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Reporting period: Jul '23Jun '24

Debonairs Pizza Overview

100+ Places
Restaurant

Brand Satisfaction

93%
18pp

Country Rank

South Africa
2 of 20

Category Rank

Restaurant
2 of 14

Rating Score

4.5

Sales Power

Sales Index

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Debonairs Pizza Brand Profile

Jul '23Jun '24

South Africa

Debonairs Pizza has a much lower satisfaction score for its Pricing compared to its other aspects. However, Debonairs Pizza has succeeded in its Service aspect, with a 95% satisfaction score.

Service
95%
18pp
Staff
94%
11pp
Place
94%
9pp
Food and Drinks
86%
19pp
Location
81%
7pp
Pricing
73%
24pp
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Debonairs Pizza Satisfaction Trend

Jan '24Jun '24

South Africa

Debonairs Pizza's brand satisfaction has decreased compared to previous month and now stands at 93%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Debonairs Pizza Food and Drinks

Debonairs Pizza has shown an increase in Food and Drinks, with a jump from 67% last year to an impressive 86% this year.

Debonairs Pizza Portion Size

Jul '23Jun '24

South Africa

Debonairs Pizza remains a consumer favourite, maintaining a consistent 54% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

54%

Aspect Rank

5 of 14
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Debonairs Pizza Food Quality

Jul '23Jun '24

South Africa

Debonairs Pizza continues to evolve, with a 16% increase in customer satisfaction of Food Quality, climbing from 36% last year to 52% this year.

Satisfaction Score

52%
16pp

Aspect Rank

8 of 14
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Debonairs Pizza Menu Selection

Jul '23Jun '24

South Africa

Debonairs Pizza has successfully improved guest experience, as their "Menu Selection" satisfaction score jumped from 48% last year to an 71% this year.

Satisfaction Score

71%
23pp

Aspect Rank

8 of 14
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Debonairs Pizza Dishes

Jul '23Jun '24

South Africa

Debonairs Pizza continues to improve, with a notable increase in customer satisfaction for their Dishes aspect, rising from 68% to 87% this year.

Satisfaction Score

87%
19pp

Aspect Rank

1 of 14
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Debonairs Pizza Location

Debonairs Pizza has demonstrated resilience in the industry, with a 7% increase in customer satisfaction for Location rising from 74% to 81% this year.

Debonairs Pizza Parking

Jul '23Jun '24

South Africa

Debonairs Pizza is losing some of its appeal, with a concerning 3% decrease in satisfaction for Parking dropping from 82% last year to 79% this year.

Satisfaction Score

79%
3pp

Aspect Rank

6 of 14
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Debonairs Pizza Place

Debonairs Pizza is one of the most promising brand to delight customers. Use Realytics to know more

Debonairs Pizza Atmosphere and Décor

Jul '23Jun '24

South Africa

Debonairs Pizza is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

1 of 14
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Debonairs Pizza Cleanliness and Hygiene

Jul '23Jun '24

South Africa

Debonairs Pizza is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

2 of 14
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Debonairs Pizza Options for different visitors

Jul '23Jun '24

South Africa

Use Realytics to know more about Debonairs Pizzalink

Satisfaction Score

Aspect Rank

5 of 14
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Debonairs Pizza Child-Friendly Conditions

Jul '23Jun '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 14
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Debonairs Pizza Comfort

Jul '23Jun '24

South Africa

Debonairs Pizza has shown an increase in Comfort, with a jump from 46% last year to an impressive 51% this year.

Satisfaction Score

51%
5pp

Aspect Rank

4 of 14
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Debonairs Pizza Venue Congestion

Jul '23Jun '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 14
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Debonairs Pizza Dining Area

Jul '23Jun '24

South Africa

Debonairs Pizza is still the go-to place for customers, as their Dining Area score remains high at 49%, consistent with last year's score.

Satisfaction Score

49%

Aspect Rank

8 of 14
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Debonairs Pizza Work and study friendly

Jul '23Jun '24

South Africa

Use Realytics to know more about Debonairs Pizzalink

Satisfaction Score

Aspect Rank

1 of 13
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Debonairs Pizza Pricing

Debonairs Pizza continues to evolve, with a 24% increase in customer satisfaction of Pricing, climbing from 49% last year to 73% this year.

Debonairs Pizza Price

Jul '23Jun '24

South Africa

Debonairs Pizza has successfully improved guest experience, as their "Price" satisfaction score jumped from 50% last year to an 71% this year.

Satisfaction Score

71%
21pp

Aspect Rank

7 of 14
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Debonairs Pizza Service

Debonairs Pizza is one of the most promising brand to delight customers. Use Realytics to know more

Debonairs Pizza Billing and Payment

Jul '23Jun '24

South Africa

Debonairs Pizza remains a consumer favourite, maintaining a consistent 23% satisfaction score in Billing and Payment aspect for both this year and last year.

Satisfaction Score

23%

Aspect Rank

5 of 14
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Satisfaction Score

Aspect Rank

7 of 14
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Debonairs Pizza Dining Options

Jul '23Jun '24

South Africa

Debonairs Pizza continues to improve, with a notable increase in customer satisfaction for their Dining Options aspect, rising from 51% to 60% this year.

Satisfaction Score

60%
9pp

Aspect Rank

11 of 14
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Debonairs Pizza Online Facilities

Jul '23Jun '24

South Africa

Debonairs Pizza has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Online Facilities rising from 29% to 33% this year.

Satisfaction Score

33%
4pp

Aspect Rank

4 of 14
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Debonairs Pizza Waiting Time

Jul '23Jun '24

South Africa

Debonairs Pizza has shown an increase in Waiting Time, with a jump from 49% last year to an impressive 69% this year.

Satisfaction Score

69%
20pp

Aspect Rank

2 of 14
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Debonairs Pizza Order Processing

Jul '23Jun '24

South Africa

Debonairs Pizza continues to evolve, with a 13% increase in customer satisfaction of Order Processing, climbing from 31% last year to 44% this year.

Satisfaction Score

44%
13pp

Aspect Rank

4 of 14
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Debonairs Pizza Staff

Debonairs Pizza is one of the most promising brand to delight customers. Use Realytics to know more

Debonairs Pizza Staff Competence

Jul '23Jun '24

South Africa

Debonairs Pizza has successfully improved guest experience, as their "Staff Competence" satisfaction score jumped from 51% last year to an 80% this year.

Satisfaction Score

80%
29pp

Aspect Rank

4 of 14
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Satisfaction Score

Aspect Rank

3 of 14
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Debonairs Pizza Staff Attentiveness

Jul '23Jun '24

South Africa

Debonairs Pizza continues to improve, with a notable increase in customer satisfaction for their Staff Attentiveness aspect, rising from 39% to 67% this year.

Satisfaction Score

67%
28pp

Aspect Rank

4 of 14
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Satisfaction Score

Aspect Rank

1 of 14
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