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Reporting period: Aug '23Jul '24

Bellézar Umhlanga - Beach Cafe & Bar Overview

<10 Places
Restaurant

Brand Satisfaction

47%
15pp

Country Rank

South Africa
258 of 258

Category Rank

Restaurant
173 of 173

Rating Score

2.2

Sales Power

Sales Index

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Bellézar Umhlanga - Beach Cafe & Bar Brand Profile

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar has a much lower satisfaction score for its Service compared to its other aspects. However, Bellézar Umhlanga - Beach Cafe & Bar has succeeded in its Place aspect, with a 73% satisfaction score.

Place
73%
4pp
Food and Drinks
48%
20pp
Staff
36%
19pp
Service
33%
5pp
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Bellézar Umhlanga - Beach Cafe & Bar Satisfaction Trend

Feb '24Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar's brand satisfaction has decreased compared to previous month and now stands at 40%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Bellézar Umhlanga - Beach Cafe & Bar Food and Drinks

Bellézar Umhlanga - Beach Cafe & Bar is losing some of its appeal, with a concerning 20% decrease in satisfaction for Food and Drinks dropping from 68% last year to 48% this year.

Bellézar Umhlanga - Beach Cafe & Bar Portion Size

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar remains a consumer favourite, maintaining a consistent 67% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

118 of 166
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Bellézar Umhlanga - Beach Cafe & Bar Food Quality

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar is still the go-to place for customers, as their Food Quality score remains high at 23%, consistent with last year's score.

Satisfaction Score

23%

Aspect Rank

166 of 173
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Bellézar Umhlanga - Beach Cafe & Bar Menu Selection

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar remains a consumer favourite, maintaining a consistent 50% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

164 of 172
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Bellézar Umhlanga - Beach Cafe & Bar Dishes

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar is struggling to meet customer expectations, with a 22% decrease in satisfaction in Dishes aspect, falling from 63% last year to 41% this year.

Satisfaction Score

41%
22pp

Aspect Rank

170 of 173
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Bellézar Umhlanga - Beach Cafe & Bar Drinks

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar is still the go-to place for customers, as their Drinks score remains high at 64%, consistent with last year's score.

Satisfaction Score

64%

Aspect Rank

149 of 165
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Bellézar Umhlanga - Beach Cafe & Bar Place

Bellézar Umhlanga - Beach Cafe & Bar is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 77% last year to 73% this year.

Bellézar Umhlanga - Beach Cafe & Bar Atmosphere and Décor

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

122 of 171
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Bellézar Umhlanga - Beach Cafe & Bar Cleanliness and Hygiene

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar remains a consumer favourite, maintaining a consistent 25% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

25%

Aspect Rank

142 of 163
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Bellézar Umhlanga - Beach Cafe & Bar Options for different visitors

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar is still the go-to place for customers, as their Options for different visitors score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

148 of 172
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Bellézar Umhlanga - Beach Cafe & Bar Child-Friendly Conditions

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar remains a consumer favourite, maintaining a consistent 50% satisfaction score in Child-Friendly Conditions aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

107 of 135
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Bellézar Umhlanga - Beach Cafe & Bar Comfort

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar is still the go-to place for customers, as their Comfort score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

80 of 155
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Bellézar Umhlanga - Beach Cafe & Bar Venue Congestion

Aug '23Jul '24

South Africa

Use Realytics to know more about Bellézar Umhlanga - Beach Cafe & Barlink

Satisfaction Score

Aspect Rank

124 of 134
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Bellézar Umhlanga - Beach Cafe & Bar Dining Area

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar remains a consumer favourite, maintaining a consistent 67% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

86 of 156
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Bellézar Umhlanga - Beach Cafe & Bar Service

Bellézar Umhlanga - Beach Cafe & Bar is facing challenges in evolving its Service aspect, with a 5% decrease in customer satisfaction, dropping from 38% last year to 33% this year.

Bellézar Umhlanga - Beach Cafe & Bar Billing and Payment

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar is still the go-to place for customers, as their Billing and Payment score remains high at 30%, consistent with last year's score.

Satisfaction Score

30%

Aspect Rank

23 of 107
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Bellézar Umhlanga - Beach Cafe & Bar Opening Hours

Aug '23Jul '24

South Africa

Use Realytics to know more about Bellézar Umhlanga - Beach Cafe & Barlink

Satisfaction Score

Aspect Rank

35 of 92
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Bellézar Umhlanga - Beach Cafe & Bar Dining Options

Aug '23Jul '24

South Africa

Use Realytics to know more about Bellézar Umhlanga - Beach Cafe & Barlink

Satisfaction Score

Aspect Rank

96 of 173
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Bellézar Umhlanga - Beach Cafe & Bar Waiting Time

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

149 of 172
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Bellézar Umhlanga - Beach Cafe & Bar Order Processing

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar remains a consumer favourite, maintaining a consistent 26% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

26%

Aspect Rank

125 of 171
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Bellézar Umhlanga - Beach Cafe & Bar Staff

Bellézar Umhlanga - Beach Cafe & Bar is facing challenges in maintaining its customer experience, with a noticeable 19% decrease in their Staff aspect satisfaction score, dropping from 55% to 36% this year.

Bellézar Umhlanga - Beach Cafe & Bar Staff Competence

Aug '23Jul '24

South Africa

Use Realytics to know more about Bellézar Umhlanga - Beach Cafe & Barlink

Satisfaction Score

Aspect Rank

133 of 142
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Bellézar Umhlanga - Beach Cafe & Bar Staff Friendliness

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar is still the go-to place for customers, as their Staff Friendliness score remains high at 53%, consistent with last year's score.

Satisfaction Score

53%

Aspect Rank

172 of 173
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Bellézar Umhlanga - Beach Cafe & Bar Staff Attentiveness

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar remains a consumer favourite, maintaining a consistent 20% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

20%

Aspect Rank

152 of 161
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Bellézar Umhlanga - Beach Cafe & Bar Staff Members

Aug '23Jul '24

South Africa

Bellézar Umhlanga - Beach Cafe & Bar is losing some of its appeal, with a concerning 6% decrease in satisfaction for Staff Members dropping from 38% last year to 32% this year.

Satisfaction Score

32%
6pp

Aspect Rank

168 of 173
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