KFC Brand Profile
Jul '23 — Jun '24
South Africa
KFC has a much lower satisfaction score for its Location compared to its other aspects. However, KFC has succeeded in its Place aspect, with a 79% satisfaction score.
KFC Satisfaction Trend
Jan '24 — Jun '24
South Africa
KFC's brand satisfaction has increased compared to previous month and now stands at 79%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
KFC Food and Drinks
KFC has shown an increase in Food and Drinks, with a jump from 53% last year to an impressive 66% this year.
KFC Portion Size
Jul '23 — Jun '24
South Africa
KFC is losing some of its appeal, with a concerning 1% decrease in satisfaction for Portion Size dropping from 48% last year to 47% this year.
Satisfaction Score
Aspect Rank
KFC Food Quality
Jul '23 — Jun '24
South Africa
KFC continues to evolve, with a 11% increase in customer satisfaction of Food Quality, climbing from 46% last year to 57% this year.
Satisfaction Score
Aspect Rank
KFC Menu Selection
Jul '23 — Jun '24
South Africa
KFC is struggling to meet customer expectations, with a 4% decrease in satisfaction in Menu Selection aspect, falling from 26% last year to 22% this year.
Satisfaction Score
Aspect Rank
KFC Dishes
Jul '23 — Jun '24
South Africa
KFC has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 41% last year to an 50% this year.
Satisfaction Score
Aspect Rank
KFC Drinks
Jul '23 — Jun '24
South Africa
KFC is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 49% last year to 47% this year.
Satisfaction Score
Aspect Rank
KFC Location
KFC continues to improve, with a notable increase in customer satisfaction for their Location aspect, rising from 59% to 62% this year.
KFC Parking
Jul '23 — Jun '24
South Africa
KFC has demonstrated resilience in the industry, with a 5% increase in customer satisfaction for Parking rising from 45% to 50% this year.
Satisfaction Score
Aspect Rank
KFC Conveniently Situated
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
KFC Views and Surroundings
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
KFC Place
KFC has shown an increase in Place, with a jump from 67% last year to an impressive 79% this year.
KFC Atmosphere and Décor
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
KFC Cleanliness and Hygiene
Jul '23 — Jun '24
South Africa
KFC continues to evolve, with a 8% increase in customer satisfaction of Cleanliness and Hygiene, climbing from 79% last year to 87% this year.
Satisfaction Score
Aspect Rank
KFC Restrooms
Jul '23 — Jun '24
South Africa
KFC has successfully improved guest experience, as their "Restrooms" satisfaction score jumped from 30% last year to an 37% this year.
Satisfaction Score
Aspect Rank
KFC Options for different visitors
Jul '23 — Jun '24
South Africa
KFC continues to improve, with a notable increase in customer satisfaction for their Options for different visitors aspect, rising from 70% to 79% this year.
Satisfaction Score
Aspect Rank
KFC Child-Friendly Conditions
Jul '23 — Jun '24
South Africa
KFC is facing challenges in evolving its Child-Friendly Conditions aspect, with a 5% decrease in customer satisfaction, dropping from 87% last year to 82% this year.
Satisfaction Score
Aspect Rank
KFC Comfort
Jul '23 — Jun '24
South Africa
KFC is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Comfort aspect satisfaction score, dropping from 51% to 49% this year.
Satisfaction Score
Aspect Rank
KFC Venue Congestion
Jul '23 — Jun '24
South Africa
KFC has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Venue Congestion rising from 20% to 24% this year.
Satisfaction Score
Aspect Rank
KFC Dining Area
Jul '23 — Jun '24
South Africa
KFC has shown an increase in Dining Area, with a jump from 34% last year to an impressive 41% this year.
Satisfaction Score
Aspect Rank
KFC Pricing
KFC continues to evolve, with a 14% increase in customer satisfaction of Pricing, climbing from 58% last year to 72% this year.
KFC Price
Jul '23 — Jun '24
South Africa
KFC has successfully improved guest experience, as their "Price" satisfaction score jumped from 59% last year to an 72% this year.
Satisfaction Score
Aspect Rank
KFC Promotions
Jul '23 — Jun '24
South Africa
KFC continues to improve, with a notable increase in customer satisfaction for their Promotions aspect, rising from 51% to 72% this year.
Satisfaction Score
Aspect Rank
KFC Service
KFC has demonstrated resilience in the industry, with a 16% increase in customer satisfaction for Service rising from 50% to 66% this year.
KFC Billing and Payment
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
KFC Opening Hours
Jul '23 — Jun '24
South Africa
KFC has shown an increase in Opening Hours, with a jump from 28% last year to an impressive 34% this year.
Satisfaction Score
Aspect Rank
KFC Dining Options
Jul '23 — Jun '24
South Africa
KFC continues to evolve, with a 9% increase in customer satisfaction of Dining Options, climbing from 56% last year to 65% this year.
Satisfaction Score
Aspect Rank
KFC Online Facilities
Jul '23 — Jun '24
South Africa
KFC has successfully improved guest experience, as their "Online Facilities" satisfaction score jumped from 36% last year to an 42% this year.
Satisfaction Score
Aspect Rank
KFC Waiting Time
Jul '23 — Jun '24
South Africa
KFC continues to improve, with a notable increase in customer satisfaction for their Waiting Time aspect, rising from 41% to 55% this year.
Satisfaction Score
Aspect Rank
KFC Order Processing
Jul '23 — Jun '24
South Africa
KFC has demonstrated resilience in the industry, with a 15% increase in customer satisfaction for Order Processing rising from 25% to 40% this year.
Satisfaction Score
Aspect Rank
KFC Staff
KFC has shown an increase in Staff, with a jump from 66% last year to an impressive 73% this year.
KFC Staff Competence
Jul '23 — Jun '24
South Africa
KFC continues to evolve, with a 8% increase in customer satisfaction of Staff Competence, climbing from 45% last year to 53% this year.
Satisfaction Score
Aspect Rank
KFC Staff Friendliness
Jul '23 — Jun '24
South Africa
KFC has successfully improved guest experience, as their "Staff Friendliness" satisfaction score jumped from 80% last year to an 84% this year.
Satisfaction Score
Aspect Rank
KFC Staff Attentiveness
Jul '23 — Jun '24
South Africa
KFC continues to improve, with a notable increase in customer satisfaction for their Staff Attentiveness aspect, rising from 33% to 37% this year.
Satisfaction Score
Aspect Rank
KFC Staff Avaliability
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
KFC Staff Members
Jul '23 — Jun '24
South Africa
KFC has demonstrated resilience in the industry, with a 11% increase in customer satisfaction for Staff Members rising from 47% to 58% this year.
Satisfaction Score
Aspect Rank
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