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Reporting period: Jul '23Jun '24

GOLD Restaurant Overview

<10 Places
Restaurant

Brand Satisfaction

90%
3pp

Country Rank

South Africa
83 of 269

Category Rank

Restaurant
52 of 179

Rating Score

4.4

Sales Power

Sales Index

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GOLD Restaurant Brand Profile

Jul '23Jun '24

South Africa

GOLD Restaurant has a much lower satisfaction score for its Pricing compared to its other aspects. However, GOLD Restaurant has succeeded in its Place aspect, with a 95% satisfaction score.

Place
95%
5pp
Food and Drinks
92%
3pp
Staff
88%
Service
84%
5pp
Pricing
63%
13pp
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GOLD Restaurant Satisfaction Trend

Jan '24Jun '24

South Africa

GOLD Restaurant's brand satisfaction remains unchanged compared to the previous month and continues to stand at 93%. Use Realytics to closely monitor satisfaction score changes and assess how well the brand continues to meet customer expectations.

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GOLD Restaurant Food and Drinks

GOLD Restaurant is one of the most promising brand to delight customers. Use Realytics to know more

GOLD Restaurant Food Quality

Jul '23Jun '24

South Africa

GOLD Restaurant has shown an increase in Food Quality, with a jump from 48% last year to an impressive 54% this year.

Satisfaction Score

54%
6pp

Aspect Rank

99 of 179
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Satisfaction Score

Aspect Rank

17 of 178
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GOLD Restaurant Dishes

Jul '23Jun '24

South Africa

Use Realytics to know more about GOLD Restaurantlink

Satisfaction Score

Aspect Rank

12 of 179
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GOLD Restaurant Cuisines

Jul '23Jun '24

South Africa

Use Realytics to know more about GOLD Restaurantlink

Satisfaction Score

Aspect Rank

5 of 84
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GOLD Restaurant Place

GOLD Restaurant is one of the most promising brand to delight customers. Use Realytics to know more

GOLD Restaurant Atmosphere and Décor

Jul '23Jun '24

South Africa

GOLD Restaurant is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

34 of 177
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GOLD Restaurant Options for different visitors

Jul '23Jun '24

South Africa

Use Realytics to know more about GOLD Restaurantlink

Satisfaction Score

Aspect Rank

29 of 177
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GOLD Restaurant Dining Area

Jul '23Jun '24

South Africa

GOLD Restaurant remains a consumer favourite, maintaining a consistent 55% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

55%

Aspect Rank

6 of 158
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GOLD Restaurant Pricing

GOLD Restaurant continues to evolve, with a 13% increase in customer satisfaction of Pricing, climbing from 50% last year to 63% this year.

GOLD Restaurant Price

Jul '23Jun '24

South Africa

GOLD Restaurant has successfully improved guest experience, as their "Price" satisfaction score jumped from 50% last year to an 63% this year.

Satisfaction Score

63%
13pp

Aspect Rank

91 of 178
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GOLD Restaurant Service

GOLD Restaurant continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 79% to 84% this year.

GOLD Restaurant Dining Options

Jul '23Jun '24

South Africa

GOLD Restaurant is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

68 of 179
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GOLD Restaurant Staff

GOLD Restaurant is still the go-to place for customers, as their Staff score remains high at 88%, consistent with last year's score.

GOLD Restaurant Staff Friendliness

Jul '23Jun '24

South Africa

GOLD Restaurant is losing some of its appeal, with a concerning 6% decrease in satisfaction for Staff Friendliness dropping from 94% last year to 88% this year.

Satisfaction Score

88%
6pp

Aspect Rank

108 of 179
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GOLD Restaurant Staff Members

Jul '23Jun '24

South Africa

GOLD Restaurant has demonstrated resilience in the industry, with a 6% increase in customer satisfaction for Staff Members rising from 71% to 77% this year.

Satisfaction Score

77%
6pp

Aspect Rank

58 of 179
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