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Reporting period: Aug '23Jul '24

Café Santa Cruz Overview

<10 Places
Coffee Shop

Brand Satisfaction

74%
5pp

Country Rank

El Salvador
9 of 9

Category Rank

Coffee Shop
1 of 1

Rating Score

3.9

Sales Power

Sales Index

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Café Santa Cruz Brand Profile

Aug '23Jul '24

El Salvador

Café Santa Cruz has a much lower satisfaction score for its Service compared to its other aspects. However, Café Santa Cruz has succeeded in its Place aspect, with a 92% satisfaction score.

Place
92%
10pp
Location
76%
6pp
Food and Drinks
70%
4pp
Service
63%
14pp
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Café Santa Cruz Satisfaction Trend

Feb '24Jul '24

El Salvador

Café Santa Cruz's brand satisfaction has increased compared to previous month and now stands at 83%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Café Santa Cruz Food and Drinks

Café Santa Cruz is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 74% last year to 70% this year.

Café Santa Cruz Portion Size

Aug '23Jul '24

El Salvador

Café Santa Cruz remains a consumer favourite, maintaining a consistent 50% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

1 of 1
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Café Santa Cruz Food Quality

Aug '23Jul '24

El Salvador

Café Santa Cruz is struggling to meet customer expectations, with a 12% decrease in satisfaction in Food Quality aspect, falling from 34% last year to 22% this year.

Satisfaction Score

22%
12pp

Aspect Rank

1 of 1
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Café Santa Cruz Menu Selection

Aug '23Jul '24

El Salvador

Café Santa Cruz is still the go-to place for customers, as their Menu Selection score remains high at 38%, consistent with last year's score.

Satisfaction Score

38%

Aspect Rank

1 of 1
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Café Santa Cruz Dishes

Aug '23Jul '24

El Salvador

Café Santa Cruz remains a consumer favourite, maintaining a consistent 79% satisfaction score in Dishes aspect for both this year and last year.

Satisfaction Score

79%

Aspect Rank

1 of 1
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Café Santa Cruz Drinks

Aug '23Jul '24

El Salvador

Café Santa Cruz is still the go-to place for customers, as their Drinks score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

1 of 1
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Café Santa Cruz Location

Café Santa Cruz is losing its edge, with a noticeable decrease in guest satisfaction in Location aspect, down from 82% last year to 76% this year.

Café Santa Cruz Parking

Aug '23Jul '24

El Salvador

Café Santa Cruz is facing challenges in evolving its Parking aspect, with a 9% decrease in customer satisfaction, dropping from 36% last year to 27% this year.

Satisfaction Score

27%
9pp

Aspect Rank

1 of 1
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Café Santa Cruz Views and Surroundings

Aug '23Jul '24

El Salvador

Use Realytics to know more about Café Santa Cruzlink

Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Ease to Find

Aug '23Jul '24

El Salvador

Use Realytics to know more about Café Santa Cruzlink

Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Place

Café Santa Cruz is one of the most promising brand to delight customers. Use Realytics to know more

Café Santa Cruz Atmosphere and Décor

Aug '23Jul '24

El Salvador

Café Santa Cruz is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Cleanliness and Hygiene

Aug '23Jul '24

El Salvador

Café Santa Cruz remains a consumer favourite, maintaining a consistent 60% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

60%

Aspect Rank

1 of 1
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Café Santa Cruz Options for different visitors

Aug '23Jul '24

El Salvador

Use Realytics to know more about Café Santa Cruzlink

Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Child-Friendly Conditions

Aug '23Jul '24

El Salvador

Use Realytics to know more about Café Santa Cruzlink

Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Comfort

Aug '23Jul '24

El Salvador

Use Realytics to know more about Café Santa Cruzlink

Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Dining Area

Aug '23Jul '24

El Salvador

Use Realytics to know more about Café Santa Cruzlink

Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Service

Café Santa Cruz is facing challenges in maintaining its customer experience, with a noticeable 14% decrease in their Service aspect satisfaction score, dropping from 77% to 63% this year.

Café Santa Cruz Billing and Payment

Aug '23Jul '24

El Salvador

Use Realytics to know more about Café Santa Cruzlink

Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Dining Options

Aug '23Jul '24

El Salvador

Use Realytics to know more about Café Santa Cruzlink

Satisfaction Score

Aspect Rank

1 of 1
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Café Santa Cruz Waiting Time

Aug '23Jul '24

El Salvador

Café Santa Cruz is still the go-to place for customers, as their Waiting Time score remains high at 21%, consistent with last year's score.

Satisfaction Score

21%

Aspect Rank

1 of 1
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Café Santa Cruz Order Processing

Aug '23Jul '24

El Salvador

Café Santa Cruz remains a consumer favourite, maintaining a consistent 50% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

1 of 1
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