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Reporting period: Feb '23Jan '24

Kota Joe Roadhouse - Alberton Overview

<10 Places
Fast Food Restaurant

Brand Satisfaction

82%
1pp

Country Rank

South Africa
77 of 159

Category Rank

Fast Food Restaurant
2 of 4

Rating Score

4.1

Sales Power

Sales Index

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Kota Joe Roadhouse - Alberton Brand Profile

Feb '23Jan '24

South Africa

Kota Joe Roadhouse - Alberton has a much lower satisfaction score for its Location compared to its other aspects. However, Kota Joe Roadhouse - Alberton has succeeded in its Place aspect, with a 87% satisfaction score.

Place
87%
1pp
Food and Drinks
84%
1pp
Service
80%
3pp
Staff
78%
7pp
Pricing
63%
7pp
Location
0%
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Kota Joe Roadhouse - Alberton Food and Drinks

Kota Joe Roadhouse - Alberton is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 85% last year to 84% this year.

Kota Joe Roadhouse - Alberton Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 4
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Kota Joe Roadhouse - Alberton Food Quality

Feb '23Jan '24

South Africa

Kota Joe Roadhouse - Alberton has shown an increase in Food Quality, with a jump from 39% last year to an impressive 55% this year.

Satisfaction Score

55%
16pp

Aspect Rank

3 of 4
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Kota Joe Roadhouse - Alberton Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 4
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Kota Joe Roadhouse - Alberton Dishes

Feb '23Jan '24

South Africa

Kota Joe Roadhouse - Alberton is struggling to meet customer expectations, with a 4% decrease in satisfaction in Dishes aspect, falling from 72% last year to 68% this year.

Satisfaction Score

68%
4pp

Aspect Rank

3 of 4
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Kota Joe Roadhouse - Alberton Drinks

Feb '23Jan '24

South Africa

Kota Joe Roadhouse - Alberton is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 4
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Kota Joe Roadhouse - Alberton Location

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Kota Joe Roadhouse - Alberton Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 4
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Kota Joe Roadhouse - Alberton Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 4
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Kota Joe Roadhouse - Alberton Ease to Find

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 1
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Kota Joe Roadhouse - Alberton Place

Kota Joe Roadhouse - Alberton is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 88% last year to 87% this year.

Kota Joe Roadhouse - Alberton Atmosphere and Décor

Feb '23Jan '24

South Africa

Kota Joe Roadhouse - Alberton is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

3 of 4
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Kota Joe Roadhouse - Alberton Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 4
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Kota Joe Roadhouse - Alberton Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 4
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Kota Joe Roadhouse - Alberton Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 4
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Kota Joe Roadhouse - Alberton Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

4 of 4
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Kota Joe Roadhouse - Alberton Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 4
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Kota Joe Roadhouse - Alberton Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 4
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Kota Joe Roadhouse - Alberton Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 4
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Kota Joe Roadhouse - Alberton Pricing

Kota Joe Roadhouse - Alberton is facing challenges in evolving its Pricing aspect, with a 7% decrease in customer satisfaction, dropping from 70% last year to 63% this year.

Kota Joe Roadhouse - Alberton Price

Feb '23Jan '24

South Africa

Kota Joe Roadhouse - Alberton is facing challenges in maintaining its customer experience, with a noticeable 7% decrease in their Price aspect satisfaction score, dropping from 70% to 63% this year.

Satisfaction Score

63%
7pp

Aspect Rank

1 of 4
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Kota Joe Roadhouse - Alberton Service

Kota Joe Roadhouse - Alberton continues to evolve, with a 3% increase in customer satisfaction of Service, climbing from 77% last year to 80% this year.

Kota Joe Roadhouse - Alberton Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 4
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Kota Joe Roadhouse - Alberton Dining Options

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 4
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Kota Joe Roadhouse - Alberton Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 2
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Kota Joe Roadhouse - Alberton Waiting Time

Feb '23Jan '24

South Africa

Kota Joe Roadhouse - Alberton has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 48% last year to an 62% this year.

Satisfaction Score

62%
14pp

Aspect Rank

1 of 4
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Kota Joe Roadhouse - Alberton Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 4
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Kota Joe Roadhouse - Alberton Staff

Kota Joe Roadhouse - Alberton is losing some of its appeal, with a concerning 7% decrease in satisfaction for Staff dropping from 85% last year to 78% this year.

Kota Joe Roadhouse - Alberton Staff Friendliness

Feb '23Jan '24

South Africa

Kota Joe Roadhouse - Alberton is struggling to meet customer expectations, with a 7% decrease in satisfaction in Staff Friendliness aspect, falling from 91% last year to 84% this year.

Satisfaction Score

84%
7pp

Aspect Rank

3 of 4
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Kota Joe Roadhouse - Alberton Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 3
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Kota Joe Roadhouse - Alberton Staff Members

Feb '23Jan '24

South Africa

Kota Joe Roadhouse - Alberton is losing its edge, with a noticeable decrease in guest satisfaction in Staff Members aspect, down from 73% last year to 62% this year.

Satisfaction Score

62%
11pp

Aspect Rank

1 of 4
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