Burger King Brand Profile
Jul '23 — Jun '24
South Africa
Burger King has a much lower satisfaction score for its Location compared to its other aspects. However, Burger King has succeeded in its Pricing aspect, with a 79% satisfaction score.
Burger King Satisfaction Trend
Jan '24 — Jun '24
South Africa
Burger King's brand satisfaction has increased compared to previous month and now stands at 74%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Burger King Food and Drinks
Burger King has shown an increase in Food and Drinks, with a jump from 66% last year to an impressive 71% this year.
Burger King Portion Size
Jul '23 — Jun '24
South Africa
Burger King is losing some of its appeal, with a concerning 15% decrease in satisfaction for Portion Size dropping from 74% last year to 59% this year.
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Burger King Food Quality
Jul '23 — Jun '24
South Africa
Burger King continues to evolve, with a 15% increase in customer satisfaction of Food Quality, climbing from 45% last year to 60% this year.
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Burger King Menu Selection
Jul '23 — Jun '24
South Africa
Burger King is struggling to meet customer expectations, with a 9% decrease in satisfaction in Menu Selection aspect, falling from 42% last year to 33% this year.
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Burger King Dishes
Jul '23 — Jun '24
South Africa
Burger King has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 61% last year to an 63% this year.
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Burger King Drinks
Jul '23 — Jun '24
South Africa
Burger King continues to improve, with a notable increase in customer satisfaction for their Drinks aspect, rising from 49% to 54% this year.
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Burger King Location
Burger King is losing its edge, with a noticeable decrease in guest satisfaction in Location aspect, down from 60% last year to 53% this year.
Burger King Parking
Jul '23 — Jun '24
South Africa
Burger King is facing challenges in evolving its Parking aspect, with a 18% decrease in customer satisfaction, dropping from 51% last year to 33% this year.
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Burger King Place
Burger King has demonstrated resilience in the industry, with a 20% increase in customer satisfaction for Place rising from 56% to 76% this year.
Burger King Atmosphere and Décor
Jul '23 — Jun '24
South Africa
Burger King has shown an increase in Atmosphere and Décor, with a jump from 80% last year to an impressive 86% this year.
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Burger King Cleanliness and Hygiene
Jul '23 — Jun '24
South Africa
Burger King continues to evolve, with a 23% increase in customer satisfaction of Cleanliness and Hygiene, climbing from 59% last year to 82% this year.
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Burger King Restrooms
Jul '23 — Jun '24
South Africa
Burger King has successfully improved guest experience, as their "Restrooms" satisfaction score jumped from 29% last year to an 35% this year.
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Burger King Options for different visitors
Jul '23 — Jun '24
South Africa
Burger King remains a consumer favourite, maintaining a consistent 83% satisfaction score in Options for different visitors aspect for both this year and last year.
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Burger King Child-Friendly Conditions
Jul '23 — Jun '24
South Africa
Burger King continues to improve, with a notable increase in customer satisfaction for their Child-Friendly Conditions aspect, rising from 69% to 88% this year.
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Burger King Comfort
Jul '23 — Jun '24
South Africa
Burger King has demonstrated resilience in the industry, with a 11% increase in customer satisfaction for Comfort rising from 27% to 38% this year.
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Burger King Venue Congestion
Jul '23 — Jun '24
South Africa
Burger King has shown an increase in Venue Congestion, with a jump from 23% last year to an impressive 33% this year.
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Burger King Dining Area
Jul '23 — Jun '24
South Africa
Burger King is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Dining Area aspect satisfaction score, dropping from 43% to 40% this year.
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Burger King Pricing
Burger King continues to evolve, with a 7% increase in customer satisfaction of Pricing, climbing from 72% last year to 79% this year.
Burger King Price
Jul '23 — Jun '24
South Africa
Burger King has successfully improved guest experience, as their "Price" satisfaction score jumped from 74% last year to an 79% this year.
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Burger King Service
Burger King continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 50% to 68% this year.
Burger King Opening Hours
Jul '23 — Jun '24
South Africa
Burger King has demonstrated resilience in the industry, with a 1% increase in customer satisfaction for Opening Hours rising from 22% to 23% this year.
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Burger King Dining Options
Jul '23 — Jun '24
South Africa
Burger King is losing some of its appeal, with a concerning 1% decrease in satisfaction for Dining Options dropping from 56% last year to 55% this year.
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Burger King Waiting Time
Jul '23 — Jun '24
South Africa
Burger King has shown an increase in Waiting Time, with a jump from 43% last year to an impressive 53% this year.
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Burger King Order Processing
Jul '23 — Jun '24
South Africa
Burger King continues to evolve, with a 5% increase in customer satisfaction of Order Processing, climbing from 23% last year to 28% this year.
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Burger King Staff
Burger King has successfully improved guest experience, as their "Staff" satisfaction score jumped from 64% last year to an 73% this year.
Burger King Staff Competence
Jul '23 — Jun '24
South Africa
Burger King is struggling to meet customer expectations, with a 3% decrease in satisfaction in Staff Competence aspect, falling from 48% last year to 45% this year.
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Burger King Staff Friendliness
Jul '23 — Jun '24
South Africa
Burger King continues to improve, with a notable increase in customer satisfaction for their Staff Friendliness aspect, rising from 80% to 87% this year.
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Burger King Staff Attentiveness
Jul '23 — Jun '24
South Africa
Burger King has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Staff Attentiveness rising from 21% to 25% this year.
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Burger King Staff Members
Jul '23 — Jun '24
South Africa
Burger King has shown an increase in Staff Members, with a jump from 45% last year to an impressive 51% this year.
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