Hard Rock Cafe Brand Profile
Aug '23 — Jul '24
South Africa
Hard Rock Cafe has a much lower satisfaction score for its Food and Drinks compared to its other aspects. However, Hard Rock Cafe has succeeded in its Service aspect, with a 85% satisfaction score.
Hard Rock Cafe Satisfaction Trend
Feb '24 — Jul '24
South Africa
Hard Rock Cafe's brand satisfaction has increased compared to previous month and now stands at 77%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Hard Rock Cafe Food and Drinks
Hard Rock Cafe is losing some of its appeal, with a concerning 17% decrease in satisfaction for Food and Drinks dropping from 81% last year to 64% this year.
Hard Rock Cafe Portion Size
Aug '23 — Jul '24
South Africa
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Aspect Rank
Hard Rock Cafe Food Quality
Aug '23 — Jul '24
South Africa
Hard Rock Cafe is struggling to meet customer expectations, with a 24% decrease in satisfaction in Food Quality aspect, falling from 46% last year to 22% this year.
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Hard Rock Cafe Menu Selection
Aug '23 — Jul '24
South Africa
Hard Rock Cafe remains a consumer favourite, maintaining a consistent 33% satisfaction score in Menu Selection aspect for both this year and last year.
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Hard Rock Cafe Dishes
Aug '23 — Jul '24
South Africa
Hard Rock Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 73% last year to 56% this year.
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Hard Rock Cafe Drinks
Aug '23 — Jul '24
South Africa
Hard Rock Cafe is facing challenges in evolving its Drinks aspect, with a 14% decrease in customer satisfaction, dropping from 90% last year to 76% this year.
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Hard Rock Cafe Cuisines
Aug '23 — Jul '24
South Africa
Hard Rock Cafe is still the go-to place for customers, as their Cuisines score remains high at 50%, consistent with last year's score.
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Hard Rock Cafe Place
Hard Rock Cafe is facing challenges in maintaining its customer experience, with a noticeable 4% decrease in their Place aspect satisfaction score, dropping from 87% to 83% this year.
Hard Rock Cafe Atmosphere and Décor
Aug '23 — Jul '24
South Africa
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Hard Rock Cafe Cleanliness and Hygiene
Aug '23 — Jul '24
South Africa
Hard Rock Cafe remains a consumer favourite, maintaining a consistent 22% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.
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Hard Rock Cafe Restrooms
Aug '23 — Jul '24
South Africa
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Hard Rock Cafe Options for different visitors
Aug '23 — Jul '24
South Africa
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Hard Rock Cafe Child-Friendly Conditions
Aug '23 — Jul '24
South Africa
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Hard Rock Cafe Venue Congestion
Aug '23 — Jul '24
South Africa
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Hard Rock Cafe Dining Area
Aug '23 — Jul '24
South Africa
Hard Rock Cafe is still the go-to place for customers, as their Dining Area score remains high at 50%, consistent with last year's score.
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Aspect Rank
Hard Rock Cafe Service
Hard Rock Cafe is losing some of its appeal, with a concerning 7% decrease in satisfaction for Service dropping from 92% last year to 85% this year.
Hard Rock Cafe Billing and Payment
Aug '23 — Jul '24
South Africa
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Hard Rock Cafe Opening Hours
Aug '23 — Jul '24
South Africa
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Hard Rock Cafe Dining Options
Aug '23 — Jul '24
South Africa
Hard Rock Cafe remains a consumer favourite, maintaining a consistent 89% satisfaction score in Dining Options aspect for both this year and last year.
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Aspect Rank
Hard Rock Cafe Waiting Time
Aug '23 — Jul '24
South Africa
Hard Rock Cafe has shown an increase in Waiting Time, with a jump from 42% last year to an impressive 62% this year.
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Aspect Rank
Hard Rock Cafe Order Processing
Aug '23 — Jul '24
South Africa
Hard Rock Cafe is struggling to meet customer expectations, with a 19% decrease in satisfaction in Order Processing aspect, falling from 46% last year to 27% this year.
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Hard Rock Cafe Staff
Hard Rock Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 92% last year to 81% this year.
Hard Rock Cafe Staff Competence
Aug '23 — Jul '24
South Africa
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Hard Rock Cafe Staff Friendliness
Aug '23 — Jul '24
South Africa
Hard Rock Cafe is facing challenges in evolving its Staff Friendliness aspect, with a 14% decrease in customer satisfaction, dropping from 95% last year to 81% this year.
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Hard Rock Cafe Staff Attentiveness
Aug '23 — Jul '24
South Africa
Hard Rock Cafe is facing challenges in maintaining its customer experience, with a noticeable 25% decrease in their Staff Attentiveness aspect satisfaction score, dropping from 80% to 55% this year.
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Aspect Rank
Hard Rock Cafe Staff Members
Aug '23 — Jul '24
South Africa
Hard Rock Cafe is losing some of its appeal, with a concerning 5% decrease in satisfaction for Staff Members dropping from 88% last year to 83% this year.
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Aspect Rank