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Reporting period: Feb '23Jan '24

GrubHouse Diner Overview

<10 Places
Restaurant

Brand Satisfaction

76%
3pp

Country Rank

South Africa
74 of 92

Category Rank

Restaurant
55 of 70

Rating Score

3.7

Sales Power

Sales Index

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GrubHouse Diner Brand Profile

Feb '23Jan '24

South Africa

GrubHouse Diner has a much lower satisfaction score for its Location compared to its other aspects. However, GrubHouse Diner has succeeded in its Pricing aspect, with a 80% satisfaction score.

Pricing
80%
7pp
Place
78%
9pp
Food and Drinks
77%
5pp
Staff
74%
4pp
Service
73%
13pp
Location
0%
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GrubHouse Diner Food and Drinks

GrubHouse Diner is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food and Drinks dropping from 82% last year to 77% this year.

GrubHouse Diner Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

40 of 61
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GrubHouse Diner Food Quality

Feb '23Jan '24

South Africa

GrubHouse Diner has shown an increase in Food Quality, with a jump from 35% last year to an impressive 40% this year.

Satisfaction Score

40%
5pp

Aspect Rank

41 of 70
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GrubHouse Diner Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

61 of 67
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GrubHouse Diner Dishes

Feb '23Jan '24

South Africa

GrubHouse Diner is struggling to meet customer expectations, with a 7% decrease in satisfaction in Dishes aspect, falling from 74% last year to 67% this year.

Satisfaction Score

67%
7pp

Aspect Rank

47 of 70
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GrubHouse Diner Drinks

Feb '23Jan '24

South Africa

GrubHouse Diner is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 82% last year to 80% this year.

Satisfaction Score

80%
2pp

Aspect Rank

20 of 70
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GrubHouse Diner Cuisines

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

14 of 23
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GrubHouse Diner Location

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GrubHouse Diner Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

21 of 48
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GrubHouse Diner Ease to Find

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 8
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GrubHouse Diner Place

GrubHouse Diner is facing challenges in evolving its Place aspect, with a 9% decrease in customer satisfaction, dropping from 87% last year to 78% this year.

GrubHouse Diner Atmosphere and Décor

Feb '23Jan '24

South Africa

GrubHouse Diner is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

22 of 70
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GrubHouse Diner Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

53 of 65
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GrubHouse Diner Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

32 of 49
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GrubHouse Diner Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

12 of 70
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GrubHouse Diner Child-Friendly Conditions

Feb '23Jan '24

South Africa

GrubHouse Diner is facing challenges in maintaining its customer experience, with a noticeable 10% decrease in their Child-Friendly Conditions aspect satisfaction score, dropping from 90% to 80% this year.

Satisfaction Score

80%
10pp

Aspect Rank

11 of 55
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GrubHouse Diner Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

50 of 65
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GrubHouse Diner Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

18 of 55
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GrubHouse Diner Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

47 of 63
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GrubHouse Diner Pricing

GrubHouse Diner is losing some of its appeal, with a concerning 7% decrease in satisfaction for Pricing dropping from 87% last year to 80% this year.

GrubHouse Diner Price

Feb '23Jan '24

South Africa

GrubHouse Diner is struggling to meet customer expectations, with a 6% decrease in satisfaction in Price aspect, falling from 88% last year to 82% this year.

Satisfaction Score

82%
6pp

Aspect Rank

16 of 68
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GrubHouse Diner Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

36 of 40
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GrubHouse Diner Service

GrubHouse Diner continues to evolve, with a 13% increase in customer satisfaction of Service, climbing from 60% last year to 73% this year.

GrubHouse Diner Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

23 of 46
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GrubHouse Diner Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 30
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GrubHouse Diner Dining Options

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

67 of 70
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GrubHouse Diner Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 17
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GrubHouse Diner Waiting Time

Feb '23Jan '24

South Africa

GrubHouse Diner has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 25% last year to an 34% this year.

Satisfaction Score

34%
9pp

Aspect Rank

12 of 69
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GrubHouse Diner Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

55 of 67
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GrubHouse Diner Staff

GrubHouse Diner is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 78% last year to 74% this year.

GrubHouse Diner Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

39 of 59
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GrubHouse Diner Staff Friendliness

Feb '23Jan '24

South Africa

GrubHouse Diner is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

36 of 70
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GrubHouse Diner Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

34 of 65
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GrubHouse Diner Staff Members

Feb '23Jan '24

South Africa

GrubHouse Diner continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 57% to 62% this year.

Satisfaction Score

62%
5pp

Aspect Rank

45 of 70
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