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Reporting period: Feb '23Jan '24

Baobab Cafe Overview

<10 Places
Cafe

Brand Satisfaction

82%

Country Rank

South Africa
82 of 159

Category Rank

Cafe
5 of 11

Rating Score

4.1

Sales Power

Sales Index

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Baobab Cafe Brand Profile

Feb '23Jan '24

South Africa

Baobab Cafe has a much lower satisfaction score for its Pricing compared to its other aspects. However, Baobab Cafe has succeeded in its Staff aspect, with a 87% satisfaction score.

Staff
87%
6pp
Place
87%
1pp
Food and Drinks
81%
Service
76%
8pp
Location
0%
Pricing
0%
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Baobab Cafe Food and Drinks

Baobab Cafe remains a consumer favourite, maintaining a consistent 81% satisfaction score in Food and Drinks aspect for both this year and last year.

Baobab Cafe Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 11
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Baobab Cafe Food Quality

Feb '23Jan '24

South Africa

Baobab Cafe is still the go-to place for customers, as their Food Quality score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

6 of 11
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Baobab Cafe Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

10 of 11
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Baobab Cafe Dishes

Feb '23Jan '24

South Africa

Baobab Cafe has shown an increase in Dishes, with a jump from 71% last year to an impressive 79% this year.

Satisfaction Score

79%
8pp

Aspect Rank

5 of 11
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Baobab Cafe Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

11 of 11
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Baobab Cafe Cuisines

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 4
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Baobab Cafe Location

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Baobab Cafe Conveniently Situated

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 9
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Baobab Cafe Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 10
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Baobab Cafe Place

Baobab Cafe continues to evolve, with a 1% increase in customer satisfaction of Place, climbing from 86% last year to 87% this year.

Baobab Cafe Atmosphere and Décor

Feb '23Jan '24

South Africa

Baobab Cafe is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

4 of 11
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Baobab Cafe Cleanliness and Hygiene

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 11
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Baobab Cafe Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 11
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Baobab Cafe Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

3 of 9
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Baobab Cafe Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 11
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Baobab Cafe Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

9 of 11
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Baobab Cafe Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 11
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Baobab Cafe Work and study friendly

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 9
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Baobab Cafe Pricing

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Baobab Cafe Price

Feb '23Jan '24

South Africa

Baobab Cafe has successfully improved guest experience, as their "Price" satisfaction score jumped from 50% last year to an 73% this year.

Satisfaction Score

73%
23pp

Aspect Rank

5 of 11
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Baobab Cafe Service

Baobab Cafe is losing some of its appeal, with a concerning 8% decrease in satisfaction for Service dropping from 84% last year to 76% this year.

Baobab Cafe Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 7
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Baobab Cafe Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

4 of 7
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Baobab Cafe Dining Options

Feb '23Jan '24

South Africa

Baobab Cafe is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

3 of 11
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Baobab Cafe Waiting Time

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

5 of 11
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Baobab Cafe Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 11
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Baobab Cafe Staff

Baobab Cafe continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 81% to 87% this year.

Baobab Cafe Staff Friendliness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

1 of 11
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Baobab Cafe Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

2 of 9
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Baobab Cafe Staff Members

Feb '23Jan '24

South Africa

Baobab Cafe has demonstrated resilience in the industry, with a 21% increase in customer satisfaction for Staff Members rising from 56% to 77% this year.

Satisfaction Score

77%
21pp

Aspect Rank

2 of 11
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