Feb '23Jan '24

Life Grand Cafe Mall of the South Overview

<10 Places
Restaurant

Brand Satisfaction

71%
3pp

Country Rank

South Africa
140 of 159

Category Rank

Restaurant
98 of 112

Rating Score

3.7

Sales Power

Sales Index

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Life Grand Cafe Mall of the South Brand Profile

Feb '23Jan '24

South Africa

Life Grand Cafe Mall of the South has a much lower satisfaction score for its Staff compared to its other aspects. However, Life Grand Cafe Mall of the South has succeeded in its Location aspect, with a 97% satisfaction score.

Location
97%
1pp
Pricing
80%
Food and Drinks
74%
Place
73%
11pp
Service
66%
1pp
Staff
54%
16pp
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Life Grand Cafe Mall of the South Food and Drinks

Life Grand Cafe Mall of the South remains a consumer favourite, maintaining a consistent 74% satisfaction score in Food and Drinks aspect for both this year and last year.

Life Grand Cafe Mall of the South Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

43 of 107
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Life Grand Cafe Mall of the South Food Quality

Feb '23Jan '24

South Africa

Life Grand Cafe Mall of the South has shown an increase in Food Quality, with a jump from 35% last year to an impressive 43% this year.

Satisfaction Score

43%
8pp

Aspect Rank

68 of 112
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Life Grand Cafe Mall of the South Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

92 of 110
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Life Grand Cafe Mall of the South Dishes

Feb '23Jan '24

South Africa

Life Grand Cafe Mall of the South is losing some of its appeal, with a concerning 2% decrease in satisfaction for Dishes dropping from 71% last year to 69% this year.

Satisfaction Score

69%
2pp

Aspect Rank

77 of 112
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Life Grand Cafe Mall of the South Drinks

Feb '23Jan '24

South Africa

Life Grand Cafe Mall of the South continues to evolve, with a 7% increase in customer satisfaction of Drinks, climbing from 71% last year to 78% this year.

Satisfaction Score

78%
7pp

Aspect Rank

49 of 111
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Life Grand Cafe Mall of the South Location

Life Grand Cafe Mall of the South is one of the most promising brand to delight customers. Use Realytics to know more

Life Grand Cafe Mall of the South Conveniently Situated

Feb '23Jan '24

South Africa

Life Grand Cafe Mall of the South is struggling to meet customer expectations, with a 20% decrease in satisfaction in Conveniently Situated aspect, falling from 100% last year to 80% this year.

Satisfaction Score

80%
20pp

Aspect Rank

46 of 86
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Life Grand Cafe Mall of the South Views and Surroundings

Feb '23Jan '24

South Africa

Life Grand Cafe Mall of the South is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

36 of 90
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Life Grand Cafe Mall of the South Place

Life Grand Cafe Mall of the South is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 84% last year to 73% this year.

Life Grand Cafe Mall of the South Atmosphere and Décor

Feb '23Jan '24

South Africa

Life Grand Cafe Mall of the South is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

75 of 112
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Life Grand Cafe Mall of the South Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

59 of 107
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Life Grand Cafe Mall of the South Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

43 of 70
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Life Grand Cafe Mall of the South Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

84 of 112
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Life Grand Cafe Mall of the South Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

66 of 90
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Life Grand Cafe Mall of the South Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

90 of 106
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Life Grand Cafe Mall of the South Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

33 of 101
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Life Grand Cafe Mall of the South Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

96 of 103
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Life Grand Cafe Mall of the South Work and study friendly

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

46 of 47
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Life Grand Cafe Mall of the South Pricing

Life Grand Cafe Mall of the South is still the go-to place for customers, as their Pricing score remains high at 80%, consistent with last year's score.

Life Grand Cafe Mall of the South Price

Feb '23Jan '24

South Africa

Life Grand Cafe Mall of the South has successfully improved guest experience, as their "Price" satisfaction score jumped from 55% last year to an 79% this year.

Satisfaction Score

79%
24pp

Aspect Rank

28 of 111
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Life Grand Cafe Mall of the South Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

67 of 70
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Life Grand Cafe Mall of the South Service

Life Grand Cafe Mall of the South continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 65% to 66% this year.

Life Grand Cafe Mall of the South Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

51 of 77
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Life Grand Cafe Mall of the South Dining Options

Feb '23Jan '24

South Africa

Life Grand Cafe Mall of the South has demonstrated resilience in the industry, with a 9% increase in customer satisfaction for Dining Options rising from 79% to 88% this year.

Satisfaction Score

88%
9pp

Aspect Rank

41 of 112
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Life Grand Cafe Mall of the South Waiting Time

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

65 of 112
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Life Grand Cafe Mall of the South Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

60 of 110
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Life Grand Cafe Mall of the South Staff

Life Grand Cafe Mall of the South is facing challenges in evolving its Staff aspect, with a 16% decrease in customer satisfaction, dropping from 70% last year to 54% this year.

Life Grand Cafe Mall of the South Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

90 of 92
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Life Grand Cafe Mall of the South Staff Friendliness

Feb '23Jan '24

South Africa

Life Grand Cafe Mall of the South is facing challenges in maintaining its customer experience, with a noticeable 10% decrease in their Staff Friendliness aspect satisfaction score, dropping from 77% to 67% this year.

Satisfaction Score

67%
10pp

Aspect Rank

91 of 112
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Life Grand Cafe Mall of the South Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

98 of 107
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Life Grand Cafe Mall of the South Staff Avaliability

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

11 of 38
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Life Grand Cafe Mall of the South Staff Members

Feb '23Jan '24

South Africa

Life Grand Cafe Mall of the South is losing some of its appeal, with a concerning 15% decrease in satisfaction for Staff Members dropping from 60% last year to 45% this year.

Satisfaction Score

45%
15pp

Aspect Rank

75 of 112
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