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Reporting period: Feb '23Jan '24

Café Santa Cruz Overview

<10 Places
Coffee Shop

Brand Satisfaction

78%
1pp

Country Rank

El Salvador
2 of 5

Category Rank

Coffee Shop
1 of 1

Rating Score

4.1

Sales Power

Sales Index

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Café Santa Cruz Brand Profile

Feb '23Jan '24

El Salvador

Café Santa Cruz has a much lower satisfaction score for its Pricing compared to its other aspects. However, Café Santa Cruz has succeeded in its Place aspect, with a 90% satisfaction score.

Place
90%
17pp
Location
88%
8pp
Service
79%
7pp
Food and Drinks
72%
10pp
Staff
69%
10pp
Pricing
0%
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Café Santa Cruz Food and Drinks

Café Santa Cruz is losing some of its appeal, with a concerning 10% decrease in satisfaction for Food and Drinks dropping from 82% last year to 72% this year.

Café Santa Cruz Portion Size

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Food Quality

Feb '23Jan '24

El Salvador

Café Santa Cruz is struggling to meet customer expectations, with a 10% decrease in satisfaction in Food Quality aspect, falling from 55% last year to 45% this year.

Satisfaction Score

45%
10pp

Aspect Rank

1 of 1
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Café Santa Cruz Menu Selection

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Dishes

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Drinks

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Location

Café Santa Cruz has shown an increase in Location, with a jump from 80% last year to an impressive 88% this year.

Café Santa Cruz Parking

Feb '23Jan '24

El Salvador

Café Santa Cruz continues to evolve, with a 16% increase in customer satisfaction of Parking, climbing from 31% last year to 47% this year.

Satisfaction Score

47%
16pp

Aspect Rank

1 of 1
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Café Santa Cruz Conveniently Situated

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Views and Surroundings

Feb '23Jan '24

El Salvador

Café Santa Cruz is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Place

Café Santa Cruz is one of the most promising brand to delight customers. Use Realytics to know more

Café Santa Cruz Atmosphere and Décor

Feb '23Jan '24

El Salvador

Café Santa Cruz is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Cleanliness and Hygiene

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Options for different visitors

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Comfort

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Venue Congestion

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Dining Area

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Pricing

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Café Santa Cruz Price

Feb '23Jan '24

El Salvador

Café Santa Cruz is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 64% last year to 52% this year.

Satisfaction Score

52%
12pp

Aspect Rank

1 of 1
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Café Santa Cruz Service

Café Santa Cruz has successfully improved guest experience, as their "Service" satisfaction score jumped from 72% last year to an 79% this year.

Café Santa Cruz Billing and Payment

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Opening Hours

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Dining Options

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Waiting Time

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Order Processing

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Staff

Café Santa Cruz is facing challenges in evolving its Staff aspect, with a 10% decrease in customer satisfaction, dropping from 79% last year to 69% this year.

Café Santa Cruz Staff Competence

Feb '23Jan '24

El Salvador

Use Realytics to know more about Café Santa Cruzlink

Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Staff Friendliness

Feb '23Jan '24

El Salvador

Use Realytics to know more about Café Santa Cruzlink

Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Staff Attentiveness

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Staff Members

Feb '23Jan '24

El Salvador

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Satisfaction Score

Aspect Rank

1 of 1
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