Hard Rock Cafe Brand Profile
Jul '23 — Jun '24
South Africa
Hard Rock Cafe has a much lower satisfaction score for its Food and Drinks compared to its other aspects. However, Hard Rock Cafe has succeeded in its Service aspect, with a 86% satisfaction score.
Hard Rock Cafe Satisfaction Trend
Jan '24 — Jun '24
South Africa
Hard Rock Cafe's brand satisfaction has decreased compared to previous month and now stands at 74%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Hard Rock Cafe Food and Drinks
Hard Rock Cafe is losing some of its appeal, with a concerning 20% decrease in satisfaction for Food and Drinks dropping from 84% last year to 64% this year.
Hard Rock Cafe Food Quality
Jul '23 — Jun '24
South Africa
Hard Rock Cafe is struggling to meet customer expectations, with a 26% decrease in satisfaction in Food Quality aspect, falling from 50% last year to 24% this year.
Satisfaction Score
Aspect Rank
Hard Rock Cafe Dishes
Jul '23 — Jun '24
South Africa
Hard Rock Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 75% last year to 58% this year.
Satisfaction Score
Aspect Rank
Hard Rock Cafe Place
Hard Rock Cafe is facing challenges in evolving its Place aspect, with a 5% decrease in customer satisfaction, dropping from 86% last year to 81% this year.
Hard Rock Cafe Atmosphere and Décor
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
Hard Rock Cafe Service
Hard Rock Cafe is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Service aspect satisfaction score, dropping from 92% to 86% this year.
Hard Rock Cafe Staff
Hard Rock Cafe is losing some of its appeal, with a concerning 11% decrease in satisfaction for Staff dropping from 92% last year to 81% this year.
Hard Rock Cafe Staff Friendliness
Jul '23 — Jun '24
South Africa
Hard Rock Cafe is struggling to meet customer expectations, with a 14% decrease in satisfaction in Staff Friendliness aspect, falling from 97% last year to 83% this year.
Satisfaction Score
Aspect Rank
Hard Rock Cafe Staff Members
Jul '23 — Jun '24
South Africa
Hard Rock Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Staff Members aspect, down from 90% last year to 84% this year.
Satisfaction Score
Aspect Rank
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