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Reporting period: Jul '23Jun '24

Crispy Chicken & Hooked On Fish at Caltex Chloorkop Overview

100+ Places
Coffee Shop

Brand Satisfaction

58%
20pp

Country Rank

South Africa
17 of 20

Category Rank

Coffee Shop
3 of 3

Rating Score

2.6

Sales Power

Sales Index

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Crispy Chicken & Hooked On Fish at Caltex Chloorkop Brand Profile

Jul '23Jun '24

South Africa

Crispy Chicken & Hooked On Fish at Caltex Chloorkop has a much lower satisfaction score for its Service compared to its other aspects. However, Crispy Chicken & Hooked On Fish at Caltex Chloorkop has succeeded in its Food and Drinks aspect, with a 60% satisfaction score.

Food and Drinks
60%
25pp
Pricing
59%
15pp
Staff
58%
14pp
Service
50%
22pp
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Crispy Chicken & Hooked On Fish at Caltex Chloorkop Satisfaction Trend

Jan '24Jun '24

South Africa

Crispy Chicken & Hooked On Fish at Caltex Chloorkop's brand satisfaction has decreased compared to previous month and now stands at 47%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Crispy Chicken & Hooked On Fish at Caltex Chloorkop Food and Drinks

Crispy Chicken & Hooked On Fish at Caltex Chloorkop is losing some of its appeal, with a concerning 25% decrease in satisfaction for Food and Drinks dropping from 85% last year to 60% this year.

Crispy Chicken & Hooked On Fish at Caltex Chloorkop Food Quality

Jul '23Jun '24

South Africa

Crispy Chicken & Hooked On Fish at Caltex Chloorkop is struggling to meet customer expectations, with a 17% decrease in satisfaction in Food Quality aspect, falling from 67% last year to 50% this year.

Satisfaction Score

50%
17pp

Aspect Rank

2 of 3
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Crispy Chicken & Hooked On Fish at Caltex Chloorkop Dishes

Jul '23Jun '24

South Africa

Crispy Chicken & Hooked On Fish at Caltex Chloorkop is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 81% last year to 56% this year.

Satisfaction Score

56%
25pp

Aspect Rank

3 of 3
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Crispy Chicken & Hooked On Fish at Caltex Chloorkop Pricing

Crispy Chicken & Hooked On Fish at Caltex Chloorkop is facing challenges in evolving its Pricing aspect, with a 15% decrease in customer satisfaction, dropping from 74% last year to 59% this year.

Crispy Chicken & Hooked On Fish at Caltex Chloorkop Price

Jul '23Jun '24

South Africa

Crispy Chicken & Hooked On Fish at Caltex Chloorkop is facing challenges in maintaining its customer experience, with a noticeable 19% decrease in their Price aspect satisfaction score, dropping from 72% to 53% this year.

Satisfaction Score

53%
19pp

Aspect Rank

2 of 3
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Crispy Chicken & Hooked On Fish at Caltex Chloorkop Service

Crispy Chicken & Hooked On Fish at Caltex Chloorkop is losing some of its appeal, with a concerning 22% decrease in satisfaction for Service dropping from 72% last year to 50% this year.

Crispy Chicken & Hooked On Fish at Caltex Chloorkop Staff

Crispy Chicken & Hooked On Fish at Caltex Chloorkop is struggling to meet customer expectations, with a 14% decrease in satisfaction in Staff aspect, falling from 72% last year to 58% this year.

Crispy Chicken & Hooked On Fish at Caltex Chloorkop Staff Friendliness

Jul '23Jun '24

South Africa

Crispy Chicken & Hooked On Fish at Caltex Chloorkop is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 84% last year to 66% this year.

Satisfaction Score

66%
18pp

Aspect Rank

3 of 3
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