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Reporting period: Feb '23Jan '24

El Italiano Overview

<10 Places
Restaurant

Brand Satisfaction

71%
5pp

Country Rank

Uruguay
49 of 61

Category Rank

Restaurant
28 of 32

Rating Score

3.6

Sales Power

Sales Index

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El Italiano Brand Profile

Feb '23Jan '24

Uruguay

El Italiano has a much lower satisfaction score for its Location compared to its other aspects. However, El Italiano has succeeded in its Place aspect, with a 75% satisfaction score.

Place
75%
2pp
Food and Drinks
75%
3pp
Staff
70%
12pp
Pricing
58%
14pp
Service
58%
9pp
Location
0%
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El Italiano Food and Drinks

El Italiano is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 78% last year to 75% this year.

Satisfaction Score

Aspect Rank

1 of 32
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El Italiano Food Quality

Feb '23Jan '24

Uruguay

El Italiano is struggling to meet customer expectations, with a 10% decrease in satisfaction in Food Quality aspect, falling from 63% last year to 53% this year.

Satisfaction Score

53%
10pp

Aspect Rank

11 of 32
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El Italiano Menu Selection

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

31 of 32
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El Italiano Dishes

Feb '23Jan '24

Uruguay

El Italiano has shown an increase in Dishes, with a jump from 70% last year to an impressive 71% this year.

Satisfaction Score

71%
1pp

Aspect Rank

17 of 32
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El Italiano Drinks

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

30 of 32
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El Italiano Cuisines

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

13 of 15
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El Italiano Location

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El Italiano Parking

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

17 of 21
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El Italiano Conveniently Situated

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

14 of 25
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El Italiano Views and Surroundings

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

13 of 18
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El Italiano Place

El Italiano continues to evolve, with a 2% increase in customer satisfaction of Place, climbing from 73% last year to 75% this year.

Satisfaction Score

Aspect Rank

6 of 32
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El Italiano Cleanliness and Hygiene

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

12 of 29
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El Italiano Restrooms

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

12 of 19
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El Italiano Options for different visitors

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

25 of 31
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El Italiano Child-Friendly Conditions

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

19 of 21
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El Italiano Comfort

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

21 of 31
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El Italiano Venue Congestion

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

15 of 23
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El Italiano Dining Area

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

9 of 30
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El Italiano Work and study friendly

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

5 of 8
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El Italiano Pricing

El Italiano is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 72% last year to 58% this year.

El Italiano Price

Feb '23Jan '24

Uruguay

El Italiano is facing challenges in evolving its Price aspect, with a 14% decrease in customer satisfaction, dropping from 72% last year to 58% this year.

Satisfaction Score

58%
14pp

Aspect Rank

18 of 32
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El Italiano Service

El Italiano is facing challenges in maintaining its customer experience, with a noticeable 9% decrease in their Service aspect satisfaction score, dropping from 67% to 58% this year.

El Italiano Billing and Payment

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

12 of 30
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El Italiano Opening Hours

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

14 of 16
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El Italiano Dining Options

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

31 of 32
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El Italiano Online Facilities

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

3 of 9
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El Italiano Waiting Time

Feb '23Jan '24

Uruguay

El Italiano has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 25% last year to an 34% this year.

Satisfaction Score

34%
9pp

Aspect Rank

3 of 32
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El Italiano Order Processing

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

19 of 32
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El Italiano Staff

El Italiano is losing some of its appeal, with a concerning 12% decrease in satisfaction for Staff dropping from 82% last year to 70% this year.

El Italiano Staff Competence

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

15 of 19
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El Italiano Staff Friendliness

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

23 of 31
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El Italiano Staff Attentiveness

Feb '23Jan '24

Uruguay

El Italiano is struggling to meet customer expectations, with a 11% decrease in satisfaction in Staff Attentiveness aspect, falling from 92% last year to 81% this year.

Satisfaction Score

81%
11pp

Aspect Rank

24 of 32
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El Italiano Staff Avaliability

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

6 of 10
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El Italiano Staff Members

Feb '23Jan '24

Uruguay

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Satisfaction Score

Aspect Rank

19 of 31
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