KFC Brand Profile
Aug '23 — Jul '24
South Africa
KFC has a much lower satisfaction score for its Location compared to its other aspects. However, KFC has succeeded in its Place aspect, with a 81% satisfaction score.
KFC Satisfaction Trend
Feb '24 — Jul '24
South Africa
KFC's brand satisfaction has increased compared to previous month and now stands at 81%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
KFC Food and Drinks
KFC has shown an increase in Food and Drinks, with a jump from 52% last year to an impressive 68% this year.
KFC Portion Size
Aug '23 — Jul '24
South Africa
KFC continues to evolve, with a 2% increase in customer satisfaction of Portion Size, climbing from 45% last year to 47% this year.
Satisfaction Score
Aspect Rank
KFC Food Quality
Aug '23 — Jul '24
South Africa
KFC has successfully improved guest experience, as their "Food Quality" satisfaction score jumped from 45% last year to an 59% this year.
Satisfaction Score
Aspect Rank
KFC Menu Selection
Aug '23 — Jul '24
South Africa
KFC continues to improve, with a notable increase in customer satisfaction for their Menu Selection aspect, rising from 25% to 27% this year.
Satisfaction Score
Aspect Rank
KFC Dishes
Aug '23 — Jul '24
South Africa
KFC has demonstrated resilience in the industry, with a 12% increase in customer satisfaction for Dishes rising from 40% to 52% this year.
Satisfaction Score
Aspect Rank
KFC Drinks
Aug '23 — Jul '24
South Africa
KFC is losing some of its appeal, with a concerning 8% decrease in satisfaction for Drinks dropping from 51% last year to 43% this year.
Satisfaction Score
Aspect Rank
KFC Location
KFC has shown an increase in Location, with a jump from 57% last year to an impressive 60% this year.
KFC Parking
Aug '23 — Jul '24
South Africa
KFC continues to evolve, with a 5% increase in customer satisfaction of Parking, climbing from 44% last year to 49% this year.
Satisfaction Score
Aspect Rank
KFC Conveniently Situated
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
KFC Views and Surroundings
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
KFC Place
KFC has successfully improved guest experience, as their "Place" satisfaction score jumped from 68% last year to an 81% this year.
KFC Atmosphere and Décor
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
KFC Cleanliness and Hygiene
Aug '23 — Jul '24
South Africa
KFC continues to improve, with a notable increase in customer satisfaction for their Cleanliness and Hygiene aspect, rising from 79% to 88% this year.
Satisfaction Score
Aspect Rank
KFC Restrooms
Aug '23 — Jul '24
South Africa
KFC has demonstrated resilience in the industry, with a 11% increase in customer satisfaction for Restrooms rising from 30% to 41% this year.
Satisfaction Score
Aspect Rank
KFC Options for different visitors
Aug '23 — Jul '24
South Africa
KFC has shown an increase in Options for different visitors, with a jump from 67% last year to an impressive 79% this year.
Satisfaction Score
Aspect Rank
KFC Child-Friendly Conditions
Aug '23 — Jul '24
South Africa
KFC continues to evolve, with a 2% increase in customer satisfaction of Child-Friendly Conditions, climbing from 82% last year to 84% this year.
Satisfaction Score
Aspect Rank
KFC Comfort
Aug '23 — Jul '24
South Africa
KFC is struggling to meet customer expectations, with a 1% decrease in satisfaction in Comfort aspect, falling from 52% last year to 51% this year.
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Aspect Rank
KFC Venue Congestion
Aug '23 — Jul '24
South Africa
KFC has successfully improved guest experience, as their "Venue Congestion" satisfaction score jumped from 20% last year to an 24% this year.
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Aspect Rank
KFC Dining Area
Aug '23 — Jul '24
South Africa
KFC continues to improve, with a notable increase in customer satisfaction for their Dining Area aspect, rising from 37% to 40% this year.
Satisfaction Score
Aspect Rank
KFC Work and study friendly
Aug '23 — Jul '24
South Africa
KFC remains a consumer favourite, maintaining a consistent 81% satisfaction score in Work and study friendly aspect for both this year and last year.
Satisfaction Score
Aspect Rank
KFC Pricing
KFC has demonstrated resilience in the industry, with a 13% increase in customer satisfaction for Pricing rising from 59% to 72% this year.
KFC Price
Aug '23 — Jul '24
South Africa
KFC has shown an increase in Price, with a jump from 61% last year to an impressive 72% this year.
Satisfaction Score
Aspect Rank
KFC Promotions
Aug '23 — Jul '24
South Africa
KFC is still the go-to place for customers, as their Promotions score remains high at 69%, consistent with last year's score.
Satisfaction Score
Aspect Rank
KFC Service
KFC continues to evolve, with a 19% increase in customer satisfaction of Service, climbing from 50% last year to 69% this year.
KFC Billing and Payment
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
KFC Opening Hours
Aug '23 — Jul '24
South Africa
KFC has successfully improved guest experience, as their "Opening Hours" satisfaction score jumped from 26% last year to an 34% this year.
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Aspect Rank
KFC Dining Options
Aug '23 — Jul '24
South Africa
KFC continues to improve, with a notable increase in customer satisfaction for their Dining Options aspect, rising from 55% to 66% this year.
Satisfaction Score
Aspect Rank
KFC Online Facilities
Aug '23 — Jul '24
South Africa
KFC has demonstrated resilience in the industry, with a 12% increase in customer satisfaction for Online Facilities rising from 37% to 49% this year.
Satisfaction Score
Aspect Rank
KFC Waiting Time
Aug '23 — Jul '24
South Africa
KFC has shown an increase in Waiting Time, with a jump from 40% last year to an impressive 58% this year.
Satisfaction Score
Aspect Rank
KFC Order Processing
Aug '23 — Jul '24
South Africa
KFC continues to evolve, with a 19% increase in customer satisfaction of Order Processing, climbing from 24% last year to 43% this year.
Satisfaction Score
Aspect Rank
KFC Staff
KFC has successfully improved guest experience, as their "Staff" satisfaction score jumped from 64% last year to an 74% this year.
KFC Staff Competence
Aug '23 — Jul '24
South Africa
KFC continues to improve, with a notable increase in customer satisfaction for their Staff Competence aspect, rising from 47% to 50% this year.
Satisfaction Score
Aspect Rank
KFC Staff Friendliness
Aug '23 — Jul '24
South Africa
KFC has demonstrated resilience in the industry, with a 6% increase in customer satisfaction for Staff Friendliness rising from 79% to 85% this year.
Satisfaction Score
Aspect Rank
KFC Staff Attentiveness
Aug '23 — Jul '24
South Africa
KFC has shown an increase in Staff Attentiveness, with a jump from 31% last year to an impressive 37% this year.
Satisfaction Score
Aspect Rank
KFC Staff Avaliability
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
KFC Staff Members
Aug '23 — Jul '24
South Africa
KFC continues to evolve, with a 18% increase in customer satisfaction of Staff Members, climbing from 46% last year to 64% this year.
Satisfaction Score
Aspect Rank
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