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Reporting period: Aug '23Jul '24

Brass Bell Kalk Bay Overview

<10 Places
Bar and Pub

Brand Satisfaction

81%
2pp

Country Rank

South Africa
166 of 258

Category Rank

Bar and Pub
25 of 44

Rating Score

3.9

Sales Power

Sales Index

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Brass Bell Kalk Bay Brand Profile

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay has a much lower satisfaction score for its Food and Drinks compared to its other aspects. However, Brass Bell Kalk Bay has succeeded in its Location aspect, with a 98% satisfaction score.

Location
98%
Staff
85%
4pp
Place
85%
2pp
Service
78%
14pp
Food and Drinks
76%
1pp
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Brass Bell Kalk Bay Satisfaction Trend

Feb '24Jul '24

South Africa

Brass Bell Kalk Bay's brand satisfaction has decreased compared to previous month and now stands at 76%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Brass Bell Kalk Bay Food and Drinks

Brass Bell Kalk Bay is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 77% last year to 76% this year.

Brass Bell Kalk Bay Portion Size

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay remains a consumer favourite, maintaining a consistent 78% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

78%

Aspect Rank

15 of 42
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Brass Bell Kalk Bay Food Quality

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay is struggling to meet customer expectations, with a 11% decrease in satisfaction in Food Quality aspect, falling from 48% last year to 37% this year.

Satisfaction Score

37%
11pp

Aspect Rank

39 of 44
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Brass Bell Kalk Bay Menu Selection

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay is still the go-to place for customers, as their Menu Selection score remains high at 63%, consistent with last year's score.

Satisfaction Score

63%

Aspect Rank

42 of 44
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Brass Bell Kalk Bay Dishes

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay has shown an increase in Dishes, with a jump from 72% last year to an impressive 78% this year.

Satisfaction Score

78%
6pp

Aspect Rank

23 of 44
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Brass Bell Kalk Bay Drinks

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

15 of 44
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Brass Bell Kalk Bay Location

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Brass Bell Kalk Bay Conveniently Situated

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

13 of 36
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Brass Bell Kalk Bay Views and Surroundings

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

22 of 39
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Brass Bell Kalk Bay Ease to Find

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

5 of 9
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Brass Bell Kalk Bay Place

Brass Bell Kalk Bay continues to evolve, with a 2% increase in customer satisfaction of Place, climbing from 83% last year to 85% this year.

Brass Bell Kalk Bay Atmosphere and Décor

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

36 of 44
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Brass Bell Kalk Bay Cleanliness and Hygiene

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay remains a consumer favourite, maintaining a consistent 71% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

71%

Aspect Rank

19 of 43
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Brass Bell Kalk Bay Restrooms

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

12 of 25
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Brass Bell Kalk Bay Options for different visitors

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay is still the go-to place for customers, as their Options for different visitors score remains high at 90%, consistent with last year's score.

Satisfaction Score

90%

Aspect Rank

33 of 44
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Brass Bell Kalk Bay Child-Friendly Conditions

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay remains a consumer favourite, maintaining a consistent 75% satisfaction score in Child-Friendly Conditions aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

25 of 32
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Brass Bell Kalk Bay Comfort

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay is still the go-to place for customers, as their Comfort score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

7 of 42
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Brass Bell Kalk Bay Dining Area

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay remains a consumer favourite, maintaining a consistent 56% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

56%

Aspect Rank

29 of 43
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Brass Bell Kalk Bay Service

Brass Bell Kalk Bay has successfully improved guest experience, as their "Service" satisfaction score jumped from 64% last year to an 78% this year.

Brass Bell Kalk Bay Billing and Payment

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

11 of 30
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Brass Bell Kalk Bay Dining Options

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

17 of 44
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Brass Bell Kalk Bay Waiting Time

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay is still the go-to place for customers, as their Waiting Time score remains high at 38%, consistent with last year's score.

Satisfaction Score

38%

Aspect Rank

20 of 44
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Brass Bell Kalk Bay Order Processing

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

38 of 44
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Brass Bell Kalk Bay Staff

Brass Bell Kalk Bay is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 89% last year to 85% this year.

Brass Bell Kalk Bay Staff Competence

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

20 of 38
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Brass Bell Kalk Bay Staff Friendliness

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

23 of 44
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Brass Bell Kalk Bay Staff Attentiveness

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay remains a consumer favourite, maintaining a consistent 83% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

83%

Aspect Rank

20 of 42
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Brass Bell Kalk Bay Staff Avaliability

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

4 of 14
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Brass Bell Kalk Bay Staff Members

Aug '23Jul '24

South Africa

Brass Bell Kalk Bay continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 63% to 81% this year.

Satisfaction Score

81%
18pp

Aspect Rank

16 of 44
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