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Reporting period: Jul '23Jun '24

UYA Charcoal Grill Live Eel Cuisine (Novena) Overview

<10 Places
Restaurant

Brand Satisfaction

88%
2pp

Country Rank

Singapore
275 of 745

Category Rank

Restaurant
200 of 523

Rating Score

4.6

Sales Power

Sales Index

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UYA Charcoal Grill Live Eel Cuisine (Novena) Brand Profile

Jul '23Jun '24

Singapore

UYA Charcoal Grill Live Eel Cuisine (Novena) has a much lower satisfaction score for its Pricing compared to its other aspects. However, UYA Charcoal Grill Live Eel Cuisine (Novena) has succeeded in its Food and Drinks aspect, with a 92% satisfaction score.

Food and Drinks
92%
1pp
Service
84%
7pp
Staff
81%
5pp
Place
81%
5pp
Pricing
40%
22pp
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UYA Charcoal Grill Live Eel Cuisine (Novena) Satisfaction Trend

Jan '24Jun '24

Singapore

UYA Charcoal Grill Live Eel Cuisine (Novena)'s brand satisfaction has decreased compared to previous month and now stands at 73%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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UYA Charcoal Grill Live Eel Cuisine (Novena) Food and Drinks

UYA Charcoal Grill Live Eel Cuisine (Novena) is struggling to meet customer expectations. Use Realytics to know why

Satisfaction Score

Aspect Rank

66 of 514
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UYA Charcoal Grill Live Eel Cuisine (Novena) Food Quality

Jul '23Jun '24

Singapore

UYA Charcoal Grill Live Eel Cuisine (Novena) is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food Quality dropping from 87% last year to 84% this year.

Satisfaction Score

84%
3pp

Aspect Rank

63 of 523
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UYA Charcoal Grill Live Eel Cuisine (Novena) Dishes

Jul '23Jun '24

Singapore

UYA Charcoal Grill Live Eel Cuisine (Novena) is struggling to meet customer expectations, with a 1% decrease in satisfaction in Dishes aspect, falling from 90% last year to 89% this year.

Satisfaction Score

89%
1pp

Aspect Rank

110 of 523
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UYA Charcoal Grill Live Eel Cuisine (Novena) Place

UYA Charcoal Grill Live Eel Cuisine (Novena) is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 86% last year to 81% this year.

UYA Charcoal Grill Live Eel Cuisine (Novena) Atmosphere and Décor

Jul '23Jun '24

Singapore

UYA Charcoal Grill Live Eel Cuisine (Novena) is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

224 of 521
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UYA Charcoal Grill Live Eel Cuisine (Novena) Pricing

UYA Charcoal Grill Live Eel Cuisine (Novena) is facing challenges in evolving its Pricing aspect, with a 22% decrease in customer satisfaction, dropping from 62% last year to 40% this year.

UYA Charcoal Grill Live Eel Cuisine (Novena) Price

Jul '23Jun '24

Singapore

UYA Charcoal Grill Live Eel Cuisine (Novena) is facing challenges in maintaining its customer experience, with a noticeable 22% decrease in their Price aspect satisfaction score, dropping from 60% to 38% this year.

Satisfaction Score

38%
23pp

Aspect Rank

435 of 523
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UYA Charcoal Grill Live Eel Cuisine (Novena) Service

UYA Charcoal Grill Live Eel Cuisine (Novena) is losing some of its appeal, with a concerning 7% decrease in satisfaction for Service dropping from 91% last year to 84% this year.

UYA Charcoal Grill Live Eel Cuisine (Novena) Dining Options

Jul '23Jun '24

Singapore

UYA Charcoal Grill Live Eel Cuisine (Novena) is struggling to meet customer expectations, with a 12% decrease in satisfaction in Dining Options aspect, falling from 100% last year to 88% this year.

Satisfaction Score

88%
13pp

Aspect Rank

271 of 523
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UYA Charcoal Grill Live Eel Cuisine (Novena) Waiting Time

Jul '23Jun '24

Singapore

UYA Charcoal Grill Live Eel Cuisine (Novena) has shown an increase in Waiting Time, with a jump from 68% last year to an impressive 80% this year.

Satisfaction Score

80%
12pp

Aspect Rank

83 of 519
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UYA Charcoal Grill Live Eel Cuisine (Novena) Staff

UYA Charcoal Grill Live Eel Cuisine (Novena) is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 86% last year to 81% this year.

UYA Charcoal Grill Live Eel Cuisine (Novena) Staff Friendliness

Jul '23Jun '24

Singapore

UYA Charcoal Grill Live Eel Cuisine (Novena) is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

320 of 523
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