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Reporting period: Aug '23Jul '24

Kloof Street House Overview

<10 Places
Restaurant

Brand Satisfaction

84%
7pp

Country Rank

South Africa
140 of 258

Category Rank

Restaurant
93 of 173

Rating Score

4.1

Sales Power

Sales Index

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Kloof Street House Brand Profile

Aug '23Jul '24

South Africa

Kloof Street House has a much lower satisfaction score for its Pricing compared to its other aspects. However, Kloof Street House has succeeded in its Location aspect, with a 95% satisfaction score.

Location
95%
Place
91%
4pp
Food and Drinks
84%
Service
84%
20pp
Staff
77%
16pp
Pricing
37%
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Kloof Street House Satisfaction Trend

Feb '24Jul '24

South Africa

Kloof Street House's brand satisfaction has decreased compared to previous month and now stands at 87%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Kloof Street House Food and Drinks

Kloof Street House remains a consumer favourite, maintaining a consistent 84% satisfaction score in Food and Drinks aspect for both this year and last year.

Kloof Street House Portion Size

Aug '23Jul '24

South Africa

Kloof Street House is still the go-to place for customers, as their Portion Size score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

84 of 166
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Kloof Street House Food Quality

Aug '23Jul '24

South Africa

Kloof Street House has shown an increase in Food Quality, with a jump from 60% last year to an impressive 62% this year.

Satisfaction Score

62%
2pp

Aspect Rank

90 of 173
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Satisfaction Score

Aspect Rank

36 of 172
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Kloof Street House Dishes

Aug '23Jul '24

South Africa

Kloof Street House continues to evolve, with a 3% increase in customer satisfaction of Dishes, climbing from 70% last year to 73% this year.

Satisfaction Score

73%
3pp

Aspect Rank

110 of 173
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Kloof Street House Drinks

Aug '23Jul '24

South Africa

Kloof Street House has successfully improved guest experience, as their "Drinks" satisfaction score jumped from 83% last year to an 88% this year.

Satisfaction Score

88%
5pp

Aspect Rank

78 of 165
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Kloof Street House Location

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Kloof Street House Parking

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

100 of 129
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Kloof Street House Conveniently Situated

Aug '23Jul '24

South Africa

Kloof Street House is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

68 of 130
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Kloof Street House Views and Surroundings

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

128 of 148
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Kloof Street House Place

Kloof Street House is one of the most promising brand to delight customers. Use Realytics to know more

Kloof Street House Atmosphere and Décor

Aug '23Jul '24

South Africa

Kloof Street House is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

64 of 171
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Kloof Street House Cleanliness and Hygiene

Aug '23Jul '24

South Africa

Kloof Street House remains a consumer favourite, maintaining a consistent 88% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

88%

Aspect Rank

57 of 163
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Kloof Street House Restrooms

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

82 of 118
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Kloof Street House Options for different visitors

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

121 of 172
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Kloof Street House Child-Friendly Conditions

Aug '23Jul '24

South Africa

Kloof Street House is still the go-to place for customers, as their Child-Friendly Conditions score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

109 of 135
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Kloof Street House Comfort

Aug '23Jul '24

South Africa

Kloof Street House remains a consumer favourite, maintaining a consistent 63% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

63%

Aspect Rank

51 of 155
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Kloof Street House Venue Congestion

Aug '23Jul '24

South Africa

Kloof Street House is still the go-to place for customers, as their Venue Congestion score remains high at 21%, consistent with last year's score.

Satisfaction Score

21%

Aspect Rank

55 of 134
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Kloof Street House Dining Area

Aug '23Jul '24

South Africa

Kloof Street House remains a consumer favourite, maintaining a consistent 41% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

41%

Aspect Rank

121 of 156
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Kloof Street House Pricing

Kloof Street House is still the go-to place for customers, as their Pricing score remains high at 37%, consistent with last year's score.

Kloof Street House Price

Aug '23Jul '24

South Africa

Kloof Street House remains a consumer favourite, maintaining a consistent 36% satisfaction score in Price aspect for both this year and last year.

Satisfaction Score

36%

Aspect Rank

150 of 172
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Kloof Street House Promotions

Aug '23Jul '24

South Africa

Kloof Street House is still the go-to place for customers, as their Promotions score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

81 of 95
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Kloof Street House Service

Kloof Street House continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 64% to 84% this year.

Kloof Street House Billing and Payment

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

44 of 107
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Kloof Street House Dining Options

Aug '23Jul '24

South Africa

Kloof Street House is losing some of its appeal, with a concerning 6% decrease in satisfaction for Dining Options dropping from 94% last year to 88% this year.

Satisfaction Score

88%
6pp

Aspect Rank

120 of 173
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Kloof Street House Waiting Time

Aug '23Jul '24

South Africa

Kloof Street House has demonstrated resilience in the industry, with a 22% increase in customer satisfaction for Waiting Time rising from 17% to 39% this year.

Satisfaction Score

39%
22pp

Aspect Rank

79 of 172
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Kloof Street House Order Processing

Aug '23Jul '24

South Africa

Kloof Street House remains a consumer favourite, maintaining a consistent 56% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

56%

Aspect Rank

46 of 171
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Kloof Street House Staff

Kloof Street House has shown an increase in Staff, with a jump from 61% last year to an impressive 77% this year.

Kloof Street House Staff Competence

Aug '23Jul '24

South Africa

Kloof Street House is still the go-to place for customers, as their Staff Competence score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

107 of 142
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Kloof Street House Staff Friendliness

Aug '23Jul '24

South Africa

Kloof Street House continues to evolve, with a 24% increase in customer satisfaction of Staff Friendliness, climbing from 61% last year to 85% this year.

Satisfaction Score

85%
24pp

Aspect Rank

136 of 173
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Kloof Street House Staff Attentiveness

Aug '23Jul '24

South Africa

Kloof Street House remains a consumer favourite, maintaining a consistent 89% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

89%

Aspect Rank

50 of 161
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Kloof Street House Staff Avaliability

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

33 of 50
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Kloof Street House Staff Members

Aug '23Jul '24

South Africa

Kloof Street House is struggling to meet customer expectations, with a 1% decrease in satisfaction in Staff Members aspect, falling from 55% last year to 54% this year.

Satisfaction Score

54%
1pp

Aspect Rank

148 of 173
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