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Reporting period: Aug '23Jul '24

Confectionery Zima Overview

<10 Places
Coffee Shop

Brand Satisfaction

85%
6pp

Country Rank

Slovenia
48 of 79

Category Rank

Coffee Shop
1 of 3

Rating Score

4.4

Sales Power

Sales Index

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Confectionery Zima Brand Profile

Aug '23Jul '24

Slovenia

Confectionery Zima has a much lower satisfaction score for its Staff compared to its other aspects. However, Confectionery Zima has succeeded in its Pricing aspect, with a 91% satisfaction score.

Pricing
91%
14pp
Place
90%
1pp
Food and Drinks
89%
5pp
Service
71%
11pp
Staff
64%
22pp
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Confectionery Zima Satisfaction Trend

Feb '24Jul '24

Slovenia

Confectionery Zima's brand satisfaction has increased compared to previous month and now stands at 91%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Confectionery Zima Food and Drinks

Confectionery Zima is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food and Drinks dropping from 94% last year to 89% this year.

Confectionery Zima Portion Size

Aug '23Jul '24

Slovenia

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Satisfaction Score

Aspect Rank

1 of 3
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Confectionery Zima Food Quality

Aug '23Jul '24

Slovenia

Confectionery Zima has shown an increase in Food Quality, with a jump from 55% last year to an impressive 56% this year.

Satisfaction Score

56%
1pp

Aspect Rank

1 of 3
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Satisfaction Score

Aspect Rank

1 of 3
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Satisfaction Score

Aspect Rank

1 of 3
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Confectionery Zima Drinks

Aug '23Jul '24

Slovenia

Confectionery Zima is struggling to meet customer expectations, with a 8% decrease in satisfaction in Drinks aspect, falling from 95% last year to 87% this year.

Satisfaction Score

87%
8pp

Aspect Rank

2 of 3
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Confectionery Zima Cuisines

Aug '23Jul '24

Slovenia

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Satisfaction Score

Aspect Rank

1 of 2
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Confectionery Zima Place

Confectionery Zima continues to evolve, with a 1% increase in customer satisfaction of Place, climbing from 89% last year to 90% this year.

Confectionery Zima Atmosphere and Décor

Aug '23Jul '24

Slovenia

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Satisfaction Score

Aspect Rank

1 of 3
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Confectionery Zima Cleanliness and Hygiene

Aug '23Jul '24

Slovenia

Confectionery Zima remains a consumer favourite, maintaining a consistent 89% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

89%

Aspect Rank

2 of 3
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Confectionery Zima Restrooms

Aug '23Jul '24

Slovenia

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Satisfaction Score

Aspect Rank

1 of 2
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Confectionery Zima Venue Congestion

Aug '23Jul '24

Slovenia

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Satisfaction Score

Aspect Rank

3 of 3
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Confectionery Zima Dining Area

Aug '23Jul '24

Slovenia

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Satisfaction Score

Aspect Rank

2 of 3
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Confectionery Zima Pricing

Confectionery Zima is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

1 of 3
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Confectionery Zima Service

Confectionery Zima is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 82% last year to 71% this year.

Confectionery Zima Billing and Payment

Aug '23Jul '24

Slovenia

Confectionery Zima is still the go-to place for customers, as their Billing and Payment score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

1 of 3
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Satisfaction Score

Aspect Rank

1 of 3
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Confectionery Zima Waiting Time

Aug '23Jul '24

Slovenia

Confectionery Zima remains a consumer favourite, maintaining a consistent 50% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

1 of 3
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Confectionery Zima Order Processing

Aug '23Jul '24

Slovenia

Confectionery Zima is still the go-to place for customers, as their Order Processing score remains high at 62%, consistent with last year's score.

Satisfaction Score

62%

Aspect Rank

1 of 3
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Confectionery Zima Staff

Confectionery Zima is facing challenges in evolving its Staff aspect, with a 22% decrease in customer satisfaction, dropping from 86% last year to 64% this year.

Confectionery Zima Staff Competence

Aug '23Jul '24

Slovenia

Confectionery Zima remains a consumer favourite, maintaining a consistent 67% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

1 of 2
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Confectionery Zima Staff Friendliness

Aug '23Jul '24

Slovenia

Confectionery Zima is facing challenges in maintaining its customer experience, with a noticeable 15% decrease in their Staff Friendliness aspect satisfaction score, dropping from 85% to 70% this year.

Satisfaction Score

70%
15pp

Aspect Rank

2 of 3
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Confectionery Zima Staff Attentiveness

Aug '23Jul '24

Slovenia

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Satisfaction Score

Aspect Rank

1 of 3
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Confectionery Zima Staff Members

Aug '23Jul '24

Slovenia

Confectionery Zima is still the go-to place for customers, as their Staff Members score remains high at 20%, consistent with last year's score.

Satisfaction Score

20%

Aspect Rank

3 of 3
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