GrandWest Casino and Entertainment World Brand Profile
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World has a much lower satisfaction score for its Service compared to its other aspects. However, GrandWest Casino and Entertainment World has succeeded in its Location aspect, with a 89% satisfaction score.
GrandWest Casino and Entertainment World Satisfaction Trend
Feb '24 — Jul '24
South Africa
GrandWest Casino and Entertainment World's brand satisfaction has decreased compared to previous month and now stands at 75%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
GrandWest Casino and Entertainment World Food and Drinks
GrandWest Casino and Entertainment World is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 89% last year to 86% this year.
GrandWest Casino and Entertainment World Food Quality
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World remains a consumer favourite, maintaining a consistent 50% satisfaction score in Food Quality aspect for both this year and last year.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Menu Selection
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Dishes
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World is still the go-to place for customers, as their Dishes score remains high at 75%, consistent with last year's score.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Drinks
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World remains a consumer favourite, maintaining a consistent 83% satisfaction score in Drinks aspect for both this year and last year.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Cuisines
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Location
GrandWest Casino and Entertainment World has shown an increase in Location, with a jump from 75% last year to an impressive 89% this year.
GrandWest Casino and Entertainment World Parking
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World continues to evolve, with a 13% increase in customer satisfaction of Parking, climbing from 74% last year to 87% this year.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Conveniently Situated
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Views and Surroundings
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Place
GrandWest Casino and Entertainment World has successfully improved guest experience, as their "Place" satisfaction score jumped from 79% last year to an 82% this year.
GrandWest Casino and Entertainment World Atmosphere and Décor
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Cleanliness and Hygiene
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World continues to improve, with a notable increase in customer satisfaction for their Cleanliness and Hygiene aspect, rising from 78% to 87% this year.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Restrooms
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Options for different visitors
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World is struggling to meet customer expectations, with a 5% decrease in satisfaction in Options for different visitors aspect, falling from 94% last year to 89% this year.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Child-Friendly Conditions
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Comfort
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World is still the go-to place for customers, as their Comfort score remains high at 50%, consistent with last year's score.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Venue Congestion
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Dining Area
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World remains a consumer favourite, maintaining a consistent 83% satisfaction score in Dining Area aspect for both this year and last year.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Work and study friendly
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Service
GrandWest Casino and Entertainment World has demonstrated resilience in the industry, with a 8% increase in customer satisfaction for Service rising from 57% to 65% this year.
GrandWest Casino and Entertainment World Billing and Payment
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World is still the go-to place for customers, as their Billing and Payment score remains high at 50%, consistent with last year's score.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Opening Hours
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World remains a consumer favourite, maintaining a consistent 50% satisfaction score in Opening Hours aspect for both this year and last year.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Dining Options
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World is still the go-to place for customers, as their Dining Options score remains high at 88%, consistent with last year's score.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Waiting Time
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World remains a consumer favourite, maintaining a consistent 29% satisfaction score in Waiting Time aspect for both this year and last year.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Order Processing
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World is still the go-to place for customers, as their Order Processing score remains high at 80%, consistent with last year's score.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Staff
GrandWest Casino and Entertainment World is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 77% last year to 67% this year.
GrandWest Casino and Entertainment World Staff Competence
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World remains a consumer favourite, maintaining a consistent 80% satisfaction score in Staff Competence aspect for both this year and last year.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Staff Friendliness
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World is facing challenges in evolving its Staff Friendliness aspect, with a 4% decrease in customer satisfaction, dropping from 78% last year to 74% this year.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Staff Attentiveness
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Staff Avaliability
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Staff Members
Aug '23 — Jul '24
South Africa
GrandWest Casino and Entertainment World is still the go-to place for customers, as their Staff Members score remains high at 33%, consistent with last year's score.
Satisfaction Score
Aspect Rank
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