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Reporting period: Feb '23Jan '24

GrandWest Casino and Entertainment World Overview

<10 Places
Bar and Pub

Brand Satisfaction

81%
8pp

Country Rank

South Africa
52 of 92

Category Rank

Bar and Pub
6 of 11

Rating Score

4.1

Sales Power

Sales Index

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GrandWest Casino and Entertainment World Brand Profile

Feb '23Jan '24

South Africa

GrandWest Casino and Entertainment World has a much lower satisfaction score for its Pricing compared to its other aspects. However, GrandWest Casino and Entertainment World has succeeded in its Food and Drinks aspect, with a 88% satisfaction score.

Food and Drinks
88%
6pp
Staff
84%
17pp
Location
80%
Place
80%
3pp
Service
72%
14pp
Pricing
0%
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GrandWest Casino and Entertainment World Food and Drinks

GrandWest Casino and Entertainment World has shown an increase in Food and Drinks, with a jump from 82% last year to an impressive 88% this year.

GrandWest Casino and Entertainment World Food Quality

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 11
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GrandWest Casino and Entertainment World Menu Selection

Feb '23Jan '24

South Africa

GrandWest Casino and Entertainment World remains a consumer favourite, maintaining a consistent 88% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

88%

Aspect Rank

3 of 11
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GrandWest Casino and Entertainment World Dishes

Feb '23Jan '24

South Africa

GrandWest Casino and Entertainment World is still the go-to place for customers, as their Dishes score remains high at 79%, consistent with last year's score.

Satisfaction Score

79%

Aspect Rank

9 of 11
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GrandWest Casino and Entertainment World Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 11
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GrandWest Casino and Entertainment World Cuisines

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 5
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GrandWest Casino and Entertainment World Location

GrandWest Casino and Entertainment World remains a consumer favourite, maintaining a consistent 80% satisfaction score in Location aspect for both this year and last year.

GrandWest Casino and Entertainment World Parking

Feb '23Jan '24

South Africa

GrandWest Casino and Entertainment World is losing some of its appeal, with a concerning 6% decrease in satisfaction for Parking dropping from 84% last year to 78% this year.

Satisfaction Score

78%
6pp

Aspect Rank

2 of 6
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GrandWest Casino and Entertainment World Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 9
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GrandWest Casino and Entertainment World Place

GrandWest Casino and Entertainment World continues to evolve, with a 3% increase in customer satisfaction of Place, climbing from 77% last year to 80% this year.

GrandWest Casino and Entertainment World Atmosphere and Décor

Feb '23Jan '24

South Africa

GrandWest Casino and Entertainment World is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

5 of 11
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GrandWest Casino and Entertainment World Cleanliness and Hygiene

Feb '23Jan '24

South Africa

GrandWest Casino and Entertainment World has successfully improved guest experience, as their "Cleanliness and Hygiene" satisfaction score jumped from 76% last year to an 81% this year.

Satisfaction Score

81%
5pp

Aspect Rank

2 of 10
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GrandWest Casino and Entertainment World Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 6
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GrandWest Casino and Entertainment World Options for different visitors

Feb '23Jan '24

South Africa

GrandWest Casino and Entertainment World is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

2 of 11
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GrandWest Casino and Entertainment World Child-Friendly Conditions

Feb '23Jan '24

South Africa

GrandWest Casino and Entertainment World is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

1 of 9
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GrandWest Casino and Entertainment World Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 11
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GrandWest Casino and Entertainment World Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

9 of 11
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GrandWest Casino and Entertainment World Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 10
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GrandWest Casino and Entertainment World Work and study friendly

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 4
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GrandWest Casino and Entertainment World Pricing

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GrandWest Casino and Entertainment World Price

Feb '23Jan '24

South Africa

GrandWest Casino and Entertainment World continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 58% to 64% this year.

Satisfaction Score

64%
6pp

Aspect Rank

4 of 11
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GrandWest Casino and Entertainment World Service

GrandWest Casino and Entertainment World has demonstrated resilience in the industry, with a 14% increase in customer satisfaction for Service rising from 58% to 72% this year.

GrandWest Casino and Entertainment World Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 10
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GrandWest Casino and Entertainment World Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 6
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GrandWest Casino and Entertainment World Dining Options

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 11
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GrandWest Casino and Entertainment World Waiting Time

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 11
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GrandWest Casino and Entertainment World Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 11
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GrandWest Casino and Entertainment World Staff

GrandWest Casino and Entertainment World has shown an increase in Staff, with a jump from 67% last year to an impressive 84% this year.

GrandWest Casino and Entertainment World Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 10
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GrandWest Casino and Entertainment World Staff Friendliness

Feb '23Jan '24

South Africa

GrandWest Casino and Entertainment World is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

3 of 11
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GrandWest Casino and Entertainment World Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 10
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GrandWest Casino and Entertainment World Staff Avaliability

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

4 of 4
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GrandWest Casino and Entertainment World Staff Members

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

11 of 11
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