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Reporting period: Feb '23Jan '24

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Overview

<10 Places
Restaurant

Brand Satisfaction

86%
3pp

Country Rank

Singapore
289 of 711

Category Rank

Restaurant
209 of 501

Rating Score

4.5

Sales Power

Sales Index

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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Brand Profile

Feb '23Jan '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown has a much lower satisfaction score for its Pricing compared to its other aspects. However, 湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown has succeeded in its Staff aspect, with a 94% satisfaction score.

Staff
94%
2pp
Food and Drinks
88%
Service
84%
12pp
Place
73%
14pp
Location
0%
Pricing
0%
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Food and Drinks

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown remains a consumer favourite, maintaining a consistent 88% satisfaction score in Food and Drinks aspect for both this year and last year.

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

382 of 495
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Food Quality

Feb '23Jan '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown has shown an increase in Food Quality, with a jump from 69% last year to an impressive 80% this year.

Satisfaction Score

80%
11pp

Aspect Rank

126 of 502
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

237 of 502
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Dishes

Feb '23Jan '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is losing some of its appeal, with a concerning 5% decrease in satisfaction for Dishes dropping from 85% last year to 80% this year.

Satisfaction Score

80%
5pp

Aspect Rank

328 of 502
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

218 of 494
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Cuisines

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

199 of 415
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Location

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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

175 of 245
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

265 of 383
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Place

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is struggling to meet customer expectations, with a 14% decrease in satisfaction in Place aspect, falling from 87% last year to 73% this year.

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

418 of 499
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

150 of 489
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

325 of 492
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

164 of 394
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

336 of 484
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

206 of 492
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

95 of 471
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Pricing

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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Price

Feb '23Jan '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown continues to evolve, with a 29% increase in customer satisfaction of Price, climbing from 59% last year to 88% this year.

Satisfaction Score

88%
29pp

Aspect Rank

97 of 502
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

118 of 424
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Service

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 96% last year to 84% this year.

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Dining Options

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

434 of 501
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Waiting Time

Feb '23Jan '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is still the go-to place for customers, as their Waiting Time score remains high at 68%, consistent with last year's score.

Satisfaction Score

68%

Aspect Rank

131 of 502
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

266 of 501
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Staff

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is struggling to meet customer expectations. Use Realytics to know why

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

320 of 376
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Staff Friendliness

Feb '23Jan '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

215 of 502
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

235 of 485
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Staff Members

Feb '23Jan '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is facing challenges in evolving its Staff Members aspect, with a 13% decrease in customer satisfaction, dropping from 95% last year to 82% this year.

Satisfaction Score

82%
13pp

Aspect Rank

150 of 500
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