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Reporting period: Jul '23Jun '24

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Overview

<10 Places
Restaurant

Brand Satisfaction

91%
1pp

Country Rank

Singapore
188 of 745

Category Rank

Restaurant
139 of 523

Rating Score

4.7

Sales Power

Sales Index

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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Brand Profile

Jul '23Jun '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown has a much lower satisfaction score for its Place compared to its other aspects. However, 湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown has succeeded in its Staff aspect, with a 97% satisfaction score.

Staff
97%
2pp
Food and Drinks
92%
3pp
Service
91%
2pp
Pricing
87%
19pp
Place
77%
12pp
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Satisfaction Trend

Jan '24Jun '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown's brand satisfaction has increased compared to previous month and now stands at 92%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Food and Drinks

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is one of the most promising brand to delight customers. Use Realytics to know more

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Portion Size

Jul '23Jun '24

Singapore

Use Realytics to know more about 湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatownlink

Satisfaction Score

Aspect Rank

40 of 514
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Food Quality

Jul '23Jun '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown has shown an increase in Food Quality, with a jump from 61% last year to an impressive 70% this year.

Satisfaction Score

70%
9pp

Aspect Rank

184 of 523
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Dishes

Jul '23Jun '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is losing some of its appeal, with a concerning 2% decrease in satisfaction for Dishes dropping from 85% last year to 83% this year.

Satisfaction Score

83%
2pp

Aspect Rank

263 of 523
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Drinks

Jul '23Jun '24

Singapore

Use Realytics to know more about 湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatownlink

Satisfaction Score

Aspect Rank

18 of 510
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Place

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is struggling to meet customer expectations, with a 12% decrease in satisfaction in Place aspect, falling from 89% last year to 77% this year.

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Atmosphere and Décor

Jul '23Jun '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

281 of 521
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Cleanliness and Hygiene

Jul '23Jun '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

11 of 508
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Pricing

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown continues to evolve, with a 19% increase in customer satisfaction of Pricing, climbing from 68% last year to 87% this year.

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Price

Jul '23Jun '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown has successfully improved guest experience, as their "Price" satisfaction score jumped from 64% last year to an 86% this year.

Satisfaction Score

86%
22pp

Aspect Rank

111 of 523
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Service

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is struggling to meet customer expectations. Use Realytics to know why

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Dining Options

Jul '23Jun '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

145 of 523
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Waiting Time

Jul '23Jun '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown remains a consumer favourite, maintaining a consistent 76% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

76%

Aspect Rank

100 of 519
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Order Processing

Jul '23Jun '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is still the go-to place for customers, as their Order Processing score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

33 of 521
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Staff

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is one of the most promising brand to delight customers. Use Realytics to know more

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Staff Friendliness

Jul '23Jun '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

165 of 523
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Staff Attentiveness

Jul '23Jun '24

Singapore

Use Realytics to know more about 湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatownlink

Satisfaction Score

Aspect Rank

24 of 484
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湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown Staff Members

Jul '23Jun '24

Singapore

湘香湖南菜【密斯湘菜馆】XIANG XIANG @ Chinatown is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

80 of 521
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