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Reporting period: Feb '23Jan '24

John Dory's Overview

10-100 Places
Restaurant

Brand Satisfaction

76%

Country Rank

South Africa
21 of 45

Category Rank

Restaurant
11 of 31

Rating Score

3.8

Sales Power

Sales Index

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John Dory's Brand Profile

Feb '23Jan '24

South Africa

John Dory's has a much lower satisfaction score for its Location compared to its other aspects. However, John Dory's has succeeded in its Staff aspect, with a 79% satisfaction score.

Staff
79%
1pp
Place
79%
1pp
Food and Drinks
75%
2pp
Service
74%
3pp
Pricing
74%
3pp
Location
0%
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John Dory's Food and Drinks

John Dory's is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food and Drinks dropping from 77% last year to 75% this year.

John Dory's Portion Size

Feb '23Jan '24

South Africa

John Dory's has shown an increase in Portion Size, with a jump from 64% last year to an impressive 65% this year.

Satisfaction Score

65%
1pp

Aspect Rank

5 of 31
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John Dory's Food Quality

Feb '23Jan '24

South Africa

John Dory's is struggling to meet customer expectations, with a 8% decrease in satisfaction in Food Quality aspect, falling from 54% last year to 46% this year.

Satisfaction Score

46%
8pp

Aspect Rank

13 of 31
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John Dory's Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

16 of 31
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John Dory's Dishes

Feb '23Jan '24

South Africa

John Dory's remains a consumer favourite, maintaining a consistent 72% satisfaction score in Dishes aspect for both this year and last year.

Satisfaction Score

72%

Aspect Rank

15 of 31
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John Dory's Drinks

Feb '23Jan '24

South Africa

John Dory's is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 66% last year to 63% this year.

Satisfaction Score

63%
3pp

Aspect Rank

17 of 31
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John Dory's Cuisines

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

18 of 19
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John Dory's Location

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John Dory's Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

30 of 30
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John Dory's Conveniently Situated

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

18 of 25
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John Dory's Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 23
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John Dory's Place

John Dory's continues to evolve, with a 1% increase in customer satisfaction of Place, climbing from 78% last year to 79% this year.

John Dory's Atmosphere and Décor

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

10 of 31
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John Dory's Cleanliness and Hygiene

Feb '23Jan '24

South Africa

John Dory's is facing challenges in evolving its Cleanliness and Hygiene aspect, with a 5% decrease in customer satisfaction, dropping from 62% last year to 57% this year.

Satisfaction Score

57%
5pp

Aspect Rank

10 of 31
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John Dory's Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

17 of 25
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John Dory's Options for different visitors

Feb '23Jan '24

South Africa

John Dory's is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Options for different visitors aspect satisfaction score, dropping from 91% to 86% this year.

Satisfaction Score

86%
5pp

Aspect Rank

13 of 31
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John Dory's Child-Friendly Conditions

Feb '23Jan '24

South Africa

John Dory's is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

2 of 26
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John Dory's Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

15 of 28
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John Dory's Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

16 of 27
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John Dory's Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

15 of 30
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John Dory's Work and study friendly

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 18
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John Dory's Pricing

John Dory's is losing some of its appeal, with a concerning 3% decrease in satisfaction for Pricing dropping from 77% last year to 74% this year.

John Dory's Price

Feb '23Jan '24

South Africa

John Dory's is struggling to meet customer expectations, with a 3% decrease in satisfaction in Price aspect, falling from 77% last year to 74% this year.

Satisfaction Score

74%
3pp

Aspect Rank

10 of 31
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John Dory's Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

22 of 26
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John Dory's Service

John Dory's has successfully improved guest experience, as their "Service" satisfaction score jumped from 71% last year to an 74% this year.

John Dory's Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

20 of 28
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John Dory's Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 29
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John Dory's Dining Options

Feb '23Jan '24

South Africa

John Dory's is losing its edge, with a noticeable decrease in guest satisfaction in Dining Options aspect, down from 88% last year to 83% this year.

Satisfaction Score

83%
5pp

Aspect Rank

11 of 31
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John Dory's Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 27
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John Dory's Waiting Time

Feb '23Jan '24

South Africa

John Dory's continues to improve, with a notable increase in customer satisfaction for their Waiting Time aspect, rising from 29% to 30% this year.

Satisfaction Score

30%
1pp

Aspect Rank

14 of 31
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John Dory's Order Processing

Feb '23Jan '24

South Africa

John Dory's is facing challenges in evolving its Order Processing aspect, with a 6% decrease in customer satisfaction, dropping from 42% last year to 36% this year.

Satisfaction Score

36%
6pp

Aspect Rank

7 of 31
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John Dory's Staff

John Dory's is facing challenges in maintaining its customer experience, with a noticeable 1% decrease in their Staff aspect satisfaction score, dropping from 80% to 79% this year.

John Dory's Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

12 of 30
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John Dory's Staff Friendliness

Feb '23Jan '24

South Africa

John Dory's is losing some of its appeal, with a concerning 4% decrease in satisfaction for Staff Friendliness dropping from 93% last year to 89% this year.

Satisfaction Score

89%
4pp

Aspect Rank

12 of 31
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John Dory's Staff Attentiveness

Feb '23Jan '24

South Africa

John Dory's is struggling to meet customer expectations, with a 6% decrease in satisfaction in Staff Attentiveness aspect, falling from 68% last year to 62% this year.

Satisfaction Score

62%
6pp

Aspect Rank

6 of 30
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John Dory's Staff Avaliability

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

15 of 22
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John Dory's Staff Members

Feb '23Jan '24

South Africa

John Dory's has demonstrated resilience in the industry, with a 6% increase in customer satisfaction for Staff Members rising from 67% to 73% this year.

Satisfaction Score

73%
6pp

Aspect Rank

8 of 31
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