Burger King Brand Profile
Aug '23 — Jul '24
South Africa
Burger King has a much lower satisfaction score for its Location compared to its other aspects. However, Burger King has succeeded in its Place aspect, with a 78% satisfaction score.
Burger King Satisfaction Trend
Feb '24 — Jul '24
South Africa
Burger King's brand satisfaction has decreased compared to previous month and now stands at 72%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Burger King Food and Drinks
Burger King has shown an increase in Food and Drinks, with a jump from 66% last year to an impressive 71% this year.
Burger King Portion Size
Aug '23 — Jul '24
South Africa
Burger King remains a consumer favourite, maintaining a consistent 63% satisfaction score in Portion Size aspect for both this year and last year.
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Burger King Food Quality
Aug '23 — Jul '24
South Africa
Burger King continues to evolve, with a 18% increase in customer satisfaction of Food Quality, climbing from 43% last year to 61% this year.
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Burger King Menu Selection
Aug '23 — Jul '24
South Africa
Burger King is losing some of its appeal, with a concerning 3% decrease in satisfaction for Menu Selection dropping from 38% last year to 35% this year.
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Burger King Dishes
Aug '23 — Jul '24
South Africa
Burger King is still the go-to place for customers, as their Dishes score remains high at 60%, consistent with last year's score.
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Burger King Drinks
Aug '23 — Jul '24
South Africa
Burger King has successfully improved guest experience, as their "Drinks" satisfaction score jumped from 49% last year to an 53% this year.
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Burger King Location
Burger King is struggling to meet customer expectations, with a 7% decrease in satisfaction in Location aspect, falling from 60% last year to 53% this year.
Burger King Parking
Aug '23 — Jul '24
South Africa
Burger King is losing its edge, with a noticeable decrease in guest satisfaction in Parking aspect, down from 49% last year to 33% this year.
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Burger King Conveniently Situated
Aug '23 — Jul '24
South Africa
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Burger King Views and Surroundings
Aug '23 — Jul '24
South Africa
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Burger King Transport Accessibility
Aug '23 — Jul '24
South Africa
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Burger King Place
Burger King continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 56% to 78% this year.
Burger King Atmosphere and Décor
Aug '23 — Jul '24
South Africa
Burger King has demonstrated resilience in the industry, with a 8% increase in customer satisfaction for Atmosphere and Décor rising from 79% to 87% this year.
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Burger King Cleanliness and Hygiene
Aug '23 — Jul '24
South Africa
Burger King has shown an increase in Cleanliness and Hygiene, with a jump from 60% last year to an impressive 84% this year.
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Burger King Restrooms
Aug '23 — Jul '24
South Africa
Burger King continues to evolve, with a 23% increase in customer satisfaction of Restrooms, climbing from 27% last year to 50% this year.
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Burger King Options for different visitors
Aug '23 — Jul '24
South Africa
Burger King remains a consumer favourite, maintaining a consistent 81% satisfaction score in Options for different visitors aspect for both this year and last year.
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Burger King Child-Friendly Conditions
Aug '23 — Jul '24
South Africa
Burger King has successfully improved guest experience, as their "Child-Friendly Conditions" satisfaction score jumped from 69% last year to an 83% this year.
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Burger King Comfort
Aug '23 — Jul '24
South Africa
Burger King continues to improve, with a notable increase in customer satisfaction for their Comfort aspect, rising from 23% to 43% this year.
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Burger King Venue Congestion
Aug '23 — Jul '24
South Africa
Burger King has demonstrated resilience in the industry, with a 18% increase in customer satisfaction for Venue Congestion rising from 17% to 35% this year.
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Burger King Dining Area
Aug '23 — Jul '24
South Africa
Burger King is facing challenges in evolving its Dining Area aspect, with a 2% decrease in customer satisfaction, dropping from 41% last year to 39% this year.
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Burger King Work and study friendly
Aug '23 — Jul '24
South Africa
Burger King is still the go-to place for customers, as their Work and study friendly score remains high at 50%, consistent with last year's score.
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Burger King Pricing
Burger King has shown an increase in Pricing, with a jump from 74% last year to an impressive 78% this year.
Burger King Price
Aug '23 — Jul '24
South Africa
Burger King continues to evolve, with a 2% increase in customer satisfaction of Price, climbing from 75% last year to 77% this year.
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Burger King Promotions
Aug '23 — Jul '24
South Africa
Burger King remains a consumer favourite, maintaining a consistent 87% satisfaction score in Promotions aspect for both this year and last year.
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Burger King Service
Burger King has successfully improved guest experience, as their "Service" satisfaction score jumped from 51% last year to an 70% this year.
Burger King Billing and Payment
Aug '23 — Jul '24
South Africa
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Burger King Opening Hours
Aug '23 — Jul '24
South Africa
Burger King continues to improve, with a notable increase in customer satisfaction for their Opening Hours aspect, rising from 18% to 23% this year.
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Burger King Dining Options
Aug '23 — Jul '24
South Africa
Burger King is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Dining Options aspect satisfaction score, dropping from 55% to 53% this year.
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Burger King Online Facilities
Aug '23 — Jul '24
South Africa
Burger King is still the go-to place for customers, as their Online Facilities score remains high at 20%, consistent with last year's score.
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Burger King Waiting Time
Aug '23 — Jul '24
South Africa
Burger King has demonstrated resilience in the industry, with a 12% increase in customer satisfaction for Waiting Time rising from 43% to 55% this year.
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Burger King Order Processing
Aug '23 — Jul '24
South Africa
Burger King has shown an increase in Order Processing, with a jump from 23% last year to an impressive 28% this year.
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Burger King Staff
Burger King continues to evolve, with a 9% increase in customer satisfaction of Staff, climbing from 64% last year to 73% this year.
Burger King Staff Competence
Aug '23 — Jul '24
South Africa
Burger King is losing some of its appeal, with a concerning 1% decrease in satisfaction for Staff Competence dropping from 47% last year to 46% this year.
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Burger King Staff Friendliness
Aug '23 — Jul '24
South Africa
Burger King has successfully improved guest experience, as their "Staff Friendliness" satisfaction score jumped from 80% last year to an 87% this year.
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Burger King Staff Attentiveness
Aug '23 — Jul '24
South Africa
Burger King remains a consumer favourite, maintaining a consistent 23% satisfaction score in Staff Attentiveness aspect for both this year and last year.
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Burger King Staff Avaliability
Aug '23 — Jul '24
South Africa
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Burger King Staff Members
Aug '23 — Jul '24
South Africa
Burger King continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 43% to 52% this year.
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