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Reporting period: Feb '23Jan '24

XW Western Grill - Raffles City Overview

<10 Places
Restaurant

Brand Satisfaction

89%
9pp

Country Rank

Singapore
159 of 433

Category Rank

Restaurant
118 of 316

Rating Score

4.5

Sales Power

Sales Index

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XW Western Grill - Raffles City Brand Profile

Feb '23Jan '24

Singapore

XW Western Grill - Raffles City has a much lower satisfaction score for its Location compared to its other aspects. However, XW Western Grill - Raffles City has succeeded in its Service aspect, with a 96% satisfaction score.

Service
96%
14pp
Staff
96%
10pp
Pricing
92%
2pp
Food and Drinks
86%
9pp
Place
77%
Location
0%
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XW Western Grill - Raffles City Food and Drinks

XW Western Grill - Raffles City has shown an increase in Food and Drinks, with a jump from 77% last year to an impressive 86% this year.

XW Western Grill - Raffles City Portion Size

Feb '23Jan '24

Singapore

XW Western Grill - Raffles City remains a consumer favourite, maintaining a consistent 85% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

85%

Aspect Rank

52 of 313
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XW Western Grill - Raffles City Food Quality

Feb '23Jan '24

Singapore

XW Western Grill - Raffles City continues to evolve, with a 25% increase in customer satisfaction of Food Quality, climbing from 43% last year to 68% this year.

Satisfaction Score

68%
25pp

Aspect Rank

169 of 316
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Satisfaction Score

Aspect Rank

42 of 315
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XW Western Grill - Raffles City Dishes

Feb '23Jan '24

Singapore

XW Western Grill - Raffles City has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 75% last year to an 83% this year.

Satisfaction Score

83%
8pp

Aspect Rank

168 of 316
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XW Western Grill - Raffles City Drinks

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

236 of 312
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XW Western Grill - Raffles City Location

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XW Western Grill - Raffles City Conveniently Situated

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

209 of 241
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XW Western Grill - Raffles City Views and Surroundings

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

156 of 195
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XW Western Grill - Raffles City Ease to Find

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

73 of 103
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XW Western Grill - Raffles City Place

XW Western Grill - Raffles City is still the go-to place for customers, as their Place score remains high at 77%, consistent with last year's score.

XW Western Grill - Raffles City Atmosphere and Décor

Feb '23Jan '24

Singapore

XW Western Grill - Raffles City is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

212 of 316
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XW Western Grill - Raffles City Cleanliness and Hygiene

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

166 of 305
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XW Western Grill - Raffles City Restrooms

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

27 of 110
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XW Western Grill - Raffles City Options for different visitors

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

193 of 310
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XW Western Grill - Raffles City Child-Friendly Conditions

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

167 of 259
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XW Western Grill - Raffles City Comfort

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

212 of 301
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XW Western Grill - Raffles City Venue Congestion

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

223 of 306
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XW Western Grill - Raffles City Dining Area

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

152 of 298
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XW Western Grill - Raffles City Work and study friendly

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

68 of 81
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XW Western Grill - Raffles City Pricing

XW Western Grill - Raffles City is struggling to meet customer expectations. Use Realytics to know why

Satisfaction Score

Aspect Rank

43 of 316
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XW Western Grill - Raffles City Promotions

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

16 of 260
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XW Western Grill - Raffles City Service

XW Western Grill - Raffles City is one of the most promising brand to delight customers. Use Realytics to know more

XW Western Grill - Raffles City Billing and Payment

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

166 of 216
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Satisfaction Score

Aspect Rank

66 of 316
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XW Western Grill - Raffles City Online Facilities

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

54 of 172
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Satisfaction Score

Aspect Rank

16 of 316
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Satisfaction Score

Aspect Rank

7 of 316
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XW Western Grill - Raffles City Staff

XW Western Grill - Raffles City is one of the most promising brand to delight customers. Use Realytics to know more

XW Western Grill - Raffles City Staff Competence

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

168 of 237
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XW Western Grill - Raffles City Staff Friendliness

Feb '23Jan '24

Singapore

XW Western Grill - Raffles City is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

106 of 316
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XW Western Grill - Raffles City Staff Attentiveness

Feb '23Jan '24

Singapore

XW Western Grill - Raffles City is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

61 of 303
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XW Western Grill - Raffles City Staff Avaliability

Feb '23Jan '24

Singapore

Use Realytics to know more about XW Western Grill - Raffles Citylink

Satisfaction Score

Aspect Rank

34 of 159
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Satisfaction Score

Aspect Rank

51 of 316
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