GrandWest Casino and Entertainment World Brand Profile
Jul '23 — Jun '24
South Africa
GrandWest Casino and Entertainment World has a much lower satisfaction score for its Service compared to its other aspects. However, GrandWest Casino and Entertainment World has succeeded in its Location aspect, with a 89% satisfaction score.
GrandWest Casino and Entertainment World Satisfaction Trend
Jan '24 — Jun '24
South Africa
GrandWest Casino and Entertainment World's brand satisfaction has decreased compared to previous month and now stands at 76%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
GrandWest Casino and Entertainment World Food and Drinks
GrandWest Casino and Entertainment World has shown an increase in Food and Drinks, with a jump from 84% last year to an impressive 87% this year.
GrandWest Casino and Entertainment World Menu Selection
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Location
GrandWest Casino and Entertainment World continues to evolve, with a 9% increase in customer satisfaction of Location, climbing from 80% last year to 89% this year.
GrandWest Casino and Entertainment World Parking
Jul '23 — Jun '24
South Africa
GrandWest Casino and Entertainment World has successfully improved guest experience, as their "Parking" satisfaction score jumped from 78% last year to an 86% this year.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Place
GrandWest Casino and Entertainment World continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 78% to 81% this year.
GrandWest Casino and Entertainment World Atmosphere and Décor
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Cleanliness and Hygiene
Jul '23 — Jun '24
South Africa
GrandWest Casino and Entertainment World has demonstrated resilience in the industry, with a 12% increase in customer satisfaction for Cleanliness and Hygiene rising from 75% to 87% this year.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Options for different visitors
Jul '23 — Jun '24
South Africa
GrandWest Casino and Entertainment World is losing some of its appeal, with a concerning 9% decrease in satisfaction for Options for different visitors dropping from 95% last year to 86% this year.
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Child-Friendly Conditions
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Venue Congestion
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
GrandWest Casino and Entertainment World Service
GrandWest Casino and Entertainment World has shown an increase in Service, with a jump from 55% last year to an impressive 62% this year.
GrandWest Casino and Entertainment World Staff
GrandWest Casino and Entertainment World is struggling to meet customer expectations, with a 6% decrease in satisfaction in Staff aspect, falling from 76% last year to 70% this year.
GrandWest Casino and Entertainment World Staff Friendliness
Jul '23 — Jun '24
South Africa
GrandWest Casino and Entertainment World is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 80% last year to 78% this year.
Satisfaction Score
Aspect Rank
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