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Reporting period: Jul '23Jun '24

XW Western Grill - Raffles City Overview

<10 Places
Restaurant

Brand Satisfaction

91%
3pp

Country Rank

Singapore
185 of 745

Category Rank

Restaurant
137 of 523

Rating Score

4.6

Sales Power

Sales Index

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XW Western Grill - Raffles City Brand Profile

Jul '23Jun '24

Singapore

XW Western Grill - Raffles City has a much lower satisfaction score for its Place compared to its other aspects. However, XW Western Grill - Raffles City has succeeded in its Staff aspect, with a 96% satisfaction score.

Staff
96%
1pp
Service
95%
1pp
Pricing
95%
Food and Drinks
89%
5pp
Place
78%
1pp
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XW Western Grill - Raffles City Satisfaction Trend

Jan '24Jun '24

Singapore

XW Western Grill - Raffles City's brand satisfaction has decreased compared to previous month and now stands at 88%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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XW Western Grill - Raffles City Food and Drinks

XW Western Grill - Raffles City has shown an increase in Food and Drinks, with a jump from 84% last year to an impressive 89% this year.

XW Western Grill - Raffles City Portion Size

Jul '23Jun '24

Singapore

XW Western Grill - Raffles City continues to evolve, with a 6% increase in customer satisfaction of Portion Size, climbing from 82% last year to 88% this year.

Satisfaction Score

88%
6pp

Aspect Rank

91 of 514
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XW Western Grill - Raffles City Food Quality

Jul '23Jun '24

Singapore

XW Western Grill - Raffles City has successfully improved guest experience, as their "Food Quality" satisfaction score jumped from 56% last year to an 67% this year.

Satisfaction Score

67%
11pp

Aspect Rank

224 of 523
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Satisfaction Score

Aspect Rank

45 of 517
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XW Western Grill - Raffles City Dishes

Jul '23Jun '24

Singapore

XW Western Grill - Raffles City continues to improve, with a notable increase in customer satisfaction for their Dishes aspect, rising from 79% to 86% this year.

Satisfaction Score

86%
7pp

Aspect Rank

198 of 523
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XW Western Grill - Raffles City Place

XW Western Grill - Raffles City has demonstrated resilience in the industry, with a 1% increase in customer satisfaction for Place rising from 77% to 78% this year.

XW Western Grill - Raffles City Atmosphere and Décor

Jul '23Jun '24

Singapore

XW Western Grill - Raffles City is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

286 of 521
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XW Western Grill - Raffles City Options for different visitors

Jul '23Jun '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

77 of 511
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XW Western Grill - Raffles City Comfort

Jul '23Jun '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

61 of 495
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XW Western Grill - Raffles City Pricing

Use Realytics to know more about XW Western Grill - Raffles City

XW Western Grill - Raffles City Price

Jul '23Jun '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

33 of 523
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XW Western Grill - Raffles City Promotions

Jul '23Jun '24

Singapore

XW Western Grill - Raffles City is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

30 of 455
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XW Western Grill - Raffles City Service

XW Western Grill - Raffles City is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

60 of 523
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XW Western Grill - Raffles City Waiting Time

Jul '23Jun '24

Singapore

XW Western Grill - Raffles City has shown an increase in Waiting Time, with a jump from 85% last year to an impressive 88% this year.

Satisfaction Score

88%
3pp

Aspect Rank

39 of 519
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XW Western Grill - Raffles City Order Processing

Jul '23Jun '24

Singapore

XW Western Grill - Raffles City continues to evolve, with a 8% increase in customer satisfaction of Order Processing, climbing from 73% last year to 81% this year.

Satisfaction Score

81%
8pp

Aspect Rank

29 of 521
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XW Western Grill - Raffles City Staff

XW Western Grill - Raffles City is struggling to meet customer expectations. Use Realytics to know why

XW Western Grill - Raffles City Staff Competence

Jul '23Jun '24

Singapore

XW Western Grill - Raffles City remains a consumer favourite, maintaining a consistent 88% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

88%

Aspect Rank

30 of 386
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XW Western Grill - Raffles City Staff Friendliness

Jul '23Jun '24

Singapore

XW Western Grill - Raffles City is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

160 of 523
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XW Western Grill - Raffles City Staff Attentiveness

Jul '23Jun '24

Singapore

XW Western Grill - Raffles City is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

53 of 484
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Satisfaction Score

Aspect Rank

76 of 521
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