GrubHouse Diner Brand Profile
Jul '23 — Jun '24
South Africa
GrubHouse Diner has a much lower satisfaction score for its Staff compared to its other aspects. However, GrubHouse Diner has succeeded in its Pricing aspect, with a 85% satisfaction score.
GrubHouse Diner Satisfaction Trend
Jan '24 — Jun '24
South Africa
GrubHouse Diner's brand satisfaction has decreased compared to previous month and now stands at 69%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
GrubHouse Diner Food and Drinks
GrubHouse Diner is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 80% last year to 79% this year.
GrubHouse Diner Food Quality
Jul '23 — Jun '24
South Africa
GrubHouse Diner has shown an increase in Food Quality, with a jump from 29% last year to an impressive 31% this year.
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GrubHouse Diner Dishes
Jul '23 — Jun '24
South Africa
GrubHouse Diner continues to evolve, with a 7% increase in customer satisfaction of Dishes, climbing from 64% last year to 71% this year.
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Aspect Rank
GrubHouse Diner Drinks
Jul '23 — Jun '24
South Africa
GrubHouse Diner is struggling to meet customer expectations, with a 4% decrease in satisfaction in Drinks aspect, falling from 84% last year to 80% this year.
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Aspect Rank
GrubHouse Diner Place
GrubHouse Diner is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 89% last year to 81% this year.
GrubHouse Diner Atmosphere and Décor
Jul '23 — Jun '24
South Africa
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GrubHouse Diner Options for different visitors
Jul '23 — Jun '24
South Africa
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GrubHouse Diner Child-Friendly Conditions
Jul '23 — Jun '24
South Africa
GrubHouse Diner is facing challenges in evolving its Child-Friendly Conditions aspect, with a 8% decrease in customer satisfaction, dropping from 96% last year to 88% this year.
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Aspect Rank
GrubHouse Diner Pricing
GrubHouse Diner is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Pricing aspect satisfaction score, dropping from 91% to 85% this year.
GrubHouse Diner Price
Jul '23 — Jun '24
South Africa
GrubHouse Diner is losing some of its appeal, with a concerning 7% decrease in satisfaction for Price dropping from 91% last year to 84% this year.
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Aspect Rank
GrubHouse Diner Service
GrubHouse Diner has successfully improved guest experience, as their "Service" satisfaction score jumped from 63% last year to an 76% this year.
GrubHouse Diner Dining Options
Jul '23 — Jun '24
South Africa
GrubHouse Diner remains a consumer favourite, maintaining a consistent 89% satisfaction score in Dining Options aspect for both this year and last year.
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GrubHouse Diner Waiting Time
Jul '23 — Jun '24
South Africa
GrubHouse Diner continues to improve, with a notable increase in customer satisfaction for their Waiting Time aspect, rising from 25% to 39% this year.
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GrubHouse Diner Order Processing
Jul '23 — Jun '24
South Africa
GrubHouse Diner is still the go-to place for customers, as their Order Processing score remains high at 33%, consistent with last year's score.
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GrubHouse Diner Staff
GrubHouse Diner is struggling to meet customer expectations, with a 6% decrease in satisfaction in Staff aspect, falling from 80% last year to 74% this year.
GrubHouse Diner Staff Friendliness
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
GrubHouse Diner Staff Members
Jul '23 — Jun '24
South Africa
GrubHouse Diner has demonstrated resilience in the industry, with a 3% increase in customer satisfaction for Staff Members rising from 59% to 62% this year.
Satisfaction Score
Aspect Rank
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