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Reporting period: Feb '23Jan '24

Fat Cake City Overview

10-100 Places
Restaurant

Brand Satisfaction

59%
4pp

Country Rank

South Africa
36 of 41

Category Rank

Restaurant
27 of 30

Rating Score

2.9

Sales Power

Sales Index

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Fat Cake City Brand Profile

Feb '23Jan '24

South Africa

Fat Cake City has a much lower satisfaction score for its Place compared to its other aspects. However, Fat Cake City has succeeded in its Pricing aspect, with a 91% satisfaction score.

Pricing
91%
4pp
Food and Drinks
65%
1pp
Staff
45%
10pp
Service
43%
12pp
Location
0%
Place
0%
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Fat Cake City Food and Drinks

Fat Cake City has shown an increase in Food and Drinks, with a jump from 64% last year to an impressive 65% this year.

Fat Cake City Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

17 of 30
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Fat Cake City Food Quality

Feb '23Jan '24

South Africa

Fat Cake City is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food Quality dropping from 35% last year to 30% this year.

Satisfaction Score

30%
5pp

Aspect Rank

27 of 30
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Fat Cake City Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

20 of 29
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Fat Cake City Dishes

Feb '23Jan '24

South Africa

Fat Cake City continues to evolve, with a 7% increase in customer satisfaction of Dishes, climbing from 55% last year to 62% this year.

Satisfaction Score

62%
7pp

Aspect Rank

22 of 30
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Fat Cake City Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

25 of 30
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Fat Cake City Location

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Fat Cake City Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 29
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Fat Cake City Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

10 of 21
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Fat Cake City Place

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Fat Cake City Atmosphere and Décor

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

29 of 30
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Fat Cake City Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

30 of 30
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Fat Cake City Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

28 of 29
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Fat Cake City Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

19 of 26
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Fat Cake City Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

27 of 27
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Fat Cake City Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

23 of 29
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Fat Cake City Pricing

Fat Cake City is struggling to meet customer expectations. Use Realytics to know why

Satisfaction Score

Aspect Rank

4 of 30
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Fat Cake City Service

Fat Cake City is struggling to meet customer expectations, with a 12% decrease in satisfaction in Service aspect, falling from 55% last year to 43% this year.

Fat Cake City Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

21 of 27
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Fat Cake City Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 24
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Fat Cake City Dining Options

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

25 of 30
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Fat Cake City Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

5 of 24
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Fat Cake City Waiting Time

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

25 of 30
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Fat Cake City Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

28 of 30
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Fat Cake City Staff

Fat Cake City is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 55% last year to 45% this year.

Fat Cake City Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

28 of 29
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Fat Cake City Staff Friendliness

Feb '23Jan '24

South Africa

Fat Cake City is facing challenges in evolving its Staff Friendliness aspect, with a 26% decrease in customer satisfaction, dropping from 75% last year to 49% this year.

Satisfaction Score

49%
26pp

Aspect Rank

27 of 30
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Fat Cake City Staff Members

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

30 of 30
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