Hard Rock Cafe Overview

Hard Rock Cafe is struggling to meet customer expectations, with a 24% decrease in satisfaction in Food Quality aspect, falling from 46% last year to 22% this year.

Hard Rock Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 73% last year to 56% this year.

Hard Rock Cafe is facing challenges in evolving its Drinks aspect, with a 14% decrease in customer satisfaction, dropping from 90% last year to 76% this year.

Hard Rock Cafe remains a consumer favourite, maintaining a consistent 22% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Hard Rock Cafe is still the go-to place for customers, as their Dining Area score remains high at 50%, consistent with last year's score.

Hard Rock Cafe has shown an increase in Waiting Time, with a jump from 42% last year to an impressive 62% this year.

Hard Rock Cafe is struggling to meet customer expectations, with a 19% decrease in satisfaction in Order Processing aspect, falling from 46% last year to 27% this year.

Hard Rock Cafe is facing challenges in evolving its Staff Friendliness aspect, with a 14% decrease in customer satisfaction, dropping from 95% last year to 81% this year.

Hard Rock Cafe is losing some of its appeal, with a concerning 5% decrease in satisfaction for Staff Members dropping from 88% last year to 83% this year.