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Reporting period: Feb '23Jan '24

Bootlegger Coffee Company Overview

10-100 Places
Coffee Shop

Brand Satisfaction

77%
1pp

Country Rank

South Africa
19 of 45

Category Rank

Coffee Shop
6 of 8

Rating Score

3.7

Sales Power

Sales Index

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Bootlegger Coffee Company Brand Profile

Feb '23Jan '24

South Africa

Bootlegger Coffee Company has a much lower satisfaction score for its Pricing compared to its other aspects. However, Bootlegger Coffee Company has succeeded in its Location aspect, with a 98% satisfaction score.

Location
98%
5pp
Place
81%
1pp
Staff
80%
Food and Drinks
80%
Service
71%
2pp
Pricing
54%
7pp
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Bootlegger Coffee Company Food and Drinks

Bootlegger Coffee Company remains a consumer favourite, maintaining a consistent 80% satisfaction score in Food and Drinks aspect for both this year and last year.

Bootlegger Coffee Company Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 7
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Bootlegger Coffee Company Food Quality

Feb '23Jan '24

South Africa

Bootlegger Coffee Company has shown an increase in Food Quality, with a jump from 43% last year to an impressive 45% this year.

Satisfaction Score

45%
2pp

Aspect Rank

6 of 8
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Bootlegger Coffee Company Menu Selection

Feb '23Jan '24

South Africa

Bootlegger Coffee Company is losing some of its appeal, with a concerning 5% decrease in satisfaction for Menu Selection dropping from 86% last year to 81% this year.

Satisfaction Score

81%
5pp

Aspect Rank

2 of 8
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Bootlegger Coffee Company Dishes

Feb '23Jan '24

South Africa

Bootlegger Coffee Company continues to evolve, with a 1% increase in customer satisfaction of Dishes, climbing from 67% last year to 68% this year.

Satisfaction Score

68%
1pp

Aspect Rank

7 of 8
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Bootlegger Coffee Company Drinks

Feb '23Jan '24

South Africa

Bootlegger Coffee Company is struggling to meet customer expectations, with a 1% decrease in satisfaction in Drinks aspect, falling from 90% last year to 89% this year.

Satisfaction Score

89%
1pp

Aspect Rank

4 of 8
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Bootlegger Coffee Company Location

Bootlegger Coffee Company is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

2 of 7
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Bootlegger Coffee Company Conveniently Situated

Feb '23Jan '24

South Africa

Bootlegger Coffee Company is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

1 of 6
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Bootlegger Coffee Company Views and Surroundings

Feb '23Jan '24

South Africa

Bootlegger Coffee Company is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

4 of 6
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Bootlegger Coffee Company Place

Bootlegger Coffee Company is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 82% last year to 81% this year.

Bootlegger Coffee Company Atmosphere and Décor

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 8
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Bootlegger Coffee Company Cleanliness and Hygiene

Feb '23Jan '24

South Africa

Bootlegger Coffee Company is facing challenges in evolving its Cleanliness and Hygiene aspect, with a 10% decrease in customer satisfaction, dropping from 62% last year to 52% this year.

Satisfaction Score

52%
10pp

Aspect Rank

3 of 8
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Bootlegger Coffee Company Options for different visitors

Feb '23Jan '24

South Africa

Bootlegger Coffee Company is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

1 of 7
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Bootlegger Coffee Company Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

5 of 6
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Bootlegger Coffee Company Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 8
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Bootlegger Coffee Company Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

5 of 8
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Bootlegger Coffee Company Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 7
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Bootlegger Coffee Company Work and study friendly

Feb '23Jan '24

South Africa

Bootlegger Coffee Company is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Work and study friendly aspect satisfaction score, dropping from 88% to 86% this year.

Satisfaction Score

86%
2pp

Aspect Rank

1 of 7
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Bootlegger Coffee Company Pricing

Bootlegger Coffee Company has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 47% last year to an 54% this year.

Bootlegger Coffee Company Price

Feb '23Jan '24

South Africa

Bootlegger Coffee Company continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 45% to 52% this year.

Satisfaction Score

52%
7pp

Aspect Rank

6 of 8
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Bootlegger Coffee Company Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 8
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Bootlegger Coffee Company Service

Bootlegger Coffee Company is losing some of its appeal, with a concerning 2% decrease in satisfaction for Service dropping from 73% last year to 71% this year.

Bootlegger Coffee Company Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 7
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Bootlegger Coffee Company Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

5 of 7
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Bootlegger Coffee Company Dining Options

Feb '23Jan '24

South Africa

Bootlegger Coffee Company is struggling to meet customer expectations, with a 1% decrease in satisfaction in Dining Options aspect, falling from 86% last year to 85% this year.

Satisfaction Score

85%
1pp

Aspect Rank

5 of 8
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Bootlegger Coffee Company Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 4
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Bootlegger Coffee Company Waiting Time

Feb '23Jan '24

South Africa

Bootlegger Coffee Company has demonstrated resilience in the industry, with a 2% increase in customer satisfaction for Waiting Time rising from 32% to 34% this year.

Satisfaction Score

34%
2pp

Aspect Rank

3 of 8
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Bootlegger Coffee Company Order Processing

Feb '23Jan '24

South Africa

Bootlegger Coffee Company has shown an increase in Order Processing, with a jump from 29% last year to an impressive 34% this year.

Satisfaction Score

34%
5pp

Aspect Rank

1 of 8
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Bootlegger Coffee Company Staff

Bootlegger Coffee Company is still the go-to place for customers, as their Staff score remains high at 80%, consistent with last year's score.

Bootlegger Coffee Company Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

4 of 7
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Bootlegger Coffee Company Staff Friendliness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

4 of 8
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Bootlegger Coffee Company Staff Attentiveness

Feb '23Jan '24

South Africa

Bootlegger Coffee Company continues to evolve, with a 11% increase in customer satisfaction of Staff Attentiveness, climbing from 49% last year to 60% this year.

Satisfaction Score

60%
11pp

Aspect Rank

1 of 8
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Bootlegger Coffee Company Staff Avaliability

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 6
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Bootlegger Coffee Company Staff Members

Feb '23Jan '24

South Africa

Bootlegger Coffee Company is losing its edge, with a noticeable decrease in guest satisfaction in Staff Members aspect, down from 75% last year to 71% this year.

Satisfaction Score

71%
4pp

Aspect Rank

3 of 8
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