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Reporting period: Feb '23Jan '24

Kloof Street House Overview

<10 Places
Restaurant

Brand Satisfaction

78%
1pp

Country Rank

South Africa
69 of 92

Category Rank

Restaurant
51 of 70

Rating Score

3.9

Sales Power

Sales Index

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Kloof Street House Brand Profile

Feb '23Jan '24

South Africa

Kloof Street House has a much lower satisfaction score for its Pricing compared to its other aspects. However, Kloof Street House has succeeded in its Place aspect, with a 86% satisfaction score.

Place
86%
3pp
Food and Drinks
83%
2pp
Service
72%
3pp
Staff
64%
3pp
Location
0%
Pricing
0%
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Kloof Street House Food and Drinks

Kloof Street House is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food and Drinks dropping from 85% last year to 83% this year.

Kloof Street House Food Quality

Feb '23Jan '24

South Africa

Kloof Street House has shown an increase in Food Quality, with a jump from 44% last year to an impressive 50% this year.

Satisfaction Score

50%
6pp

Aspect Rank

27 of 70
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Kloof Street House Menu Selection

Feb '23Jan '24

South Africa

Kloof Street House remains a consumer favourite, maintaining a consistent 77% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

77%

Aspect Rank

10 of 67
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Kloof Street House Dishes

Feb '23Jan '24

South Africa

Kloof Street House is struggling to meet customer expectations, with a 10% decrease in satisfaction in Dishes aspect, falling from 86% last year to 76% this year.

Satisfaction Score

76%
10pp

Aspect Rank

34 of 70
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Kloof Street House Drinks

Feb '23Jan '24

South Africa

Kloof Street House continues to evolve, with a 1% increase in customer satisfaction of Drinks, climbing from 80% last year to 81% this year.

Satisfaction Score

81%
1pp

Aspect Rank

19 of 70
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Kloof Street House Cuisines

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

15 of 23
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Kloof Street House Location

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Kloof Street House Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

12 of 48
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Kloof Street House Conveniently Situated

Feb '23Jan '24

South Africa

Kloof Street House is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

18 of 51
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Kloof Street House Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

35 of 58
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Kloof Street House Ease to Find

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 8
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Kloof Street House Place

Kloof Street House has successfully improved guest experience, as their "Place" satisfaction score jumped from 83% last year to an 86% this year.

Kloof Street House Atmosphere and Décor

Feb '23Jan '24

South Africa

Kloof Street House is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

29 of 70
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Kloof Street House Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

50 of 65
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Kloof Street House Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

37 of 49
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Kloof Street House Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

62 of 70
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Kloof Street House Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

47 of 55
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Kloof Street House Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

34 of 65
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Kloof Street House Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

25 of 55
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Kloof Street House Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

55 of 63
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Kloof Street House Pricing

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Kloof Street House Price

Feb '23Jan '24

South Africa

Kloof Street House is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 40% last year to 39% this year.

Satisfaction Score

39%
1pp

Aspect Rank

50 of 68
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Kloof Street House Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

37 of 40
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Kloof Street House Service

Kloof Street House continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 69% to 72% this year.

Kloof Street House Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 46
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Kloof Street House Dining Options

Feb '23Jan '24

South Africa

Kloof Street House is facing challenges in evolving its Dining Options aspect, with a 8% decrease in customer satisfaction, dropping from 97% last year to 89% this year.

Satisfaction Score

89%
8pp

Aspect Rank

26 of 70
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Kloof Street House Waiting Time

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

37 of 69
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Kloof Street House Order Processing

Feb '23Jan '24

South Africa

Kloof Street House is still the go-to place for customers, as their Order Processing score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

8 of 67
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Kloof Street House Staff

Kloof Street House has demonstrated resilience in the industry, with a 3% increase in customer satisfaction for Staff rising from 61% to 64% this year.

Kloof Street House Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

18 of 59
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Kloof Street House Staff Friendliness

Feb '23Jan '24

South Africa

Kloof Street House is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Staff Friendliness aspect satisfaction score, dropping from 75% to 70% this year.

Satisfaction Score

70%
5pp

Aspect Rank

55 of 70
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Kloof Street House Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

54 of 65
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Kloof Street House Staff Avaliability

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

15 of 22
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Kloof Street House Staff Members

Feb '23Jan '24

South Africa

Kloof Street House is losing some of its appeal, with a concerning 6% decrease in satisfaction for Staff Members dropping from 52% last year to 46% this year.

Satisfaction Score

46%
6pp

Aspect Rank

52 of 70
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