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Reporting period: Aug '23Jul '24

YY Kafei Dian Overview

<10 Places
Cafe

Brand Satisfaction

67%
10pp

Country Rank

Singapore
711 of 754

Category Rank

Cafe
80 of 85

Rating Score

3.7

Sales Power

Sales Index

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YY Kafei Dian Brand Profile

Aug '23Jul '24

Singapore

YY Kafei Dian has a much lower satisfaction score for its Staff compared to its other aspects. However, YY Kafei Dian has succeeded in its Food and Drinks aspect, with a 77% satisfaction score.

Food and Drinks
77%
6pp
Pricing
73%
23pp
Service
53%
9pp
Place
50%
7pp
Staff
20%
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YY Kafei Dian Satisfaction Trend

Feb '24Jul '24

Singapore

YY Kafei Dian's brand satisfaction has increased compared to previous month and now stands at 72%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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YY Kafei Dian Food and Drinks

YY Kafei Dian is losing some of its appeal, with a concerning 6% decrease in satisfaction for Food and Drinks dropping from 83% last year to 77% this year.

YY Kafei Dian Portion Size

Aug '23Jul '24

Singapore

YY Kafei Dian remains a consumer favourite, maintaining a consistent 75% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

55 of 83
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YY Kafei Dian Food Quality

Aug '23Jul '24

Singapore

YY Kafei Dian is struggling to meet customer expectations, with a 11% decrease in satisfaction in Food Quality aspect, falling from 57% last year to 46% this year.

Satisfaction Score

46%
11pp

Aspect Rank

61 of 85
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YY Kafei Dian Menu Selection

Aug '23Jul '24

Singapore

YY Kafei Dian has shown an increase in Menu Selection, with a jump from 65% last year to an impressive 87% this year.

Satisfaction Score

87%
22pp

Aspect Rank

41 of 85
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YY Kafei Dian Dishes

Aug '23Jul '24

Singapore

YY Kafei Dian is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 86% last year to 75% this year.

Satisfaction Score

75%
11pp

Aspect Rank

68 of 85
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YY Kafei Dian Drinks

Aug '23Jul '24

Singapore

YY Kafei Dian is facing challenges in evolving its Drinks aspect, with a 13% decrease in customer satisfaction, dropping from 94% last year to 81% this year.

Satisfaction Score

81%
13pp

Aspect Rank

62 of 85
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YY Kafei Dian Cuisines

Aug '23Jul '24

Singapore

YY Kafei Dian is still the go-to place for customers, as their Cuisines score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

27 of 33
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YY Kafei Dian Place

YY Kafei Dian is facing challenges in maintaining its customer experience, with a noticeable 7% decrease in their Place aspect satisfaction score, dropping from 57% to 50% this year.

YY Kafei Dian Atmosphere and Décor

Aug '23Jul '24

Singapore

Use Realytics to know more about YY Kafei Dianlink

Satisfaction Score

Aspect Rank

78 of 85
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YY Kafei Dian Cleanliness and Hygiene

Aug '23Jul '24

Singapore

YY Kafei Dian remains a consumer favourite, maintaining a consistent 78% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

78%

Aspect Rank

36 of 81
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YY Kafei Dian Options for different visitors

Aug '23Jul '24

Singapore

Use Realytics to know more about YY Kafei Dianlink

Satisfaction Score

Aspect Rank

52 of 84
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YY Kafei Dian Comfort

Aug '23Jul '24

Singapore

YY Kafei Dian is still the go-to place for customers, as their Comfort score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

67 of 84
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YY Kafei Dian Venue Congestion

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

53 of 82
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YY Kafei Dian Dining Area

Aug '23Jul '24

Singapore

YY Kafei Dian remains a consumer favourite, maintaining a consistent 83% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

83%

Aspect Rank

18 of 83
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YY Kafei Dian Pricing

YY Kafei Dian is losing some of its appeal, with a concerning 23% decrease in satisfaction for Pricing dropping from 96% last year to 73% this year.

YY Kafei Dian Price

Aug '23Jul '24

Singapore

YY Kafei Dian is struggling to meet customer expectations, with a 23% decrease in satisfaction in Price aspect, falling from 96% last year to 73% this year.

Satisfaction Score

73%
23pp

Aspect Rank

26 of 85
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YY Kafei Dian Service

YY Kafei Dian is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 62% last year to 53% this year.

YY Kafei Dian Billing and Payment

Aug '23Jul '24

Singapore

YY Kafei Dian is still the go-to place for customers, as their Billing and Payment score remains high at 36%, consistent with last year's score.

Satisfaction Score

36%

Aspect Rank

17 of 52
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YY Kafei Dian Opening Hours

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

30 of 60
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YY Kafei Dian Dining Options

Aug '23Jul '24

Singapore

YY Kafei Dian is facing challenges in evolving its Dining Options aspect, with a 8% decrease in customer satisfaction, dropping from 82% last year to 74% this year.

Satisfaction Score

74%
8pp

Aspect Rank

73 of 85
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YY Kafei Dian Waiting Time

Aug '23Jul '24

Singapore

YY Kafei Dian is facing challenges in maintaining its customer experience, with a noticeable 9% decrease in their Waiting Time aspect satisfaction score, dropping from 67% to 58% this year.

Satisfaction Score

58%
9pp

Aspect Rank

46 of 83
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YY Kafei Dian Order Processing

Aug '23Jul '24

Singapore

YY Kafei Dian remains a consumer favourite, maintaining a consistent 40% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

40%

Aspect Rank

75 of 85
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YY Kafei Dian Staff

YY Kafei Dian is still the go-to place for customers, as their Staff score remains high at 20%, consistent with last year's score.

YY Kafei Dian Staff Competence

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

43 of 52
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YY Kafei Dian Staff Friendliness

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

85 of 85
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YY Kafei Dian Staff Attentiveness

Aug '23Jul '24

Singapore

YY Kafei Dian remains a consumer favourite, maintaining a consistent 67% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

43 of 77
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YY Kafei Dian Staff Members

Aug '23Jul '24

Singapore

YY Kafei Dian is still the go-to place for customers, as their Staff Members score remains high at 22%, consistent with last year's score.

Satisfaction Score

22%

Aspect Rank

79 of 85
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