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Reporting period: Jul '23Jun '24

Bembom Overview

<10 Places
Coffee Shop

Brand Satisfaction

87%
3pp

Country Rank

South Africa
114 of 269

Category Rank

Coffee Shop
6 of 13

Rating Score

4.2

Sales Power

Sales Index

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Bembom Brand Profile

Jul '23Jun '24

South Africa

Bembom has a much lower satisfaction score for its Pricing compared to its other aspects. However, Bembom has succeeded in its Food and Drinks aspect, with a 90% satisfaction score.

Food and Drinks
90%
1pp
Staff
86%
4pp
Service
85%
3pp
Place
81%
5pp
Pricing
79%
4pp
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Bembom Satisfaction Trend

Jan '24Jun '24

South Africa

Bembom's brand satisfaction has increased compared to previous month and now stands at 94%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Bembom Food and Drinks

Bembom is struggling to meet customer expectations. Use Realytics to know why

Bembom Food Quality

Jul '23Jun '24

South Africa

Bembom remains a consumer favourite, maintaining a consistent 69% satisfaction score in Food Quality aspect for both this year and last year.

Satisfaction Score

69%

Aspect Rank

6 of 13
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Bembom Menu Selection

Jul '23Jun '24

South Africa

Bembom is losing some of its appeal, with a concerning 11% decrease in satisfaction for Menu Selection dropping from 97% last year to 86% this year.

Satisfaction Score

86%
11pp

Aspect Rank

4 of 13
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Bembom Dishes

Jul '23Jun '24

South Africa

Bembom is struggling to meet customer expectations, with a 4% decrease in satisfaction in Dishes aspect, falling from 87% last year to 83% this year.

Satisfaction Score

83%
4pp

Aspect Rank

7 of 13
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Satisfaction Score

Aspect Rank

4 of 13
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Bembom Place

Bembom is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 86% last year to 81% this year.

Bembom Atmosphere and Décor

Jul '23Jun '24

South Africa

Use Realytics to know more about Bembomlink

Satisfaction Score

Aspect Rank

12 of 13
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Bembom Pricing

Bembom is facing challenges in evolving its Pricing aspect, with a 4% decrease in customer satisfaction, dropping from 83% last year to 79% this year.

Bembom Price

Jul '23Jun '24

South Africa

Bembom is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Price aspect satisfaction score, dropping from 82% to 77% this year.

Satisfaction Score

77%
5pp

Aspect Rank

7 of 13
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Bembom Service

Bembom is losing some of its appeal, with a concerning 3% decrease in satisfaction for Service dropping from 88% last year to 85% this year.

Satisfaction Score

Aspect Rank

5 of 13
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Bembom Staff

Bembom is struggling to meet customer expectations, with a 4% decrease in satisfaction in Staff aspect, falling from 90% last year to 86% this year.

Satisfaction Score

Aspect Rank

4 of 13
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Bembom Staff Members

Jul '23Jun '24

South Africa

Bembom has shown an increase in Staff Members, with a jump from 73% last year to an impressive 81% this year.

Satisfaction Score

81%
8pp

Aspect Rank

1 of 13
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