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Reporting period: Aug '23Jul '24

Bootlegger Coffee Company Overview

10-100 Places
Coffee Shop

Brand Satisfaction

79%

Country Rank

South Africa
20 of 45

Category Rank

Coffee Shop
4 of 7

Rating Score

3.8

Sales Power

Sales Index

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Bootlegger Coffee Company Brand Profile

Aug '23Jul '24

South Africa

Bootlegger Coffee Company has a much lower satisfaction score for its Pricing compared to its other aspects. However, Bootlegger Coffee Company has succeeded in its Location aspect, with a 90% satisfaction score.

Location
90%
6pp
Place
85%
2pp
Staff
81%
Food and Drinks
80%
1pp
Service
74%
1pp
Pricing
43%
1pp
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Bootlegger Coffee Company Satisfaction Trend

Feb '24Jul '24

South Africa

Bootlegger Coffee Company's brand satisfaction remains unchanged compared to the previous month and continues to stand at 81%. Use Realytics to closely monitor satisfaction score changes and assess how well the brand continues to meet customer expectations.

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Bootlegger Coffee Company Food and Drinks

Bootlegger Coffee Company is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 81% last year to 80% this year.

Bootlegger Coffee Company Portion Size

Aug '23Jul '24

South Africa

Bootlegger Coffee Company remains a consumer favourite, maintaining a consistent 80% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

80%

Aspect Rank

3 of 5
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Bootlegger Coffee Company Food Quality

Aug '23Jul '24

South Africa

Bootlegger Coffee Company is struggling to meet customer expectations, with a 4% decrease in satisfaction in Food Quality aspect, falling from 46% last year to 42% this year.

Satisfaction Score

42%
4pp

Aspect Rank

6 of 7
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Bootlegger Coffee Company Menu Selection

Aug '23Jul '24

South Africa

Bootlegger Coffee Company is losing its edge, with a noticeable decrease in guest satisfaction in Menu Selection aspect, down from 91% last year to 87% this year.

Satisfaction Score

87%
4pp

Aspect Rank

2 of 7
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Bootlegger Coffee Company Dishes

Aug '23Jul '24

South Africa

Bootlegger Coffee Company has shown an increase in Dishes, with a jump from 58% last year to an impressive 67% this year.

Satisfaction Score

67%
9pp

Aspect Rank

6 of 7
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Satisfaction Score

Aspect Rank

4 of 7
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Bootlegger Coffee Company Location

Bootlegger Coffee Company is facing challenges in evolving its Location aspect, with a 6% decrease in customer satisfaction, dropping from 96% last year to 90% this year.

Satisfaction Score

Aspect Rank

1 of 6
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Bootlegger Coffee Company Conveniently Situated

Aug '23Jul '24

South Africa

Bootlegger Coffee Company is facing challenges in maintaining its customer experience, with a noticeable 14% decrease in their Conveniently Situated aspect satisfaction score, dropping from 100% to 86% this year.

Satisfaction Score

86%
14pp

Aspect Rank

5 of 6
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Bootlegger Coffee Company Views and Surroundings

Aug '23Jul '24

South Africa

Bootlegger Coffee Company is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

5 of 5
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Bootlegger Coffee Company Ease to Find

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 4
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Bootlegger Coffee Company Place

Bootlegger Coffee Company continues to evolve, with a 2% increase in customer satisfaction of Place, climbing from 83% last year to 85% this year.

Bootlegger Coffee Company Atmosphere and Décor

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 7
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Bootlegger Coffee Company Cleanliness and Hygiene

Aug '23Jul '24

South Africa

Bootlegger Coffee Company is losing some of its appeal, with a concerning 18% decrease in satisfaction for Cleanliness and Hygiene dropping from 54% last year to 36% this year.

Satisfaction Score

36%
18pp

Aspect Rank

7 of 7
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Bootlegger Coffee Company Restrooms

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 5
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Bootlegger Coffee Company Options for different visitors

Aug '23Jul '24

South Africa

Bootlegger Coffee Company is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

3 of 6
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Bootlegger Coffee Company Child-Friendly Conditions

Aug '23Jul '24

South Africa

Bootlegger Coffee Company is still the go-to place for customers, as their Child-Friendly Conditions score remains high at 75%, consistent with last year's score.

Satisfaction Score

75%

Aspect Rank

4 of 6
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Bootlegger Coffee Company Comfort

Aug '23Jul '24

South Africa

Bootlegger Coffee Company remains a consumer favourite, maintaining a consistent 50% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

4 of 7
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Bootlegger Coffee Company Venue Congestion

Aug '23Jul '24

South Africa

Bootlegger Coffee Company is still the go-to place for customers, as their Venue Congestion score remains high at 20%, consistent with last year's score.

Satisfaction Score

20%

Aspect Rank

5 of 7
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Bootlegger Coffee Company Dining Area

Aug '23Jul '24

South Africa

Bootlegger Coffee Company has successfully improved guest experience, as their "Dining Area" satisfaction score jumped from 48% last year to an 69% this year.

Satisfaction Score

69%
21pp

Aspect Rank

3 of 7
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Bootlegger Coffee Company Work and study friendly

Aug '23Jul '24

South Africa

Bootlegger Coffee Company is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

2 of 5
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Bootlegger Coffee Company Pricing

Bootlegger Coffee Company is struggling to meet customer expectations, with a 1% decrease in satisfaction in Pricing aspect, falling from 44% last year to 43% this year.

Bootlegger Coffee Company Price

Aug '23Jul '24

South Africa

Bootlegger Coffee Company is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 42% last year to 39% this year.

Satisfaction Score

39%
3pp

Aspect Rank

6 of 7
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Bootlegger Coffee Company Promotions

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 7
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Bootlegger Coffee Company Service

Bootlegger Coffee Company continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 73% to 74% this year.

Bootlegger Coffee Company Billing and Payment

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 7
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Bootlegger Coffee Company Opening Hours

Aug '23Jul '24

South Africa

Bootlegger Coffee Company remains a consumer favourite, maintaining a consistent 50% satisfaction score in Opening Hours aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

3 of 7
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Satisfaction Score

Aspect Rank

2 of 7
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Bootlegger Coffee Company Waiting Time

Aug '23Jul '24

South Africa

Bootlegger Coffee Company has demonstrated resilience in the industry, with a 10% increase in customer satisfaction for Waiting Time rising from 24% to 34% this year.

Satisfaction Score

34%
10pp

Aspect Rank

7 of 7
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Bootlegger Coffee Company Order Processing

Aug '23Jul '24

South Africa

Bootlegger Coffee Company has shown an increase in Order Processing, with a jump from 19% last year to an impressive 49% this year.

Satisfaction Score

49%
30pp

Aspect Rank

5 of 7
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Bootlegger Coffee Company Staff

Bootlegger Coffee Company is still the go-to place for customers, as their Staff score remains high at 81%, consistent with last year's score.

Bootlegger Coffee Company Staff Competence

Aug '23Jul '24

South Africa

Bootlegger Coffee Company remains a consumer favourite, maintaining a consistent 71% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

71%

Aspect Rank

6 of 7
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Bootlegger Coffee Company Staff Friendliness

Aug '23Jul '24

South Africa

Bootlegger Coffee Company is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

2 of 7
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Bootlegger Coffee Company Staff Attentiveness

Aug '23Jul '24

South Africa

Bootlegger Coffee Company is still the go-to place for customers, as their Staff Attentiveness score remains high at 58%, consistent with last year's score.

Satisfaction Score

58%

Aspect Rank

3 of 7
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Bootlegger Coffee Company Staff Avaliability

Aug '23Jul '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 4
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Bootlegger Coffee Company Staff Members

Aug '23Jul '24

South Africa

Bootlegger Coffee Company continues to evolve, with a 4% increase in customer satisfaction of Staff Members, climbing from 71% last year to 75% this year.

Satisfaction Score

75%
4pp

Aspect Rank

4 of 7
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