Hooters Brand Profile
Aug '23 — Jul '24
South Africa
Hooters has a much lower satisfaction score for its Service compared to its other aspects. However, Hooters has succeeded in its Place aspect, with a 87% satisfaction score.
Hooters Satisfaction Trend
Feb '24 — Jul '24
South Africa
Hooters's brand satisfaction has decreased compared to previous month and now stands at 56%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Hooters Food and Drinks
Hooters is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 84% last year to 83% this year.
Hooters Portion Size
Aug '23 — Jul '24
South Africa
Hooters remains a consumer favourite, maintaining a consistent 60% satisfaction score in Portion Size aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Hooters Food Quality
Aug '23 — Jul '24
South Africa
Hooters has shown an increase in Food Quality, with a jump from 34% last year to an impressive 42% this year.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Hooters Dishes
Aug '23 — Jul '24
South Africa
Hooters is still the go-to place for customers, as their Dishes score remains high at 82%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Hooters Drinks
Aug '23 — Jul '24
South Africa
Hooters remains a consumer favourite, maintaining a consistent 80% satisfaction score in Drinks aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Hooters Place
Hooters is struggling to meet customer expectations, with a 3% decrease in satisfaction in Place aspect, falling from 90% last year to 87% this year.
Hooters Atmosphere and Décor
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
Hooters Cleanliness and Hygiene
Aug '23 — Jul '24
South Africa
Hooters is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 33%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Hooters Options for different visitors
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
Hooters Child-Friendly Conditions
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Hooters Venue Congestion
Aug '23 — Jul '24
South Africa
Hooters remains a consumer favourite, maintaining a consistent 50% satisfaction score in Venue Congestion aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Hooters Service
Hooters continues to evolve, with a 8% increase in customer satisfaction of Service, climbing from 64% last year to 72% this year.
Satisfaction Score
Aspect Rank
Hooters Dining Options
Aug '23 — Jul '24
South Africa
Hooters is still the go-to place for customers, as their Dining Options score remains high at 89%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Hooters Waiting Time
Aug '23 — Jul '24
South Africa
Hooters has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 33% last year to an 37% this year.
Satisfaction Score
Aspect Rank
Hooters Order Processing
Aug '23 — Jul '24
South Africa
Hooters remains a consumer favourite, maintaining a consistent 37% satisfaction score in Order Processing aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Hooters Staff
Hooters is still the go-to place for customers, as their Staff score remains high at 79%, consistent with last year's score.
Hooters Staff Competence
Aug '23 — Jul '24
South Africa
Hooters remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Competence aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Hooters Staff Friendliness
Aug '23 — Jul '24
South Africa
Hooters continues to improve, with a notable increase in customer satisfaction for their Staff Friendliness aspect, rising from 84% to 87% this year.
Satisfaction Score
Aspect Rank
Hooters Staff Attentiveness
Aug '23 — Jul '24
South Africa
Hooters is still the go-to place for customers, as their Staff Attentiveness score remains high at 54%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Hooters Staff Members
Aug '23 — Jul '24
South Africa
Hooters has demonstrated resilience in the industry, with a 2% increase in customer satisfaction for Staff Members rising from 70% to 72% this year.
Satisfaction Score
Aspect Rank
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